(I mostly order on the app and pick up through the drive-through) today august 21st I ordered a pepperoni pizza with extra onions, extra bell pepper, and light jalapeño along with A salad. I come to the drive-through and I pick up my order. The manager (Shannon Conner) hands me my order, I open the pizza box to check it since, the other day they had forgotten to put pepperoni on it and wouldn’t answer the phone so I could tell them. So i look at my pizza and my veggies are missing so we let the manager know and she grabs the box taking it back acting upset. I wait for her to fix and she comes back with my pizza and it has raw veggies and unmelted cheese on it. My mom turns to me and tells me to take it inside so they can once again remake it and I do so, when I do I speak to the manager (Shannon conner) again and i’m telling her this happens quite often and trying to show her proof with pictures and I hand her my pizza after doing so she just tosses it on the counter and tells me “Well I thought you wanted extra cheese”. “I thought I made it right”. I tell her no she didn’t and I walk out getting back into my car pulling back in the drive- through. Emily an employee comes to the window to bring me my pizza that they remade for the 2nd time. My mom lets them know we are going to make a review simply because this happens too often and asked the employee for her name she tells us “Emily” then says “I didn’t even make your pizza”. Rolling her eyes and closing the window. I spent 21 dollars on a salad and pizza waited about 30 minutes for them to get it right and they we’re acting as if it were my fault. When we got home Shannon Conner the manager texts my mom making excuses for her unjustified behavior. I will be showing a photo of what my pizza looked like when they took their first attempt to correct it. Then the text messages between my mom and the manager.
Atmosphere: 1
Food: 1
Service: 1
Amber H
Terrible there’s no chicken on the chicken bacon ranch. One little piece. Very very very disappointed in the employees and the fact there okay with ripping customers off in a small town especially!!
Atmosphere: 1
Food: 1
Service: 1
Kjell
The employees are friendly and helpful. The food is fresh and tasty.
Atmosphere: 5
Food: 5
Service: 5
Abel Sinfuegos Perez
I always place a mobile order ahead of time. It's always ready when I arrive. Food was great and the employees are very polite.
Atmosphere: 5
Food: 5
Service: 5
Annomous
Everything was great but didn't add cumbers to my daughter sandwich and forgot an extra footlong cookie.
They 3 lady that were working tonight were SO FUNNY AND SUPER KIND the food was amazing! They made my night for sure !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza Sub
Sarah Lively
Absolutely the WORST subway I have EVER been to. Not only was the staff unfriendly, they got our orders COMPLETELY wrong, they put it on OLD STALE bread. When trying to call the store, several times, no one ever answered. We couldn't even eat one of them because it was absolutely disgusting.
Atmosphere: 1
Food: 1
Service: 1
Carbon Foot Print
I don't know how this Subway got four stars as there as I'm currently reading it their review rating because there's no way. I've lived in Whitney most of my life I remember when that Subway was first open. Here in the last recent years the service the food everything about it has gone downhill how y'all got four stars is beyond me because last time I checked when you order meatball Subway sandwich it's supposed to be warm not ice cold like it just came out of the refrigerator. It's poorly put together it turns into slop in your hand. I know for a fact that y'all have officially lost my business and definitely I try to give you a second chance and I was met with a cold meatball sandwich that is supposed to be warm to hot. It might be the end of October and it's starting to get cold but it's not cold enough to freeze my food like it was when I bit into it when we don't live very far from town (near the dam). Last three times I bought food from you including the outlaw it was so poorly put together the bread was soaked and basically melting in my hands. No one wants to answer the phone I called up there many times to talk to someone and they just write it off. And that's how you're going to treat a patron that's been coming to your establishment for years now then that's how I'm going to treat you I'm going to write you off you're no longer even on my radar as a restaurant. My recommendations is there's another Subway a little further out in Hillsboro that does way better sandwiches they actually take the job professionally. You make a complaint they actually listen to you. I'm not asking for a refund I'm not asking anybody to get in trouble all I'm asking for is the next time I come in to make my food decent if you're not willing to eat the food that you made then what makes you think anybody else wants to eat it. And guarantee you there's not very many people I'm not one of those that likes a cold meatball sandwich where the sauce is so thick because it's cold but it feels like you're eating a grease sandwich. And if you don't like your job quit and go somewhere else. Don't make people hate going there because you don't like your job. Realize that it's not for everybody maybe making food is just not for you.
Atmosphere: 2
Food: 1
Service: 1
Laura Hirth
Got mild food poisoning after eating here 😩 I’m sure it was subway, and I never get sick. Not sure I’ll be able to stomach subway ever again.
Kristy Powers
The last 4 times we have been here our order has been wrong! Even after you let them know it’s wrong they have terrible customer service and still won’t get your order right!
Ordered via subway app. Picked up our food which was ready in a timely manner. When I came in the young man had a bag and added a sandwich to that bag. He asked for my name, checked receipts took out the sandwich he put in the bag when I walked in and handed the bag to me. I checked it had the right number and sized sandwiches and the receipt. When we got home to eat none of the sandwiches were even close to what we ordered. No one ordered a steak sandwich but we had one and my daughter did not get her turkey. I can’t eat tomatoes, my sandwich had those with no dressing and I asked for extra olives and there were maybe 4 on it. My husband ordered all veggies and only got 4. I recommend not using the subway app because other than opening every wrapped sandwich you have to trust they followed your order as inputted. We live in a rural area and so returning 25 mins one way as the mgr suggested was not feasible.
Atmosphere: 3
Food: 2
Service: 1
Wildman
Good food but don't expect to get anyone on the phone. Damn this town is a pain in the neck if you're hungry.
Atmosphere: 4
Food: 4
Service: 4
JustaSqueeze
Good location with cool workers, it's clean and big, doesn't get a whole lot of business
Atmosphere: 5
Food: 5
Service: 5
Kadra Ramsey
Friendly customer service and great quality of food
(I mostly order on the app and pick up through the drive-through) today august 21st I ordered a pepperoni pizza with extra onions, extra bell pepper, and light jalapeño along with A salad. I come to the drive-through and I pick up my order. The manager (Shannon Conner) hands me my order, I open the pizza box to check it since, the other day they had forgotten to put pepperoni on it and wouldn’t answer the phone so I could tell them. So i look at my pizza and my veggies are missing so we let the manager know and she grabs the box taking it back acting upset. I wait for her to fix and she comes back with my pizza and it has raw veggies and unmelted cheese on it. My mom turns to me and tells me to take it inside so they can once again remake it and I do so, when I do I speak to the manager (Shannon conner) again and i’m telling her this happens quite often and trying to show her proof with pictures and I hand her my pizza after doing so she just tosses it on the counter and tells me “Well I thought you wanted extra cheese”. “I thought I made it right”. I tell her no she didn’t and I walk out getting back into my car pulling back in the drive- through. Emily an employee comes to the window to bring me my pizza that they remade for the 2nd time. My mom lets them know we are going to make a review simply because this happens too often and asked the employee for her name she tells us “Emily” then says “I didn’t even make your pizza”. Rolling her eyes and closing the window. I spent 21 dollars on a salad and pizza waited about 30 minutes for them to get it right and they we’re acting as if it were my fault. When we got home Shannon Conner the manager texts my mom making excuses for her unjustified behavior. I will be showing a photo of what my pizza looked like when they took their first attempt to correct it. Then the text messages between my mom and the manager.
Atmosphere: 1
Food: 1
Service: 1
Terrible there’s no chicken on the chicken bacon ranch. One little piece. Very very very disappointed in the employees and the fact there okay with ripping customers off in a small town especially!!
Atmosphere: 1
Food: 1
Service: 1
The employees are friendly and helpful. The food is fresh and tasty.
Atmosphere: 5
Food: 5
Service: 5
I always place a mobile order ahead of time. It's always ready when I arrive. Food was great and the employees are very polite.
Atmosphere: 5
Food: 5
Service: 5
Everything was great but didn't add cumbers to my daughter sandwich and forgot an extra footlong cookie.
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Grilled Chicken, Steak & Cheese, Chocolate Chip Cookie
They 3 lady that were working tonight were SO FUNNY AND SUPER KIND the food was amazing! They made my night for sure !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza Sub
Absolutely the WORST subway I have EVER been to. Not only was the staff unfriendly, they got our orders COMPLETELY wrong, they put it on OLD STALE bread. When trying to call the store, several times, no one ever answered. We couldn't even eat one of them because it was absolutely disgusting.
Atmosphere: 1
Food: 1
Service: 1
I don't know how this Subway got four stars as there as I'm currently reading it their review rating because there's no way. I've lived in Whitney most of my life I remember when that Subway was first open. Here in the last recent years the service the food everything about it has gone downhill how y'all got four stars is beyond me because last time I checked when you order meatball Subway sandwich it's supposed to be warm not ice cold like it just came out of the refrigerator. It's poorly put together it turns into slop in your hand. I know for a fact that y'all have officially lost my business and definitely I try to give you a second chance and I was met with a cold meatball sandwich that is supposed to be warm to hot. It might be the end of October and it's starting to get cold but it's not cold enough to freeze my food like it was when I bit into it when we don't live very far from town (near the dam). Last three times I bought food from you including the outlaw it was so poorly put together the bread was soaked and basically melting in my hands. No one wants to answer the phone I called up there many times to talk to someone and they just write it off. And that's how you're going to treat a patron that's been coming to your establishment for years now then that's how I'm going to treat you I'm going to write you off you're no longer even on my radar as a restaurant. My recommendations is there's another Subway a little further out in Hillsboro that does way better sandwiches they actually take the job professionally. You make a complaint they actually listen to you. I'm not asking for a refund I'm not asking anybody to get in trouble all I'm asking for is the next time I come in to make my food decent if you're not willing to eat the food that you made then what makes you think anybody else wants to eat it. And guarantee you there's not very many people I'm not one of those that likes a cold meatball sandwich where the sauce is so thick because it's cold but it feels like you're eating a grease sandwich. And if you don't like your job quit and go somewhere else. Don't make people hate going there because you don't like your job. Realize that it's not for everybody maybe making food is just not for you.
Atmosphere: 2
Food: 1
Service: 1
Got mild food poisoning after eating here 😩 I’m sure it was subway, and I never get sick. Not sure I’ll be able to stomach subway ever again.
The last 4 times we have been here our order has been wrong! Even after you let them know it’s wrong they have terrible customer service and still won’t get your order right!
Restaurantji Recommends
this subway never get the orders right
Atmosphere: 1
Food: 1
Service: 1
Ordered via subway app. Picked up our food which was ready in a timely manner. When I came in the young man had a bag and added a sandwich to that bag. He asked for my name, checked receipts took out the sandwich he put in the bag when I walked in and handed the bag to me. I checked it had the right number and sized sandwiches and the receipt. When we got home to eat none of the sandwiches were even close to what we ordered. No one ordered a steak sandwich but we had one and my daughter did not get her turkey. I can’t eat tomatoes, my sandwich had those with no dressing and I asked for extra olives and there were maybe 4 on it. My husband ordered all veggies and only got 4. I recommend not using the subway app because other than opening every wrapped sandwich you have to trust they followed your order as inputted. We live in a rural area and so returning 25 mins one way as the mgr suggested was not feasible.
Atmosphere: 3
Food: 2
Service: 1
Good food but don't expect to get anyone on the phone. Damn this town is a pain in the neck if you're hungry.
Atmosphere: 4
Food: 4
Service: 4
Good location with cool workers, it's clean and big, doesn't get a whole lot of business
Atmosphere: 5
Food: 5
Service: 5
Friendly customer service and great quality of food
Atmosphere: 5
Food: 5
Service: 5
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