Cafe Rio Mexican Grill

Multiple empty tables that were dirty, food was not right after specific directions. No napkins or forks out for customers, had to help myself and other customers to find napkins and forks. Very disappointing

Extremely rude staff. I asked for a salad the girl made a burrito and then got mad at me when I said I actually ordered a salad. I told her I can’t have the rice and tortilla because I’m diabetic and she yelled at me and said “well I didn’t know!” Which of course she couldn’t know. I apologized for the confusion and asked if she could just give me meat and beans and she continued to be defensive and rude. I decided to leave and didn’t even get food she was so rude. The rest of the staff watched on and said nothing. They allowed the behavior. If you would like to be treated with respect, go somewhere else.

They obviously don’t know how to cook they over cook stuff or undercooked it. There’s no in between under the drink. Station is absolutely filthy. Nothing is cleaned. Disgusting. The owner needs to step down or something.

Food: 1

Tortillas were overcooked and stale to the point of snapping at the edges, most of the available 'fresh mexican food' choices looked left out for long periods of times: somewhat shriveled and discolored limes with bits of other food on them, guac that was grayish brown, overcooked/stale tortilla strips, etc. Had to ask if I could get Fresh limes. Luckily service was quick, depite being the Only customer in the store.

Atmosphere: 1

Food: 1

Service: 2

No forks were given in our drive through purchase. No pico on anything. So frustrating to show up to our destination with no way to eat our food!

They will ALWAYS get your order wrong if it's online. And not even the corn tortillas are gluten free; they contain wheat flour, apparently. Unsafe even for those with gluten sensitivities, and very misleading.

Food: 1

Service: 1

Well this one cafe Rio employee refuses to let me use the rewards I have rightfully earned on my cafe Rio app. I come here very often and find it an amazing place to eat but the employees attitude toward me when I try and redeem the points so I can save some money just makes it hard to want to come. If you are going to the Brigham city cafe Rio be aware that 2 of the girl workers are very strict and intense about not letting you use points to get food even without a legal reason. If we weren’t supposed to use the points the app wouldn’t exist.

Atmosphere: 3

Food: 5

Service: 1

So basically I went in the establishment to order a bowl because I had a 5 dollar off coupon. Once I got to the register this entitled cashier told me that they didn’t accept that anymore. Then once I asked for a water cup she said in this bratty voice that it was one dollar and eight cents I didn’t hear her the first time so I asked again and she raised her voice at me. Then I asked these people sitting next to me why did u pay for that water cup it is very overpriced then they proceed to say it was free. This made me very outraged and furious because she judged me by appearance and for using a five dollar coupon.

Good salads

Atmosphere: 5

Food: 4

Service: 3

Recommended dishes: Sweet Pork Salad

Soup cold. Like it just came out of the fridge

These people cannot get an order right for the life of them

Atmosphere: 1

Food: 1

Service: 1

Lowkey the lady making my bowl had mad attitude but it’s alright 👍🏿 good good as always

Atmosphere: 3

Food: 5

Service: 3

Recommended dishes: Sweet Pork Salad, Pork Burrito

Food is good but drive thru is absolutely awful. Two times in a row I have gone thru the drive thru and they did not put the meat in the burrito. By the time i get home and find out I don’t want to go back. I have already ate half of it because sometimes when people make burritos some things get shifted to one side. Jokes on me can’t shift what’s not there. If it happens once no worries it happens, but multiple times come on figure it out.

Atmosphere: 3

Food: 5

Service: 1

Order was completely wrong on 3 different occasions

Atmosphere: 1

Food: 2

Service: 1

I went in and they had only one choose of protein, and they told me that after they started making the bowl. When it came to toppings they only had lettuce and 2 sauces, again didn’t hear about it till halfway through, we paid for guacamole and we got about a tablespoon, we paid for extra of a lot of stuff and we got either none of it or a small tablespoon amount, the food isn’t bad but the service and the way the staff are trained does nothing for the business.

Atmosphere: 3

Food: 3

Service: 1