I usually like to give myself some time before writing a review, but I’m sitting in the parking lot of Mandrin right now, feeling disappointed by how this situation was handled and needing to share the experience.
We ordered four dishes to-go, one of which was the Chicken Soong Imperial Wraps. When we got home and began eating, we were genuinely enjoying the meal—it was excellent, up to a point. However, about a quarter of the way through, we discovered a bug in the dish. After that, we couldn’t continue eating.
I brought the entire order back to the restaurant, hoping for a full refund and to give them a chance to make things right. They offered to remake the affected dish, which I declined—we were too put off to eat. I asked for a refund for the full order, but they would only refund the single dish where the bug was found. I clarified and was told that was all they were willing to do.
I’m not a confrontational person, so I left without arguing further. But I’m frustrated. The rest of our food—touched by this experience—will unfortunately go to waste. I don’t feel this was handled fairly, and I hope Mandrin chooses to follow up and make this right.
Rick Redd Comedy
It was a good experience. Called 10 minutes ahead and was seated immediately upon arrival. Quality food. Great presentation. Many items other restaurants include were an additional cost. Wasn’t expecting to pay extra for white rice/ham fried rice. $75 for 2 with tip.
Tawnie Johnson
The restaurant we consider to be the absolute best restaurant we have ever been too. We especially enjoy the lemon chicken, but everything is spectacular! I say “we” as everyone in our immediate and extended family has expressed the same sentiment! We wish this restaurant was a chain as we no longer live in the area.
Julie Avery
Super impressed with the wait time for our reservation. We checked in and were immediately seated (because all of our party was present). The restaurant is PACKED tight but it was a fun vibe and well managed. The waiting area was a mess, so be prepared for that.
More importantly, the food was delicious and what we loved the most was dressing on the Asian salad, the walnut shrimp, and the fried rice! Next time we’re trying the ice cream, that looked good!!
Jerry Duckworth
Excellent in every way.
真善美C
Love this place. No wonder there is always a waiting
Keith Allred
The food was fantastic, Jayla was a wonderful waitress.
Ed
We love this place, it's just a long drive from South Jordan but well worth it!
Susan T. Mitchell
Always the best! Yum!! 😋 😍
Chris Brown
Last time for me. The online ordering leaves something out half the time. The to go order supposed to be ready at 6:30 not ready until 6:50. Then I get snippy at the front desk girl who has no fault in it. Learned my lesson I’m out
I celebrated my birthday tonight with a large group. We were seated promptly. Our food was delicious and was served in a timely manner. The service was fantastic. It was overall a pleasant evening.
Liz Orton
The food was outstanding, and the service was great! We loved the honey walnut shrimp, Singapore noodles, and lemon cheesecake. This is a go-to restaurant for my family.
thane atwood
Ordered 3 dishes we have enjoyed many times and were very disappointed with all 3. Not up to par.
Kate Bastian
We love this place! We are very picky about our Chinese Food and have been eating here for decades.
I usually like to give myself some time before writing a review, but I’m sitting in the parking lot of Mandrin right now, feeling disappointed by how this situation was handled and needing to share the experience.
We ordered four dishes to-go, one of which was the Chicken Soong Imperial Wraps. When we got home and began eating, we were genuinely enjoying the meal—it was excellent, up to a point. However, about a quarter of the way through, we discovered a bug in the dish. After that, we couldn’t continue eating.
I brought the entire order back to the restaurant, hoping for a full refund and to give them a chance to make things right. They offered to remake the affected dish, which I declined—we were too put off to eat. I asked for a refund for the full order, but they would only refund the single dish where the bug was found. I clarified and was told that was all they were willing to do.
I’m not a confrontational person, so I left without arguing further. But I’m frustrated. The rest of our food—touched by this experience—will unfortunately go to waste. I don’t feel this was handled fairly, and I hope Mandrin chooses to follow up and make this right.
It was a good experience. Called 10 minutes ahead and was seated immediately upon arrival. Quality food. Great presentation. Many items other restaurants include were an additional cost. Wasn’t expecting to pay extra for white rice/ham fried rice. $75 for 2 with tip.
The restaurant we consider to be the absolute best restaurant we have ever been too. We especially enjoy the lemon chicken, but everything is spectacular! I say “we” as everyone in our immediate and extended family has expressed the same sentiment! We wish this restaurant was a chain as we no longer live in the area.
Super impressed with the wait time for our reservation. We checked in and were immediately seated (because all of our party was present). The restaurant is PACKED tight but it was a fun vibe and well managed. The waiting area was a mess, so be prepared for that.
More importantly, the food was delicious and what we loved the most was dressing on the Asian salad, the walnut shrimp, and the fried rice! Next time we’re trying the ice cream, that looked good!!
Excellent in every way.
Love this place. No wonder there is always a waiting
The food was fantastic, Jayla was a wonderful waitress.
We love this place, it's just a long drive from South Jordan but well worth it!
Always the best! Yum!! 😋 😍
Last time for me. The online ordering leaves something out half the time. The to go order supposed to be ready at 6:30 not ready until 6:50. Then I get snippy at the front desk girl who has no fault in it. Learned my lesson I’m out
Restaurantji Recommends
I celebrated my birthday tonight with a large group. We were seated promptly. Our food was delicious and was served in a timely manner. The service was fantastic. It was overall a pleasant evening.
The food was outstanding, and the service was great! We loved the honey walnut shrimp, Singapore noodles, and lemon cheesecake. This is a go-to restaurant for my family.
Ordered 3 dishes we have enjoyed many times and were very disappointed with all 3. Not up to par.
We love this place! We are very picky about our Chinese Food and have been eating here for decades.
Very clean, but so noisy
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