Walked in and there were 7 people that had pre ordered and I was the only one on the counter trying to order my breakfast. No cashier for about 4-5 minutes. Finally placed my order of 2 deluxe big breakfast and 2 coffees. We went and sat down to wait for or order, and that's when I noticed it. They only had 1 clerk working up front and he was trying his best. He was responsible for the cashier, taken orders to the cars outside and given the pre orders to the customers and then take the orders for the customers inside the restaurant at their tables. About 18 minutes go bye and we finally got our breakfast without our forks or coffee. I had to go to the front counter and wait behind 6 other customers that had pre ordered for my forks. The clerk came by with our coffee without our cream and sugars and told us he would be right back but never did. I finally got up and waited for him as he wad coming back from delivering his order outside. I asked him for my cream, sugars and don't 4get my pancake syrups. By the time we finally started eating our breakfast our breakfast was cold. Unfortunately this McDonald's have had bad service for awhile. In several occasions I've stop for my coffee at 530am on my way to work since they supposedly open at 5am but to no one's surprise they were closed AGAIN. Today it was very clear they were concentrating on the drive thru and forget the customers that were willing to get off our cars and try to enjoy our breakfast with our families in doors.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Sausage Biscuit with Egg, Sausage Mcmuffin, Hash Browns
Marc Garcia
Curbside took longer than it should have, my food was ready & cold on their counter when I went inside to get it myself after waiting 30 min. Also didn't get my order right.
Food: 1
Service: 1
Antonio Castillo
If I can give this place a 0-star rating, I would. To the district/region managers who are reading this, save your sorries. District managers need to re-train their restaurant-managers and employees. It’s disappointing that the District/Region managers don’t reach out to the customers who leave reviews on Google, it goes to show how careless they are. The Minecraft meal at McDonald’s has been out for a couple of days and I’ve had no issues at other locations across the valley. I’ve asked different locations if they can read a specific Part number/letter code on the bottom of the box for the little collectibles, and they had no problem doing so, and I got the collectible I wanted. However, this location said otherwise. They weren’t able to do such request. One of the guys there said and I quote, “Sorry sir I can’t open it up, we can’t do that, and we choose whatever at random.” My response was, “I’m giving you the information, and you are not opening anything up, you’re just looking at the bottom of the box and reading the Part number/letter code of the collectible I want. How come you’re choosing at random if I’m giving you instructions on what simple thing you can do?” Back to what I was saying no one wants to do their job at this location. This location is the worst one in all of the Mid-Valley. Every time I come here to this location, they are either messing up my order or taking over an hour to make my order. I’m already fed up with this location. Either close this location down or rehire new employees or management or have District/region managers step down from their positions. This location is 3.8 in ratings and just goes to show how everything in this location is running, and it’s running terribly. They do a lot of customers dirty here. I’ll be taking my business to Burgers King. I rather eat with a king than a restaurant full of clowns.
Atmosphere: 1
Food: 1
Service: 1
Aida Coronado
Parking: Y’all are so slow
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Homestyle Burger
Thalia Uribe
messed up on my mcdouble i said extra pickles and no onions and no ketchup but you put lettuce and big mac sauce in mine, if you’re finna make mine into a big mac then do it and not mess up on my burger.
Atmosphere: 3
Food: 3
Service: 1
Jesus Garcia
The employees here are completely incompetent.. They always get their orders wrong, and even when they're remade, they come out wrong.. wost place to go to during lunch hours..
Eileen Cuellar
If I could give this location 0 stars I would. If you want to wait more than an hour to get your food then go ahead and visit this location. Oh, and not to mention more than half the time the order is wrong or items missing.
Atmosphere: 1
Food: 1
Service: 1
Ellie Marie
I had to wait 45 minutes so I went to the drive thru and the first Lady said we have your order but the second lady said we don't have your order. The lady said the back to the curbside we waited an extra 15 minutes they came back they got our order wrong they went back to get the stuff, they came got the order wrong again, and finally we got our food but when we got home they is still food missing we called and now they made us go back to get the food.
Food: 4
Service: 1
Tina Rodriguez
If I could give this location no stars. I would! They served my child's chicken nuggets with just a slice of chesse!
Probably the worst McDonald’s in the valley. If you feel like waiting 35 minutes for fast food on top of others being served before you although you order first then come here
Food is good but service was horrendous
Atmosphere: 3
Food: 4
Service: 1
Iamrey8756
Don’t rely on curbside you’re better off parking for ten minutes then getting in line and ordering. I only had a sweet tea and was thinking it would be quicker
Service: 1
Andy H.
I always use curbside. Always friendly when they deliver my food. The fries are not always hot or crispy, and that's what I go McDonald's for. Serving sizes are getting smaller. FILL THE FRIES UP.
Atmosphere: 3
Food: 2
Service: 4
TerryAnn Lapos
Love stopping at McDonald's they have their own unique flavor and items
Walked in and there were 7 people that had pre ordered and I was the only one on the counter trying to order my breakfast. No cashier for about 4-5 minutes. Finally placed my order of 2 deluxe big breakfast and 2 coffees. We went and sat down to wait for or order, and that's when I noticed it. They only had 1 clerk working up front and he was trying his best. He was responsible for the cashier, taken orders to the cars outside and given the pre orders to the customers and then take the orders for the customers inside the restaurant at their tables. About 18 minutes go bye and we finally got our breakfast without our forks or coffee. I had to go to the front counter and wait behind 6 other customers that had pre ordered for my forks. The clerk came by with our coffee without our cream and sugars and told us he would be right back but never did. I finally got up and waited for him as he wad coming back from delivering his order outside. I asked him for my cream, sugars and don't 4get my pancake syrups. By the time we finally started eating our breakfast our breakfast was cold. Unfortunately this McDonald's have had bad service for awhile. In several occasions I've stop for my coffee at 530am on my way to work since they supposedly open at 5am but to no one's surprise they were closed AGAIN. Today it was very clear they were concentrating on the drive thru and forget the customers that were willing to get off our cars and try to enjoy our breakfast with our families in doors.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Sausage Biscuit with Egg, Sausage Mcmuffin, Hash Browns
Curbside took longer than it should have, my food was ready & cold on their counter when I went inside to get it myself after waiting 30 min. Also didn't get my order right.
Food: 1
Service: 1
If I can give this place a 0-star rating, I would. To the district/region managers who are reading this, save your sorries. District managers need to re-train their restaurant-managers and employees. It’s disappointing that the District/Region managers don’t reach out to the customers who leave reviews on Google, it goes to show how careless they are. The Minecraft meal at McDonald’s has been out for a couple of days and I’ve had no issues at other locations across the valley. I’ve asked different locations if they can read a specific Part number/letter code on the bottom of the box for the little collectibles, and they had no problem doing so, and I got the collectible I wanted. However, this location said otherwise. They weren’t able to do such request. One of the guys there said and I quote, “Sorry sir I can’t open it up, we can’t do that, and we choose whatever at random.” My response was, “I’m giving you the information, and you are not opening anything up, you’re just looking at the bottom of the box and reading the Part number/letter code of the collectible I want. How come you’re choosing at random if I’m giving you instructions on what simple thing you can do?” Back to what I was saying no one wants to do their job at this location. This location is the worst one in all of the Mid-Valley. Every time I come here to this location, they are either messing up my order or taking over an hour to make my order. I’m already fed up with this location. Either close this location down or rehire new employees or management or have District/region managers step down from their positions. This location is 3.8 in ratings and just goes to show how everything in this location is running, and it’s running terribly. They do a lot of customers dirty here. I’ll be taking my business to Burgers King. I rather eat with a king than a restaurant full of clowns.
Atmosphere: 1
Food: 1
Service: 1
Parking: Y’all are so slow
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Homestyle Burger
messed up on my mcdouble i said extra pickles and no onions and no ketchup but you put lettuce and big mac sauce in mine, if you’re finna make mine into a big mac then do it and not mess up on my burger.
Atmosphere: 3
Food: 3
Service: 1
The employees here are completely incompetent.. They always get their orders wrong, and even when they're remade, they come out wrong.. wost place to go to during lunch hours..
If I could give this location 0 stars I would. If you want to wait more than an hour to get your food then go ahead and visit this location. Oh, and not to mention more than half the time the order is wrong or items missing.
Atmosphere: 1
Food: 1
Service: 1
I had to wait 45 minutes so I went to the drive thru and the first Lady said we have your order but the second lady said we don't have your order. The lady said the back to the curbside we waited an extra 15 minutes they came back they got our order wrong they went back to get the stuff, they came got the order wrong again, and finally we got our food but when we got home they is still food missing we called and now they made us go back to get the food.
Food: 4
Service: 1
If I could give this location no stars. I would! They served my child's chicken nuggets with just a slice of chesse!
Clean restaurant, great service, excellent food
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Horrible service
Atmosphere: 2
Food: 3
Service: 1
Probably the worst McDonald’s in the valley. If you feel like waiting 35 minutes for fast food on top of others being served before you although you order first then come here
Food is good but service was horrendous
Atmosphere: 3
Food: 4
Service: 1
Don’t rely on curbside you’re better off parking for ten minutes then getting in line and ordering. I only had a sweet tea and was thinking it would be quicker
Service: 1
I always use curbside. Always friendly when they deliver my food. The fries are not always hot or crispy, and that's what I go McDonald's for. Serving sizes are getting smaller. FILL THE FRIES UP.
Atmosphere: 3
Food: 2
Service: 4
Love stopping at McDonald's they have their own unique flavor and items
Food: 5
Service: 5
Recommended dishes: World Famous Fries, Hamburger
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