Baskin-Robbins
4519 Kemp Blvd, Wichita Falls
(940) 386-3716
Recent Reviews
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Sydney Sweeney baby!
Ordered Mint Chocolate Chip, per receipt and received Chocolate Chip.
Disappointing customer service
They are always the nicest interaction. The coffee is always amazing, and the donuts are wonderful.
Atmosphere: 5
Food: 5
Service: 5
very happy and friendly
Atmosphere: 5
Food: 5
Service: 5
They are always the nicest interaction. The coffee is always amazing, and the donuts are wonderful.
Atmosphere: 5
Food: 5
Service: 5
This the first time I'd been in a Baskin -Robbins, The food and service was excellent.I will be back often!!!
Atmosphere: 5
Food: 5
Service: 5
We wanted to give a shout out Cassandra! My husband and I went in there on our 31st birthday and asked to sample all 31 flavors and she was so awesome! We knew this was an absurd request but her and her team were all smiles and happy to help with our special day. So thank you so much Cassandra! The ice creams were all delicious!
Atmosphere: 5
Food: 5
Service: 5
Never gone to a Baskins before, decided to give it a shot. This location was out of nearly EVERYTHING— my husband ended up having to settle on a sundae with no hot fudge or anything but still got charged the sundae price. Speaking with the worker was nearly impossible as while her English was okay her accent made her nearly completely unintelligible. Ice cream tasted good but my first visit will be my last.
Very clean. Very slow service while waiting on two people. Portion of ice cream did not reflect price. Due to poor value, will not visit for ice cream again.
Restaurantji Recommends
Great deal
The staff is very friendly and really makes our little dunkins a favorite! My new go-to for coffee!
It's still summer and they don't have lemonade for the refresher drinks. They also don't have ANY of the things they are advertising. Especially the oreo cold brew coffee ice-cream0 stars
Terrible customer service. Placed a custom cake order online and went to pick it up the the next day at the designated time. The employees had no knowledge of the order and was told by either the manager or owner that I could either pick out a cake from their freezer or come back another day/time for a refund. We have been to this particular store one other time and the employees and their supervisor were being very loud and argumentative. We will not be back. Currently disputing the charge with my CC company since they did not want to make it right in the store.
Poor customer service. I ordered two dips of vanilla in a cup. The lady brings me two cups with a single dip in each. I told her the issue and she then takes the single dip cup, puts it in a large ice cream cup and stacks the other dip on top of the single dip all in a small cup inside a large cup. It wasn’t even two full dips of ice cream. They act like you are bothering them. No enthusiasm, no thank you. No wonder they aren’t busy!
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