NIKUL needs to be fired. My family has ordered drinks from this store and has witnessed Nikul yelling at the female co workers and he talks down to them, and I have personally seen Nikul scream at the barista, Jacqui right Infront of customers like the unprofessional boy he is. He needs to be educated properly on how to treat women in our country. You DO NOT get to scream at your female coworkers because of YOUR OWN MISTAKES. We are filing an official complaint. This is disgusting behavior that keeps happening at THIS store at KEMP BLVD WF TEXAS. Nikul is causing customers to go to Starbucks or only go there when all females work there only because of his aggressive nature and his fellow female manager who watches this all happen and remains silent! Unacceptable. This behavior does not belong in customer service.
Atmosphere: 1
Food: 1
Service: 1
Darrell Whitted
Great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
A Reviews
Asked for the two wicked drinks, the matcha was unmixed— asked it to be fixed and they took my drink back after I had a mouth full of powder from it and gave me back a drink still with unmixed powder.
I do not think taking someone's drink, straw and all after they have already taken a drink from put it in a mixer again is after not making it correct is allowed under food safety laws.
The refresher got rung up as a srawberry refresher with blueberry and sparkling water and I'm still unsure if I got the wicked refresher.
This was my second time coming to duncan this year, i only went back because I tried the wicked matcha at a different location and it was phenomenal.
As I write this all i can taste is matcha powder in my mouth.
Very disappointed and will not be looking forward to going back to any dunkin anytime soon.
Atmosphere: 1
Food: 1
Service: 1
Alice booth
Fast drive through good coffee
Atmosphere: 4
Food: 5
Service: 5
Daniella C.
Always nice service here.
Atmosphere: 5
Food: 5
Service: 5
Jon Tartaglio
Staff is ALWAYS amazing!
scott sutter
Very rude store
Atmosphere: 1
Food: 1
Service: 1
Auburrito
When I walked in, I was greeted by a wonderful woman named Cassandra. She was the only employee working at the time and was managing both the front counter and the drive‑thru all on her own. Despite the rush, she stayed upbeat, friendly, and professional the entire time. My order came out perfectly, and her positive attitude truly made my day. It’s rare to see someone handle so much with such grace, Cassandra absolutely deserves recognition for her hard work and kindness.
- ps, the caramel latte is amazing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Dunkalatte
Nikki Neal
literally didn’t get a single part of my order right.
NIKUL needs to be fired. My family has ordered drinks from this store and has witnessed Nikul yelling at the female co workers and he talks down to them, and I have personally seen Nikul scream at the barista, Jacqui right Infront of customers like the unprofessional boy he is. He needs to be educated properly on how to treat women in our country. You DO NOT get to scream at your female coworkers because of YOUR OWN MISTAKES. We are filing an official complaint. This is disgusting behavior that keeps happening at THIS store at KEMP BLVD WF TEXAS. Nikul is causing customers to go to Starbucks or only go there when all females work there only because of his aggressive nature and his fellow female manager who watches this all happen and remains silent! Unacceptable. This behavior does not belong in customer service.
Atmosphere: 1
Food: 1
Service: 1
Great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Asked for the two wicked drinks, the matcha was unmixed— asked it to be fixed and they took my drink back after I had a mouth full of powder from it and gave me back a drink still with unmixed powder.
I do not think taking someone's drink, straw and all after they have already taken a drink from put it in a mixer again is after not making it correct is allowed under food safety laws.
The refresher got rung up as a srawberry refresher with blueberry and sparkling water and I'm still unsure if I got the wicked refresher.
This was my second time coming to duncan this year, i only went back because I tried the wicked matcha at a different location and it was phenomenal.
As I write this all i can taste is matcha powder in my mouth.
Very disappointed and will not be looking forward to going back to any dunkin anytime soon.
Atmosphere: 1
Food: 1
Service: 1
Fast drive through good coffee
Atmosphere: 4
Food: 5
Service: 5
Always nice service here.
Atmosphere: 5
Food: 5
Service: 5
Staff is ALWAYS amazing!
Very rude store
Atmosphere: 1
Food: 1
Service: 1
When I walked in, I was greeted by a wonderful woman named Cassandra. She was the only employee working at the time and was managing both the front counter and the drive‑thru all on her own. Despite the rush, she stayed upbeat, friendly, and professional the entire time. My order came out perfectly, and her positive attitude truly made my day. It’s rare to see someone handle so much with such grace, Cassandra absolutely deserves recognition for her hard work and kindness.
- ps, the caramel latte is amazing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Dunkalatte
literally didn’t get a single part of my order right.
Great place. Wish burkburnett had one
Restaurantji Recommends
Great customer service!
My favorite!
Atmosphere: 5
Food: 5
Service: 5
Everything was great at this location. Super friendly Super clean No complaints. Love this location.
Atmosphere: 5
Food: 5
Service: 5
They service and food was great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Excellent service everything I go! Their coffee is always delicious, and food is always hot and fresh!!
Atmosphere: 5
Food: 5
Service: 5
Loading...