Papa Murphy's | Take 'N' Bake Pizza
91 W 500 S, Bountiful
(801) 294-7272
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91 W 500 S, Bountiful
(801) 294-7272
Mixed review. I have always enjoyed the service and quality of the food until the other night. We decided to once again order the $8.99 summer special. We always get a veggie on thin crust swapping out the creamy garlic sauce for a traditional red sauce. Friday night we called in our order, but the gal we were talking to refused to swap the sauce. She said it was not allowed. We have purchased this special many times swapping the sauce. Never an issue until Friday night. I asked her if she would prefer to lose a sale or swap the sauce. She said lose a sale. So we took our business elsewhere. Franchises need to remember that customer service is crucial for longevity. I was very disappointed, but I would prefer to drive further for good customer service. So disappointed with Bountiful Papa Murphys.
So an update, Papa Murphy's provided a link below for me to reach out. I used the link and provided feedback and.......crickets. I have not heard a thing. Looks like they are trying to manage perceptions that they care. But it appears they don't.
Atmosphere: 3
Food: 5
Service: 1
Always the best pizza when I want it fresh baked at home. The staff is always fast,helpful,and good.
Atmosphere: 5
Food: 5
Service: 5
My order is always correct and done on time. I drive to this location over the location closest to my home because of how well they do their job!
Atmosphere: 5
Food: 5
Service: 5
Papa Murphy’s sounded good and it was so tasty!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bacon Artichoke
amazing gluten free pizza crust, and a great price. we need to come here more often!!
Atmosphere: 5
Food: 5
Service: 5
The service at the Bountiful store is always kind, prompt, and correct. I really appreciate their customer service and efficiency.
Atmosphere: 5
Food: 5
Service: 5
Speedy and polite
Atmosphere: 5
Food: 5
Service: 5
EXCELLENT place to get GREAT pizza ! ! !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Salad
Always fast & friendly service!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cowboy, BBQ Chicken, Murphy's Combo Pizza, Fresh Pizzas, Cheesy Pepperoni Pizza, Papa's All Meat Pizza
Tasty pizza! Order ready for pickup early!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Went in 5/13/25 purchased 3 large pizzas, 2 cookie doughs and a chicken ceaser salad. Cookie dough and salad dressing were expired! Called about dough and didn't know until later, when we ate the salad, that dressing was expired!! Check your items before you leave
Atmosphere: 3
Food: 2
Service: 3
Food was good I think only because there is a process that has to be followed. Lets get into the service and atmosphere. This is more or less for Tabitha the manager who was not there but needs to remedy. We my wife, son and myself came in with maybe 5 or 10 minutes to close. The atmosphere instantly changed to uninvited. We ordered from the assistant manager (whom this is about) and the tone was unwelcoming. Once we ordered we sat and just the body language he was showing was uninviting and not comfortable, I thought I'd go start a conversation with him and did. Asked a question and received an answer that let me know he was not interested in talking. I couldn't believe it but then again wasn't surprised based off the atmosphere. Once I received my pies I had to turn around and asked if a manager was there, he said he was the assistant manager and I asked for the managers name and he said Tabitha. With all that being said, I am in the customer service business and my place closes at 9pm. I was taught and still teach my folks that we close at 9pm however if someone comes in at 8:30, 8:46, even 8:59 we are to be 100% professional and if it takes us past close to help then that's what we do. I get that it's closing time but when their is a customer on the floor they are priority #1. This might have been an incident of not being trained properly (Tabitha that is your job to train these folks) and he should know this. Anyway let's treat folks nice. I like this place and hopefully when I go back it will be a much better atmosphere and the young man will be in a better mood.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Chicken Bacon Artichoke
The pizza is always fresh and very tasty, and the service is great!
Atmosphere: 5
Food: 5
Service: 5
We love Papa Murphy 🍕 so much that we get it weekly!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hawaiian, Papa's Murphys Favorite, Vegetarian Pizza
as expected
Parking: Part of grocery store lot
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Papa's Murphys Favorite, Dairy-Free Cheese Mini Murph Pepperoni, Vegetarian Pizza, Dairy-Free Cheese Hawaiian
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