So, I know the staff changed and me and my husband have been there twice but on the inside. Great service about a month ago. Today, trying going through the drive thru one car in front of me sitting there 5 mins later they took the order. I pull up to drive thru speaker sit there about 5 mins later. Welcome to Golden I will be right with you. Another 5 mins later now 15 mins total nothing. So, I guess I will never be going back to this location on jacksboro highway in Wichita Falls Texas. I don't know what it is about their staff that make them think some has all the time in the world to wait for them to take your order. Especially when there's no one in your lobby and there are only two cars in the Drive-Thru.
Julian Moss
don’t order online here, spend almost 100$ to not get what you paid for, after 2 trips it’s still wrong.
Luis Gonzalez
Staff was friendly the food was good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mashed Potatoes
Lori Windal
I love the Golden Chick on Seymour
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Okra, Golden Roast
Anna Rodriguez
Haven't had good food like this in forever! So delicious and very nice and friendly staff. Came all the way from Oklahoma. Most definitely will be going back ❤️
Tena Borton
Clean restaurant, excellent customer service, quick in and out. But I got shrimp and a chicken thigh the thigh was raw & bloody The deep fried shrimp was undercooked as well. Both the shrimp and the chicken had excellent flavor will not eat raw food. Check your order before you leave for take out. The mashed potatoes and gravy were excellent.Parking: This location is easy to get In-N-Out of plenty of parking. Also has drive through which I did not use. I went in and ordered my food. To GoWheelchair accessibility: Wheelchair accessible parking was easy to use.
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Country Gravy, Mashed Potatoes
Erica
Savannah, keyshawn, Matthew and Corey and Kayla always give excellent Customer service love coming to this store 5 stars from me!!!❤️
Rachel Wallace-Kline
My goodness that chicken sandwich was delicious! ( Course, it was the first week of my diet, so...... I hadn't had MEAT for a minute). It was good! They'd already sold out of the chicken salad or I would've gotten that - I will next
Waited in line for 32 mins for 4 piece tender meal i didnt get lol who know how long the car in front of me at window was there i just went around them and left. There was at least 6 mad people in lobby and 4 cars waiting. Smh get it together golden
Atmosphere: 1
Food: 1
Service: 1
Randy Cook
Food served hot and delicious. Nice friendly and fast service.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Big 'N' Golden Chicken Sandwich Combo, Sauce
"Just stopped by there, and it’s been a while since I went. I wasn’t impressed, but they did a complete 180 – the food is delicious and the service is awesome. The lady there is very friendly. Way to go!"
Atmosphere: 5
Food: 5
Service: 5
Megan Lucas
Honestly the other day this location had my order on point. Everything was in my order,okra was fresh & crispy,soft rolls. I was happy with my tenders.My husbands tenders were sad looking& didn’t taste good at all. I think he got some old tenders.The workers here are always friendly. They are inconsistent with including all of your order,along with it being cooked properly, or fresh.However, if you do have a complaint or concern they don’t hesitate to solve the problem. Overall I do think their chicken can be fresher. My experience is most Golden chicks are like this. Hit and miss with quality sometimes . If they could deliver quality food consistently, then they would be golden.
Just had the worst food experience at Golden Chick. Had a big order, $53 worth. They told me, I had to wait for chicken. No problem at all, I don't mind waiting, especially for fresh food. Well, waited in the drive thru for over 15 minutes, the lady finally comes to the window and ask if we would prefer roasted chicken because the guy in the back never dropped the chicken that we were waiting for in the first place. We said yes, because we didn't want to wait another 15 minutes plus. Well we get home, and realize I guess they packed the rest ofnour food at the time we ordered, because all our food was cold. Fries we stale and gross, corn nuggets and Mac and cheese was cold. I couldn't even eat my roasted chicken breast, it just wasn't good. Tasted like it's been sitting out all day. Even our drinks were watered down because the ice melted. Just a all around bad experience. Doesn't seen like they know how to run the place. Why would you have someone wait 15 minutes for no reason and let their food get cold and drinks water down. Just a very poor job of service. I paid full price for garbage. They should be ashamed that they would even serve people like that. But the whole time I was polite and had a smile on my face, when I knew I was about to be greatly disappointed. Will never be going back there, and you shouldn't either. Don't waste your time or money there.
Atmosphere: 1
Food: 1
Service: 1
Marie Nelson
Ordered a 9 piece wicked wings with an additional 3 piece wicked wings delivered through doordash only for my wings to come with little to no zing I called the restaurant to voice my complaint about my order and the person didn't show any empathy I detected annoyance especially when she asked me "okay... anything else?" When in the food industry when a customer who paid for their food they're paying to get their money's worth and good quality not to receive something get thrown together and put inside of a box
So, I know the staff changed and me and my husband have been there twice but on the inside. Great service about a month ago. Today, trying going through the drive thru one car in front of me sitting there 5 mins later they took the order. I pull up to drive thru speaker sit there about 5 mins later. Welcome to Golden I will be right with you. Another 5 mins later now 15 mins total nothing. So, I guess I will never be going back to this location on jacksboro highway in Wichita Falls Texas. I don't know what it is about their staff that make them think some has all the time in the world to wait for them to take your order. Especially when there's no one in your lobby and there are only two cars in the Drive-Thru.
don’t order online here, spend almost 100$ to not get what you paid for, after 2 trips it’s still wrong.
Staff was friendly the food was good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mashed Potatoes
I love the Golden Chick on Seymour
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Okra, Golden Roast
Haven't had good food like this in forever! So delicious and very nice and friendly staff. Came all the way from Oklahoma. Most definitely will be going back ❤️
Clean restaurant, excellent customer service, quick in and out. But I got shrimp and a chicken thigh the thigh was raw & bloody The deep fried shrimp was undercooked as well. Both the shrimp and the chicken had excellent flavor will not eat raw food. Check your order before you leave for take out. The mashed potatoes and gravy were excellent.Parking: This location is easy to get In-N-Out of plenty of parking. Also has drive through which I did not use. I went in and ordered my food. To GoWheelchair accessibility: Wheelchair accessible parking was easy to use.
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Country Gravy, Mashed Potatoes
Savannah, keyshawn, Matthew and Corey and Kayla always give excellent Customer service love coming to this store 5 stars from me!!!❤️
My goodness that chicken sandwich was delicious! ( Course, it was the first week of my diet, so...... I hadn't had MEAT for a minute). It was good! They'd already sold out of the chicken salad or I would've gotten that - I will next
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Okra, Rolls, Mashed Potatoes, Corn Nuggets, Sauce, Dirty Rice, Gravy
Waited in line for 32 mins for 4 piece tender meal i didnt get lol who know how long the car in front of me at window was there i just went around them and left. There was at least 6 mad people in lobby and 4 cars waiting. Smh get it together golden
Atmosphere: 1
Food: 1
Service: 1
Food served hot and delicious. Nice friendly and fast service.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Big 'N' Golden Chicken Sandwich Combo, Sauce
Restaurantji Recommends
Not worth what you pay.
Atmosphere: 1
Food: 1
Service: 1
"Just stopped by there, and it’s been a while since I went. I wasn’t impressed, but they did a complete 180 – the food is delicious and the service is awesome. The lady there is very friendly. Way to go!"
Atmosphere: 5
Food: 5
Service: 5
Honestly the other day this location had my order on point. Everything was in my order,okra was fresh & crispy,soft rolls. I was happy with my tenders.My husbands tenders were sad looking& didn’t taste good at all. I think he got some old tenders.The workers here are always friendly. They are inconsistent with including all of your order,along with it being cooked properly, or fresh.However, if you do have a complaint or concern they don’t hesitate to solve the problem. Overall I do think their chicken can be fresher. My experience is most Golden chicks are like this. Hit and miss with quality sometimes . If they could deliver quality food consistently, then they would be golden.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Fried Okra, Spicy Chicken Strip Meal, Rolls, Mashed Potatoes, Gravy, Golden Tenders
Just had the worst food experience at Golden Chick. Had a big order, $53 worth. They told me, I had to wait for chicken. No problem at all, I don't mind waiting, especially for fresh food. Well, waited in the drive thru for over 15 minutes, the lady finally comes to the window and ask if we would prefer roasted chicken because the guy in the back never dropped the chicken that we were waiting for in the first place. We said yes, because we didn't want to wait another 15 minutes plus. Well we get home, and realize I guess they packed the rest ofnour food at the time we ordered, because all our food was cold. Fries we stale and gross, corn nuggets and Mac and cheese was cold. I couldn't even eat my roasted chicken breast, it just wasn't good. Tasted like it's been sitting out all day. Even our drinks were watered down because the ice melted. Just a all around bad experience. Doesn't seen like they know how to run the place. Why would you have someone wait 15 minutes for no reason and let their food get cold and drinks water down. Just a very poor job of service. I paid full price for garbage. They should be ashamed that they would even serve people like that. But the whole time I was polite and had a smile on my face, when I knew I was about to be greatly disappointed. Will never be going back there, and you shouldn't either. Don't waste your time or money there.
Atmosphere: 1
Food: 1
Service: 1
Ordered a 9 piece wicked wings with an additional 3 piece wicked wings delivered through doordash only for my wings to come with little to no zing I called the restaurant to voice my complaint about my order and the person didn't show any empathy I detected annoyance especially when she asked me "okay... anything else?" When in the food industry when a customer who paid for their food they're paying to get their money's worth and good quality not to receive something get thrown together and put inside of a box
Food: 1