Starbucks
78 Andorra Dr, Westlake
(817) 403-8202
Recent Reviews
Sort by
Atmosphere: {{ item.info.Atmosphere }}
Food: {{ item.info.Food }}
Service: {{ item.info.Service }}
Recommended dishes: {{ item.info['Recommended dishes'] }}
I've been coming here for about a year, and the staff is always amazing—so friendly and helpful! Lauren, in particular, is a rockstar when it comes to recommendations. She’s always got a big smile, and her picks are always spot on and totally delicious! 😊✨
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Iced Lavender Oatmilk Latte
Today I went to get a Frappuccino. It was $8.34, so it seems reasonable to want it to be good right? Well today I had the pleasureee of dealing with this little blonde girl who clearly needs a refresher on customer service.
I asked for a Caramel Ribbon Crunch Frap with a shot of blonde espresso, extra caramel, extra crunch, and line the cup, no whip. Well I paid, got my drink and left, but after tasting my drink i couldn’t really taste the caramel so I went back to get it remade. $8.34 is a lot to not enjoy it.
I pull up to the drive thru and ask if they minded remaking my drink and the girl taking orders asked me what was wrong; and I said SpECiFicALLy that I taste the espresso, I taste the crunch and caramel drizzle, but the drink doesn’t really have flavor. (Which to me says there’s either too much milk or not enough dark caramel blended in the drink) So they remake it and the girl at the window looked embarrassed to hand it to me. She said that’s a lot of caramel and I had no words but thank you. For my cup of diabetes. I tried to drink it and it was straight caramel sauce. And it made me so mad because the little blonde girl thought she was being funny.
I parked and took it back in and asked for a refund. I told the little blonde girl that I didn’t complain about the caramel drizzle and she said “well you weren’t SPeCiFic” and she was just rude and unapologetic. So please specifically tell her even if i didn’t “specifically” say what caramel, which I did, she knew what she was doing by adding that much. Just being spiteful. This is my first time writing a review, but that blonde little girl rubbed me the wrong way so it’s for her more so than the store.
I added the picture of the first and the remake, I think you can see that she was just being petty.
Service: 1
If you like getting served horrible coffees in a beautiful location, then you will love this place. The staff actually TRIES to emote that they don’t care. The drive through attendant actually noticed that our matcha latte was darker than wheat grass juice but still served it to us… bleh! I am wondering if I will ever get the green color out of my mouth!
I know that the young folks try to seem indifferent and cool and play things off like they don’t care but that has no place in a drive-through or food service at all. If that’s the way, they feel about their job then quit and let somebody who wants to be there be there!
I have given this location many tries but this is the last.
HORRIBLE!
Atmosphere: 5
Food: 1
Service: 1
Wonderful service! The baristas are very kind and hardworking. The atmosphere was tidy and clean. A young barista helped me discover my new favorite drink!!
Atmosphere: 5
Food: 5
Service: 5
Ordered a spinach feta wrap, was told “give me just a min let me look and see if we have them” about 3 min later she comes back and says “ok got that for you” I proceeded to order my drink and was asked 2 or 3 times for clarification - it was a simple venti passion tea sweetened. Got to the window, the girl hands me my drink and tells me “have a nice day”. I said “my feta wrap”? She turns rudely and says “NO you don’t have a feta wrap, we don’t have those”. I said “I’m sorry I’m confused, I just went through this and she said she checked and she had it” So she just stepped back from the window and pointed at the girl that took my order. Who then comes to the window and said “yes, that was me that took your order, let me go get that for you”. She comes back and says “I’m so sorry we don’t have any”. So at this point I’m confused, what were you doing when I was ordering and you said you were checking then? “There was some miscommunication”. Ok seriously, no whats going on is that no one is paying attention and they’re all screwing around. Now I remember why I go to Dutch Bro’s.
This place is an eccentric towering structure but didn’t meet the expectation or its aura. Service was pretty slow with how many people were in there. 4 total counting the 3 in my family lol. Literally every table was dirty, trash on the floor. Not your normal mostly organized Starbucks places.
Atmosphere: 3
Food: 3
Service: 3
The stone exterior, wide and high ceilings, and the staff are efficient and comfortable ☕️
Atmosphere: 5
Food: 4
Service: 5
The best Starbucks I have ever been to
Atmosphere: 5
Food: 4
Service: 5
I feel like this line should be much longer? Every time I’ve gone I’ve been in and out super fast. It’s great!
Atmosphere: 5
Service: 5
Such a nice and cozy Starbucks with a really cool atmosphere
Restaurantji Recommends
Slowest Starbucks driver thru ever.
Service: 1
I wish the coffee flavor was a little more consistent. Sometimes it’s amazing and then sometimes it’s super burnt!
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Impossible Breakfast Sandwich
The worst… it took 15 minutes in a car line to get a drink.. worst drive thru so far
Atmosphere: 1
Food: 1
Service: 1
Nice decor, but the internet is so slow that even explorer passed it up. (Less than 1 mb). If you plan on doing any studying, work, or social media…. Don’t. I finished my coffee and left before it finished loading the google search screen.
Atmosphere: 1
Food: 1
Service: 1
I love the atmosphere here. I feel like a princess drinking coffee in her castle.
Atmosphere: 5
Food: 5
Service: 5
Loading...