This location š went far and beyond to make my experience go from frustrating to resolved. They made it right and retrained the employees to have even more exceptional customer service. In the food industry, it is about the opportunity to improve and grow. Thank you giving me faith in your business.
Nick Gruendell
Worst customer service ever! Literally go here all the time and this place is straight chaos. They have absolutely no idea who came in first and they constantly serve people who are rude and push their way to the front and get helped before courteous people who were patiently are waiting for some help. You will get looked at 5 times and they will just go up to someone else and help them. I left without even buying anything because they literally wouldnāt help me, 4 people got there after me and they helped them first! I go into this place all the time and I am one of the only people that gives them tips on top of the stuff I buy almost every time! There was a couple all over each other being very uncomfortable, their backs were turned to the counter right next to me and the staff came up helped them first I literally couldnāt believe it. So disappointed never going back.
Hurcor
We are frequent customers at the bountiful BR, in store service is usually awesome. We are loving the beach day flavor. So for my sonās birthday we ordered a custom polar pizza with beach day ice cream. Well it definitely does not look as advertised. Initially ordered with marshmallow drizzle, which looked like a mess. So I called and asked for it to be remade without the drizzle. The manager was nice and had no problem remaking it. But somehow the new one looks worse. Do not recommend the polar pizza. Not worth the price! Very disappointed in this order.
Aaron Stitt
I got my daughter a waffle cup bowl, and it was a scam! There is barely any ice cream!! This place was horrible. Donāt ever get it.
ADB
Do not get the Mangonata smoothie. It's spicy and gross.
Went back and tried to get a refund. They were really bad about it.
Joanne Reding
From out of town - my brother brought me here for a treat yesterday. Service was decent but the sugar cone was stale and the 2 scoops of ice cream was gooey old.
Terry Kagure
Yummy ice cream
Irene Flores
Excellent service šš½ and very friendly staff, I recommend the very delicious ice creams š š¦ā„ļø
muhammad rana
I pulled up at 9:58 and open sign was on. They locked the doors and turned the sign off before 10:00. The other person in the store was dancing when they turned open sign off looking at us. What a shame. I knocked at the door multiple times and the girl opened the door and said we canāt serve.
Service: 1
Amanda Keating
Havenāt been to one of these in a long time! Everything was fine, just since it has been so long, I hadnāt realized how much prices have gone up! Inflation is real! $6 and some change for two scoops š
So you can see the picture. There is no ice cream in the bottom of my cone. Is that just a trick to make more money? Never going back.
Atmosphere: 4
Food: 3
Service: 4
Rysa Ly
The three young girls that were working in there were so rude. We came to get ice cream and while I understand it is busy in there, we received so much attitude. We were polite and kind yet were met with eye rolls and sighs. If you canāt be nice to customers, donāt work in customer service.
This location š went far and beyond to make my experience go from frustrating to resolved.
They made it right and retrained the employees to have even more exceptional customer service.
In the food industry, it is about the opportunity to improve and grow.
Thank you giving me faith in your business.
Worst customer service ever! Literally go here all the time and this place is straight chaos. They have absolutely no idea who came in first and they constantly serve people who are rude and push their way to the front and get helped before courteous people who were patiently are waiting for some help. You will get looked at 5 times and they will just go up to someone else and help them. I left without even buying anything because they literally wouldnāt help me, 4 people got there after me and they helped them first! I go into this place all the time and I am one of the only people that gives them tips on top of the stuff I buy almost every time! There was a couple all over each other being very uncomfortable, their backs were turned to the counter right next to me and the staff came up helped them first I literally couldnāt believe it. So disappointed never going back.
We are frequent customers at the bountiful BR, in store service is usually awesome. We are loving the beach day flavor. So for my sonās birthday we ordered a custom polar pizza with beach day ice cream. Well it definitely does not look as advertised. Initially ordered with marshmallow drizzle, which looked like a mess. So I called and asked for it to be remade without the drizzle. The manager was nice and had no problem remaking it. But somehow the new one looks worse. Do not recommend the polar pizza. Not worth the price! Very disappointed in this order.
I got my daughter a waffle cup bowl, and it was a scam! There is barely any ice cream!! This place was horrible. Donāt ever get it.
Do not get the Mangonata smoothie. It's spicy and gross.
Went back and tried to get a refund. They were really bad about it.
From out of town - my brother brought me here for a treat yesterday. Service was decent but the sugar cone was stale and the 2 scoops of ice cream was gooey old.
Yummy ice cream
Excellent service šš½ and very friendly staff, I recommend the very delicious ice creams š š¦ā„ļø
I pulled up at 9:58 and open sign was on. They locked the doors and turned the sign off before 10:00. The other person in the store was dancing when they turned open sign off looking at us. What a shame. I knocked at the door multiple times and the girl opened the door and said we canāt serve.
Service: 1
Havenāt been to one of these in a long time! Everything was fine, just since it has been so long, I hadnāt realized how much prices have gone up! Inflation is real! $6 and some change for two scoops š
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Fast service, pleasant employees.
Atmosphere: 5
Food: 5
Service: 5
scoops are getting smaller but still yummy
Atmosphere: 4
Food: 4
Service: 4
So you can see the picture. There is no ice cream in the bottom of my cone. Is that just a trick to make more money? Never going back.
Atmosphere: 4
Food: 3
Service: 4
The three young girls that were working in there were so rude. We came to get ice cream and while I understand it is busy in there, we received so much attitude. We were polite and kind yet were met with eye rolls and sighs. If you canāt be nice to customers, donāt work in customer service.
Atmosphere: 1
Food: 5
Service: 1
Great place for an ice cream cake.
Atmosphere: 5
Food: 5
Service: 5
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