Cafe Rio Fresh Modern Mexican

We are Cafe Rio fans. First time at this location and it will be the last. The “salad” had almost no lettuce and the chips were stale. The kiosk ordering gives little opportunity to interact with staff or communicate concerns. I’ll be back at Traverse Mountain, a far superior location.

Atmosphere: 3

Food: 1

Service: 2

Cafe Rio has really fallen off. This location is awful. Drive thru is slow, dining in is slower, I waited 45 minutes and my tres leches was dry, and dense. Steak tacos were good though.

Atmosphere: 1

Food: 2

Service: 1

This location struggles every time I come here! Workers won't answer your questions because they have the self kiosk for ordering so they only focus on making the food. I had 3 workers walk right by the front register without any help!

They also made the tortillas for the tacos half the size! Tables are always dirty and bathrooms are gross! Not worth the hassle coming to this location.

Atmosphere: 1

Food: 2

Service: 1

There’s a reason why they have terrible ratings. Got there a quarter before closing, told me to get out of the drive thru to order in person, once inside they told me what they didn’t have, I ordered accordingly, they took my money, and then proceeded to tell me I hit send after the cut off and sorry they took my money but weren’t gonna fulfill my order. They were already packing up once I peaked in the back. The lady running the show who says her name is Elizabeth made zero effort to tell me it’d be a problem ordering, told me only that they had no steak and then proceeded to tell me it was my problem now and just gave me attitude. Saw me there waste my time and money and was too concerned packing up to leave than to tell me I’d have problems. “Don’t know what to tell you.” Never spending another cent at this declining brand. But I will get my money back and get “Elizabeth” her recognition with corporate. Terrible way to treat customers. Ugly attitude, rolling her eyes at me. And they took my $130 and zero food to show for it. Just got attitude for my troubles. Thank God for In-n-Out.

Atmosphere: 1

Food: 1

Service: 1

This isn’t so much an employee problem I don’t think…although the staff was complaining loudly about how someone called out of work and how busy it was. The Vineyard location is the same story with the inefficiency.The kiosk ordering PLUS a drive through just doesn’t flow guys. I waited 30 minutes for a salad! When at a normal line I can get it in 3! I wasn’t the only one. On top of it all because your staff is scrambling, the quality of the food is terrible. Never ordering from here again even though I live down the road. Shame

Atmosphere: 1

Food: 1

Service: 1

The kiosk ordering is terrible. There are no employees available to help with anything. Orders take way longer than is reasonable. The audacity to ask for a tip is laughable.

Atmosphere: 1

Food: 3

Service: 1

The food taste so weird. Cheese on tortillas looked microwaved and the ranch tasted nothing like it normally does. Drive through guy was not friendly and no one was in front of me and it still took 20 mins to make one salad.

Atmosphere: 1

Food: 1

Service: 1

Usually I love the quesadillas from cafe rio. But recently they started not grilling the quesadillas and now they taste like they were microwaved. Not good .

We love cafe Rio, but I will never go to this one again! The self ordering inside is not my thing and it took 30 minutes to get our food once ordered! Food wasn’t even hot when we finally got it as well…. Cafe Rio gotta do something about this location, this doesn’t work!

Atmosphere: 1

Food: 2

Service: 1

AMAZING!!

Atmosphere: 5

Food: 5

Service: 5

I love cafe rio but EVERY SINGLE TIME I go to this location they mess up something on my order. This time my quesadilla had hardly any cheese in it. The picture is before I added my own. I also asked for all the toppings and they didn’t give me any sour cream or guacamole. The pico they gave me looked old, not fresh at all. I would really love to see something change with management here because the quality control is truly abismal at this location.

Atmosphere: 3

Food: 1

Service: 1

The worst cafe rio i've had!! I got a sweet pork burrito and Tres leches cake. The rice was white and bland no flavor and there was barely any pork in the burrito! Tres leches cake looked like a kid put it together, no strawberries and the cake was dry and spongy couldn't even finish it! Y'all need some real Latino workers in the kitchen that knows the food and how the food should taste because this was unbearable & disappointing!!

Atmosphere: 1

Food: 1

Service: 1

This is the best location to spend full price to not get what you ordered. They are consistent

Some of the workers and people in the restaurant were giving me a really bad look

Atmosphere: 2

Food: 4

Service: 3

We waited for over 20 minutes for our food and we ended up getting a refund and leaving. I prefer ordering with a person and them making the food in front of you instead of ordering on a tablet and just sitting and waiting without any interaction. I will probably avoid the newer layouts to avoid the long waits

Atmosphere: 1

Food: 1

Service: 1