Very pleasant front desk staff. Was hoping to get a room upgrade with my Expedia VIP status but upgrade wasn't available. Would have liked a food/beverage credit. Room and restaurant were excellent
Elisa Fontanesi
A great place to stay, just a little hard to reach at night
Cecilia Federman
I had a great stay, comfortable bed, great showers nice pool and jacuzzi and the location is great, close to the lifts. Room was super clean and so was the Hotel.
BRYAN OWENS
Horrible Management!!!
Lilla Vanilla
Absolutely gorgeous place, lovely interior design, big and comfortable rooms. Just one detail we didn't like - bathroom door wasn't locking. Shower door wasn't sealed well, so hard to shower without making a lake on the floor.
But very nice restaurant- amazing service, delicious drinks, good breakfast. Definitely would come again
Steven Discoe
I've enjoyed my visits to Brian head lodge, the staff & restaurant, bar are 1st rate and my expectations were exceeded by the friendly and helpful people I've encountered on my journeys to Brian head lodge & resort. Location is optimum, around the corner from both ski lodges, Navajo & Giant steps!!! And the convenience of a FREE local shuttle makes it hassle free. That's why I enjoy staying there,probably why I'm going to purchase a power pass for the 25/26 season.
Lorena Beltran
My stay at this hotel was honestly more stressful than I would have liked it to be. Upon check in our room had dog hair all over the couches and tables. So I had requested daily housekeeping to my room at 5pm day of check in (as you must request it before 10pm day prior to receive service) they informed me it would be taken care of. Also upon arrival the A/C unit in our room was making a very loud crunching noise so there was no way we could even use it. I also asked for this to be fixed same day of check in I was informed it would be taken care of. I was perfectly happy with this response and woke up the next day and left thinking everything would be taken care of. Surprise when we arrived nothing was done I called down and asked if my suite would be serviced as requested the day before they said no because it was already 5pm the housekeeping staff had gone home already but they will do it tomorrow. The A/C was still broken and the staff had also gone home apparently. Next morning left and came back again…no service and broken A/C. Called they told me to just come down and get more towels and to try again tomorrow. The next morning i didn’t trust that my room would be cleaned so I called again in the morning to make sure. I was informed that they would send someone up to ask me what I wanted. Huh??? I want housekeeping to service my room???? They agreed to just set me up for a full service. We leave again for the day and come back to see if our room was serviced and all they did was make the bed and replace towels which was fine however the same dog hair was still on our table and couches and all the trash was still there. I just kinda left it alone as I was on a vacation and didn’t want to worry about it. I called down to the desk and asked if I can have a late check out and the nice girl at the desk honored me with a 12pm late check out. Which honestly, she’s an angel. Awesome, before bed we checked with the desk once more to make sure we had the late check out which they confirmed. At check out surprise again they called at 11am while (I’m in the shower by the way) telling us we needed to leave. We informed them we were given a 12pm late check out and all they said was thank you for letting me know. Great. 15mins later knock on the door luckily my husband had gotten dressed first so he answered and guess who it finally is THE MAINTENANCE MAN WE HAVE BEEN WAITING 4 DAYS FOR!!!!! Although my husband was ecstatic to see him lol he had informed us he was told we had already departed the room by the front desk. He apologized and my husband informed him it wasn’t his fault at all and that we are leaving at 12pm. He left and after that we decided this hotel just isn’t for us or anyone else we know. We decided to just pack up as quickly as possible and get the heck out of there! Once we came down to drop our keys exactly at 12pm mind you, they saw us coming and made a comment asking if we were the room with the 12pm late check out I replied yes and they immediately said great because we’ve been calling you because it’s time. Great. Turns out they didn’t want us here as much as we didn’t want to be here. Thank you to everyone who assisted us although we left annoyed the staff still tried their best at being friendly and had this been a business trip or a trip were I wasn’t supposed to relax and focus on enjoying myself my stay would have been great.
Andy Menjivar
Staff were friendly but felt they didn't communicate with each other or something. We've called for housekeeping and late check out and maintenance on AC in room and felt I was just talking to deaf ears. We have to ask 3 times for our room to be cleaned and maintenance never came, upon checkout morning (even tho we confirmed multiple times we got a late check out at noon) they called us to essentially leave the room at 11am. They even sent a housekeeper to our room at 11:15 to clean it cause he was told we checked out (when they called at 11am we told them we still have another hour)...
I used to work in the hotel business... do they not have like a note feature minimum in their system for late checkouts, etc. For communication for guests and reservations. Idk but overall a very okay experience. Not the worst but def not near the best.
James M
Really nice atmosphere at the bar with cool firepits on the patio, food was good and waiter was attentive to the family's requests
We really enjoyed our stay! Loved the location and staff was very friendly. We just weren’t a fan of the mattresses, they were very uncomfortable and lumpy.
Courtney B
Beautiful lodge with attentive, friendly staff! Several cozy places to hang out with a cup of coffee or hot tea in front of a fire. Enjoyed the outdoor hot tub and the convenience of the buffet breakfast. The room was beautiful and spacious with comfy beds. They had a wonderful special that included free ski lift tickets with a stay at the lodge! We would love to stay here again!
Jenny Widjaja
Very convenient location from Brian Head resort and the decor reminded me of Great Wolf Lodge. I forgot to mention, one star deduction is because the lights in the bathroom has a sensor and it could turn off within 5 minutes, so we're showering in the dark if we forgot to shake the curtains. Otherwise, this hotel was pretty good with the shuttle to the Navajo and Great Steps resort, plus there's an indoor heated pool and outdoor hot tub. Also free parking!!!
PAULYNN HANIEF
We had an amazing stay at the lodge and would be back for another spring season getaway. The staff were friendly and helpful. I like that there is hot beverage available at the lobby 24 hours. It's family friend, kid friendly hotel. The pool, jacuzzi, and arcade kept my child entertained. Budget - book ahead and you get ski lift passes free with your stay. Great deal for family wanting to get a ski getaway.
Marie Minge-Poelmans
The staff was friendly and accommodating. I was able to exchange out my ski pass for another day! Thank you BHL..will definitely return.
Peaceful, beautiful, and pet friendly.
Very pleasant front desk staff. Was hoping to get a room upgrade with my Expedia VIP status but upgrade wasn't available. Would have liked a food/beverage credit. Room and restaurant were excellent
A great place to stay, just a little hard to reach at night
I had a great stay, comfortable bed, great showers nice pool and jacuzzi and the location is great, close to the lifts.
Room was super clean and so was the Hotel.
Horrible Management!!!
Absolutely gorgeous place, lovely interior design, big and comfortable rooms.
Just one detail we didn't like - bathroom door wasn't locking. Shower door wasn't sealed well, so hard to shower without making a lake on the floor.
But very nice restaurant- amazing service, delicious drinks, good breakfast. Definitely would come again
I've enjoyed my visits to Brian head lodge, the staff & restaurant, bar are 1st rate and my expectations were exceeded by the friendly and helpful people I've encountered on my journeys to Brian head lodge & resort. Location is optimum, around the corner from both ski lodges, Navajo & Giant steps!!! And the convenience of a FREE local shuttle makes it hassle free. That's why I enjoy staying there,probably why I'm going to purchase a power pass for the 25/26 season.
My stay at this hotel was honestly more stressful than I would have liked it to be. Upon check in our room had dog hair all over the couches and tables. So I had requested daily housekeeping to my room at 5pm day of check in (as you must request it before 10pm day prior to receive service) they informed me it would be taken care of. Also upon arrival the A/C unit in our room was making a very loud crunching noise so there was no way we could even use it. I also asked for this to be fixed same day of check in I was informed it would be taken care of. I was perfectly happy with this response and woke up the next day and left thinking everything would be taken care of. Surprise when we arrived nothing was done I called down and asked if my suite would be serviced as requested the day before they said no because it was already 5pm the housekeeping staff had gone home already but they will do it tomorrow. The A/C was still broken and the staff had also gone home apparently. Next morning left and came back again…no service and broken A/C. Called they told me to just come down and get more towels and to try again tomorrow.
The next morning i didn’t trust that my room would be cleaned so I called again in the morning to make sure. I was informed that they would send someone up to ask me what I wanted. Huh??? I want housekeeping to service my room???? They agreed to just set me up for a full service. We leave again for the day and come back to see if our room was serviced and all they did was make the bed and replace towels which was fine however the same dog hair was still on our table and couches and all the trash was still there. I just kinda left it alone as I was on a vacation and didn’t want to worry about it. I called down to the desk and asked if I can have a late check out and the nice girl at the desk honored me with a 12pm late check out. Which honestly, she’s an angel. Awesome, before bed we checked with the desk once more to make sure we had the late check out which they confirmed. At check out surprise again they called at 11am while (I’m in the shower by the way) telling us we needed to leave. We informed them we were given a 12pm late check out and all they said was thank you for letting me know. Great. 15mins later knock on the door luckily my husband had gotten dressed first so he answered and guess who it finally is THE MAINTENANCE MAN WE HAVE BEEN WAITING 4 DAYS FOR!!!!! Although my husband was ecstatic to see him lol he had informed us he was told we had already departed the room by the front desk. He apologized and my husband informed him it wasn’t his fault at all and that we are leaving at 12pm. He left and after that we decided this hotel just isn’t for us or anyone else we know. We decided to just pack up as quickly as possible and get the heck out of there! Once we came down to drop our keys exactly at 12pm mind you, they saw us coming and made a comment asking if we were the room with the 12pm late check out I replied yes and they immediately said great because we’ve been calling you because it’s time. Great. Turns out they didn’t want us here as much as we didn’t want to be here. Thank you to everyone who assisted us although we left annoyed the staff still tried their best at being friendly and had this been a business trip or a trip were I wasn’t supposed to relax and focus on enjoying myself my stay would have been great.
Staff were friendly but felt they didn't communicate with each other or something. We've called for housekeeping and late check out and maintenance on AC in room and felt I was just talking to deaf ears. We have to ask 3 times for our room to be cleaned and maintenance never came, upon checkout morning (even tho we confirmed multiple times we got a late check out at noon) they called us to essentially leave the room at 11am. They even sent a housekeeper to our room at 11:15 to clean it cause he was told we checked out (when they called at 11am we told them we still have another hour)...
I used to work in the hotel business... do they not have like a note feature minimum in their system for late checkouts, etc. For communication for guests and reservations. Idk but overall a very okay experience. Not the worst but def not near the best.
Really nice atmosphere at the bar with cool firepits on the patio, food was good and waiter was attentive to the family's requests
Restaurantji Recommends
We really enjoyed our stay! Loved the location and staff was very friendly. We just weren’t a fan of the mattresses, they were very uncomfortable and lumpy.
Beautiful lodge with attentive, friendly staff! Several cozy places to hang out with a cup of coffee or hot tea in front of a fire. Enjoyed the outdoor hot tub and the convenience of the buffet breakfast. The room was beautiful and spacious with comfy beds. They had a wonderful special that included free ski lift tickets with a stay at the lodge! We would love to stay here again!
Very convenient location from Brian Head resort and the decor reminded me of Great Wolf Lodge. I forgot to mention, one star deduction is because the lights in the bathroom has a sensor and it could turn off within 5 minutes, so we're showering in the dark if we forgot to shake the curtains. Otherwise, this hotel was pretty good with the shuttle to the Navajo and Great Steps resort, plus there's an indoor heated pool and outdoor hot tub. Also free parking!!!
We had an amazing stay at the lodge and would be back for another spring season getaway.
The staff were friendly and helpful. I like that there is hot beverage available at the lobby 24 hours.
It's family friend, kid friendly hotel. The pool, jacuzzi, and arcade kept my child entertained.
Budget - book ahead and you get ski lift passes free with your stay. Great deal for family wanting to get a ski getaway.
The staff was friendly and accommodating. I was able to exchange out my ski pass for another day! Thank you BHL..will definitely return.
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