Extremely rude staff. I called to check up on an order that I didn’t receive after it was 20 minutes late. Was told any minute now. Then I called back after it was 40 minutes late and the lady who picked up actually yelled at me because the driver was taking 4 deliveries so I needed to be patient. And I could hear a man yelling in the background “tell her she needs to wait I already told her” When the pizza finally did arrive it was cold.
John Lair
Staff are jerks and treat customers like a commodity. You just lost one.
Atmosphere: 1
Food: 3
Service: 1
Kelly Bills
I stood in there for nearly 10 minutes and didn’t see a single employee. Yelled for help and even looked into the kitchen and didn’t see anybody. I’ve never seen this before.
Atmosphere: 1
Food: 1
Service: 1
Deanna Tofte
The pizza was delicious. Recent years we saw higher prices and lower quality. Not this pie. It was chock full of delicious meats and cheese.
They messed up the order by putting stuffed crust in my pizza and did not charge me which I thought was very sweet thank you we love you pizza hut
Atmosphere: 5
Food: 5
Service: 5
Shanika Conaway
Ordered a pizza at 7:56. At 9:20 still no pizza. I call the restaurant only to find out that the pizza was still there and had not been delivered. The only thing they could tell me is that they don’t know why it wasn’t delivered. The driver was there and everything. They offered to remake the pizza but it would have to be on thin crust because they were now out of hand tossed crust. So not only do i have to wait an extra 20-30 mins for them to remake the pizzas i now don’t even get what i paid for. Told them to just bring me the pizzas. I would reheat them myself. Smh.
Service: 1
AListProductions
I hadn't ordered Pizza Hut in a while (Dominos and Papa Johns in this area had always been really good in delivery, price and quality). Gave them a shot again...When my food arrived my wings only had 4 out of the 8 it was supposed to have, I called the store to ask about it. The person on the phone didn't seem to care and said they could do a store credit, I told them I don't use a Pizza Hut account and this was my first time using them in a few years, I asked about getting it refunded to my card I used and he said they don't do that (which seems impossible). He said "i guess we can re fire it if you want" and I said yes. (The entire phone call seemed like I was annoying them for even asking to get what I paid for). I then waited 35 minutes and called again (mind you the initial delivery with everything I had ordered prior took about 20 minutes and now we were just waiting for 8 wings)... Same person on the phone and just said "should be heading your way" and that was it.The delivery driver was very friendly and apologetic compared to the person on the phone.The new wings were fresh, but by the time we got to eat anything everything else was cold. Guess it's sticking with Papa Johns and Dominos again.
Atmosphere: 1
Food: 2
Service: 1
Peggy York
The last two times, including tonight that I ordered it was a waste. The first time we had the Alfredo sauce and it was separated and chunky on the pizza tonight was the second time in a long time that I ordered, and there was barely any sauce on the pizza. I never had any problem before the last 2 orders. We love Pizza Hut at other places, but I can no longer order from there. I have to cook dinner right now another pizza in the trash.
Laurin Lunk
My Buffalo chicken pizza didn't have and Buffalo sauce. Pretty important part of the pizza I
Atmosphere: 3
Food: 2
Service: 3
Laura Estrada
Pizza Hut is really working hard to be our #1 go-to for pizza again. Great service, excellent pizza,very fair price!
While I had a frustrating time placing my order on the website, the staff at the store more than made up for it. They were quick to greet me, had my order ready, and were friendly. I was treated like a regular, even though I'm not. Thanks for the amazing service!
Atmosphere: 4
Food: 5
Service: 5
Annett Sayles
The Pizza Hut on Sheppard access road is nasty it used to be good today the delivered me a nasty pizza was cold.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Supreme Pizza
Vickie Haynie
Cooked Great!!! On time delivery...nice driver!!! :)
The food for Pizza Hut is for the most part good. This is one of the only foods my kids will eat so we were on our way home and this was half way home. We stopped and the guy was rude and seemed to not want to be working there. First of all we limit our young children to the cartoons they can watch and Family Guy was playing on the background super loud. Couldn’t hear anything else but that. We had a coupon that was a day expired and the guy said I can’t do anything about it it’s expired. Then I asked what drinks he had and he said we are short don’t have much. I asked can you sell me the ones that we do like in the display he said no that’s a display. Okay I see you have coffee can I buy some coffee? He said we don’t sell coffee that is for employees only. I could go on and on best advise go to another Pizza Hut if you have to stop in Wichita Falls for any reason.
Parking: Probably had plenty of parking because they are rude and people go to other places.
Extremely rude staff. I called to check up on an order that I didn’t receive after it was 20 minutes late. Was told any minute now. Then I called back after it was 40 minutes late and the lady who picked up actually yelled at me because the driver was taking 4 deliveries so I needed to be patient. And I could hear a man yelling in the background “tell her she needs to wait I already told her”
When the pizza finally did arrive it was cold.
Staff are jerks and treat customers like a commodity. You just lost one.
Atmosphere: 1
Food: 3
Service: 1
I stood in there for nearly 10 minutes and didn’t see a single employee. Yelled for help and even looked into the kitchen and didn’t see anybody. I’ve never seen this before.
Atmosphere: 1
Food: 1
Service: 1
The pizza was delicious. Recent years we saw higher prices and lower quality. Not this pie. It was chock full of delicious meats and cheese.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Boneless Wings, Meat Lover's Pizza
They messed up the order by putting stuffed crust in my pizza and did not charge me which I thought was very sweet thank you we love you pizza hut
Atmosphere: 5
Food: 5
Service: 5
Ordered a pizza at 7:56. At 9:20 still no pizza. I call the restaurant only to find out that the pizza was still there and had not been delivered. The only thing they could tell me is that they don’t know why it wasn’t delivered. The driver was there and everything. They offered to remake the pizza but it would have to be on thin crust because they were now out of hand tossed crust. So not only do i have to wait an extra 20-30 mins for them to remake the pizzas i now don’t even get what i paid for. Told them to just bring me the pizzas. I would reheat them myself. Smh.
Service: 1
I hadn't ordered Pizza Hut in a while (Dominos and Papa Johns in this area had always been really good in delivery, price and quality). Gave them a shot again...When my food arrived my wings only had 4 out of the 8 it was supposed to have, I called the store to ask about it. The person on the phone didn't seem to care and said they could do a store credit, I told them I don't use a Pizza Hut account and this was my first time using them in a few years, I asked about getting it refunded to my card I used and he said they don't do that (which seems impossible). He said "i guess we can re fire it if you want" and I said yes. (The entire phone call seemed like I was annoying them for even asking to get what I paid for). I then waited 35 minutes and called again (mind you the initial delivery with everything I had ordered prior took about 20 minutes and now we were just waiting for 8 wings)... Same person on the phone and just said "should be heading your way" and that was it.The delivery driver was very friendly and apologetic compared to the person on the phone.The new wings were fresh, but by the time we got to eat anything everything else was cold. Guess it's sticking with Papa Johns and Dominos again.
Atmosphere: 1
Food: 2
Service: 1
The last two times, including tonight that I ordered it was a waste. The first time we had the Alfredo sauce and it was separated and chunky on the pizza tonight was the second time in a long time that I ordered, and there was barely any sauce on the pizza. I never had any problem before the last 2 orders. We love Pizza Hut at other places, but I can no longer order from there. I have to cook dinner right now another pizza in the trash.
My Buffalo chicken pizza didn't have and Buffalo sauce. Pretty important part of the pizza I
Atmosphere: 3
Food: 2
Service: 3
Pizza Hut is really working hard to be our #1 go-to for pizza again. Great service, excellent pizza,very fair price!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Pizza, Sausage Pizza
Restaurantji Recommends
While I had a frustrating time placing my order on the website, the staff at the store more than made up for it. They were quick to greet me, had my order ready, and were friendly. I was treated like a regular, even though I'm not. Thanks for the amazing service!
Atmosphere: 4
Food: 5
Service: 5
The Pizza Hut on Sheppard access road is nasty it used to be good today the delivered me a nasty pizza was cold.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Supreme Pizza
Cooked Great!!! On time delivery...nice driver!!! :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Breaded Boneless Wings
The food for Pizza Hut is for the most part good. This is one of the only foods my kids will eat so we were on our way home and this was half way home. We stopped and the guy was rude and seemed to not want to be working there. First of all we limit our young children to the cartoons they can watch and Family Guy was playing on the background super loud. Couldn’t hear anything else but that. We had a coupon that was a day expired and the guy said I can’t do anything about it it’s expired. Then I asked what drinks he had and he said we are short don’t have much. I asked can you sell me the ones that we do like in the display he said no that’s a display. Okay I see you have coffee can I buy some coffee? He said we don’t sell coffee that is for employees only. I could go on and on best advise go to another Pizza Hut if you have to stop in Wichita Falls for any reason.
Parking: Probably had plenty of parking because they are rude and people go to other places.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Pepperoni Lovers Pizza, Meat Lovers Pizza, Cheese Sticks
Vegetarian options: Added to pizza
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
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