I love using their app! I love that there are so many options — there’s something for everybody! I love free-up-size Fridays!
Atmosphere: 5
Food: 5
Service: 5
Keagan Ezzell
They were so sweet and love the notes this one girl write every time I’m there!!!!
Service: 5
Jo Carter
Always happy, fast and accurate!
Atmosphere: 5
Food: 5
Service: 5
Terri Davis
I complained on product not being consistent. Sunday 6/15/25I was refused service by a girl giggling telling me I wasn't allowed there. Wow! I want to know how you have so much business you can refuse customers. Your not the only smoothie place in town.
Atmosphere: 1
Food: 1
Service: 1
Sherri Moody
Worst customer service ever. I went on a Saturday. The employees couldn’t get in the building here it is almost 9am. Seriously nobody had a key. They screamed at me we are trying to get someone to let us in. I just left. I couldn’t wait all day. Sounds like the manager or owner doesn’t know what is happening at their store. Geeezzzz!!!
Callie Smith
I had a horrible customer service experience today that I feel needs to be addressed. I ordered two of the same kind of smoothie and specifically asked to add protein to both.
When I arrived at the window, the employee handed me one smoothie and said, “This is the one without protein.” As she handed me the second smoothie, I said, “I thought I had ordered both with protein?” She snapped back, “Nope, you said one with protein!” and then shut the window in my face and walked off.
Leah
I've been here at least twice and have no complaints.
Mina Vega
I just had to get on here to say how sweet the young lady I just had serve me was. She just made my day with how friendly and nice she was. Thank you Miss Riley! 🤩🥳🥰😍
Moises Barco
Customer services was horrible at the ordering microphone
Emily Comiskey
Everyone is always so welcoming here. I love coming on my lunch break. Donna is amazing she always knows what I want. Thank you!!
Why are we leaving one person by themselves to open/deal with morning rush?? Isn’t that a major security risk to your store??? What happens when there’s an emergency or money goes missing? Also, is showing your irritation towards customers really necessary? Blame your manager for scheduling you by yourself, not the customers who get a service from you. And why am I sitting at the window for 10 minutes, looking at my mobile order sitting right in front of me while being ignored to make other orders. I know those drive thru times look HORRENDOUS on the monitors and store data feedback. As a service worker, maybe don’t screw your staff to make profit and maybe they’d feel better working and less stressed out. I don’t blame home girl for her irritation. I blame the managers. Do better and take responsibility for running/owning your own franchise. I’m not the only review with the same complaints. And don’t bother responding with an email that goes through ai filtration to send a response. Take this as a tip. High turn over rates only mean bad management and ownership. Your employees are obviously not happy doing their job by themselves while you rake in the benefits of their misery. Literally do and be better bro.
Food: 2
Service: 1
Desiree Stevens
This is the last time I go to my local smoothie king. This was just outright uncalled for behavior because of a card denial. I know I have money, there’s no reason I should feel obligated to show a cashier and her manager the balance on my Mobil app because I asked kindly for some time to figure out why my perfectly fine card is declining. Even though there was no line behind me and there is no dine in for this shop… this woman acts like she wants me out of her drive through window and none more of it. I understand if I was being rude or holding up a line, but regardless the words “I can’t just give it to you for FREE” completely out of context out of line and filled with anxiety while I’m trying to explain that I do have money and I’m unsure what’s going on but I’ve had similar issues in the past with that specific vendor and some lag time with transactions. I wanted to try what I could to figure it out before resulting going back to the bank. I have my card resolved of course but the whole slamming the window in my face and acting like I’m a begger bc I’m asking for some time to see if I had my card controls off, if I could fix the problem with a phone call or just transfer the money over to another card. I shouldn’t have to give all of those explanations bc of an unexpected card error. I really still don’t know what happened with my card for the error but regardless I shouldn’t have felt that way just bc I wanted to try and problem solve b4 resulting to the bank. Again with no line, no other customer. All coming from management. There’s other smoothie shops local that I would much rather support small business over a Karen with an authority problem.
Atmosphere: 1
Service: 1
Stephanie Bason
My business card would not accept the charge with any of the tap, chip, or swipe, gave them a personal, it went thru quickly. Recieved a fraudulent charge this morning on that same card. Attendant seemed disturbed, not friendly.. made me uncomfortable, cash may be safer if you do business there
Atmosphere: 1
Food: 4
Service: 1
Saleasa Pate
I don't think it's appropriate to have two tipe jars at the window with "Trump" or "Biden" written on them. We get bombarded with politics enough. Much less having to deal with it at a drive-thru...
I love using their app! I love that there are so many options — there’s something for everybody! I love free-up-size Fridays!
Atmosphere: 5
Food: 5
Service: 5
They were so sweet and love the notes this one girl write every time I’m there!!!!
Service: 5
Always happy, fast and accurate!
Atmosphere: 5
Food: 5
Service: 5
I complained on product not being consistent. Sunday 6/15/25I was refused service by a girl giggling telling me I wasn't allowed there. Wow! I want to know how you have so much business you can refuse customers. Your not the only smoothie place in town.
Atmosphere: 1
Food: 1
Service: 1
Worst customer service ever. I went on a Saturday. The employees couldn’t get in the building here it is almost 9am. Seriously nobody had a key. They screamed at me we are trying to get someone to let us in. I just left. I couldn’t wait all day. Sounds like the manager or owner doesn’t know what is happening at their store. Geeezzzz!!!
I had a horrible customer service experience today that I feel needs to be addressed. I ordered two of the same kind of smoothie and specifically asked to add protein to both.
When I arrived at the window, the employee handed me one smoothie and said, “This is the one without protein.” As she handed me the second smoothie, I said, “I thought I had ordered both with protein?” She snapped back, “Nope, you said one with protein!” and then shut the window in my face and walked off.
I've been here at least twice and have no complaints.
I just had to get on here to say how sweet the young lady I just had serve me was. She just made my day with how friendly and nice she was. Thank you Miss Riley! 🤩🥳🥰😍
Customer services was horrible at the ordering microphone
Everyone is always so welcoming here. I love coming on my lunch break. Donna is amazing she always knows what I want. Thank you!!
Restaurantji Recommends
Great customer service
Why are we leaving one person by themselves to open/deal with morning rush?? Isn’t that a major security risk to your store??? What happens when there’s an emergency or money goes missing? Also, is showing your irritation towards customers really necessary? Blame your manager for scheduling you by yourself, not the customers who get a service from you. And why am I sitting at the window for 10 minutes, looking at my mobile order sitting right in front of me while being ignored to make other orders. I know those drive thru times look HORRENDOUS on the monitors and store data feedback. As a service worker, maybe don’t screw your staff to make profit and maybe they’d feel better working and less stressed out. I don’t blame home girl for her irritation. I blame the managers. Do better and take responsibility for running/owning your own franchise. I’m not the only review with the same complaints. And don’t bother responding with an email that goes through ai filtration to send a response. Take this as a tip. High turn over rates only mean bad management and ownership. Your employees are obviously not happy doing their job by themselves while you rake in the benefits of their misery. Literally do and be better bro.
Food: 2
Service: 1
This is the last time I go to my local smoothie king. This was just outright uncalled for behavior because of a card denial. I know I have money, there’s no reason I should feel obligated to show a cashier and her manager the balance on my Mobil app because I asked kindly for some time to figure out why my perfectly fine card is declining. Even though there was no line behind me and there is no dine in for this shop… this woman acts like she wants me out of her drive through window and none more of it. I understand if I was being rude or holding up a line, but regardless the words “I can’t just give it to you for FREE” completely out of context out of line and filled with anxiety while I’m trying to explain that I do have money and I’m unsure what’s going on but I’ve had similar issues in the past with that specific vendor and some lag time with transactions. I wanted to try what I could to figure it out before resulting going back to the bank. I have my card resolved of course but the whole slamming the window in my face and acting like I’m a begger bc I’m asking for some time to see if I had my card controls off, if I could fix the problem with a phone call or just transfer the money over to another card. I shouldn’t have to give all of those explanations bc of an unexpected card error. I really still don’t know what happened with my card for the error but regardless I shouldn’t have felt that way just bc I wanted to try and problem solve b4 resulting to the bank. Again with no line, no other customer. All coming from management. There’s other smoothie shops local that I would much rather support small business over a Karen with an authority problem.
Atmosphere: 1
Service: 1
My business card would not accept the charge with any of the tap, chip, or swipe, gave them a personal, it went thru quickly. Recieved a fraudulent charge this morning on that same card. Attendant seemed disturbed, not friendly.. made me uncomfortable, cash may be safer if you do business there
Atmosphere: 1
Food: 4
Service: 1
I don't think it's appropriate to have two tipe jars at the window with "Trump" or "Biden" written on them. We get bombarded with politics enough. Much less having to deal with it at a drive-thru...
Atmosphere: 1
Food: 4
Service: 2
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