Food on one plate was cold and the 2 others super hot … Waitress was sitting at a big table in front when we needed her . Didn’t come back and check on us till we wanted to leave . The food was real bland . Chicken had no seasoning on both plates we had got it with . Overall wasn’t expecting the food to be bland , and service to suck would have stayed home for what we got . Do not recommend this place at all.
Atmosphere: 1
Food: 1
Service: 1
Amy Tolley
I ordered from door dash. I live in Layton and I thought I was ordering from the Layton restaurant. I found out later it was the Centerville store, not a big deal you'll find out why I mentioned this shortly. The door dash driver delivers my food. I'm dispersing the food to everyone. I find out we're missing 1 order of 2 beef enchiladas. I call the restaurant and tell them that I'm missing the beef enchiladas. I'm telling all this to Ignacio who answered the phone. He checks and they did indeed forget to send that with the dasher, it happens we're all human. I asked if they can please give me credit at the restaurant instead of putting the credit on door dash as I don't use door dash often. Ignacio explains to me that they don't get the money I spent on the food right away. I asked him what can you do to remedy it? He then tells me that they will remake it and deliver it to me. I tell him that I live in Layton and ask will you really drive all the way to Layton and bring it to me? He responded with yes it's not a problem and we would like to fix our mistake. I told him thank you so much it's greatly appreciated. I gave him my address and phone number so he can call me when he gets here. I told him thank you for going above and beyond. This is very good customer service. He drove his vehicle all those miles and used his own gas just to remedy their mistake tonight when in reality he could have told me ithas to credit back on door dash if I want it remedied now or I have to wait until they get the money from door dash. It's nice to know there's still good people in the world. Ignacio showed what customer service is really about and he went way above and beyond. He deserves a raise. Thank you so much La Puente I really appreciate it!
Food: 5
Service: 5
James Elmer
DoorDashed a taco salad and asked for guacamole on the side so my wife can have it with her chips because I don't like guac. They put the guac in a side container but no lid so the guac got all over everything. Details do matter, peeps.
Atmosphere: 5
Food: 4
Service: 3
Brandon Gomez
Terrible service. Kid at the front just stayed on his phone while the take out order was ready.
Atmosphere: 1
Food: 3
Service: 1
Tyler Mitchell
This place is excellent amazing food amazing service amazing people
Atmosphere: 5
Food: 5
Service: 5
Roxie Jones
La Puente is good Mexican food at a reasonable price.
Atmosphere: 4
Food: 5
Service: 5
Austin Summers
Food was good however my bill was a lot higher than expected 84 for my self wife and my child usually it's closer to 45 for Mexican food
Atmosphere: 5
Food: 4
Service: 4
Maris Turpin
I’m extremely particular about my food not touching, and I wish it wasn’t something I had to stress about, but it matters to me. When I politely asked for two different foods to be separated onto two different plates, the server actually said, “Can we just do it on one plate?” I even tried to be nice and explain I didn’t want to seem picky but that I needed it that way, and she still gave me attitude, saying it was “more running.”
When the food finally came, she practically tossed the plates onto the table. It was rude and completely unnecessary.
So if you have any form of OCD or you need your food a certain way, don’t come here, they won’t respect it. This restaurant needs to learn how to treat people’s preferences with basic respect.
Atmosphere: 1
Food: 1
Service: 1
Brandon Griffiths
I love la puente! We have been going there for years and it’s always been great, they always give me extra salsa and it never disappoints!
Service was really great but the food was so so. I've had better from them before. But the tortillas were really crispy that I had in the tacos. It is very clearly a family-run restaurant and I appreciate that however having the kids running around not well behaved is an issue to me
Atmosphere: 3
Food: 3
Service: 5
Jaycie Smith
The food wasn't very good and we were missing silverware and menus despite a reservation. I was disappointed
Atmosphere: 3
Food: 3
Service: 3
Lawrence Jensen
Terrible service. The staff always gave me attitude.
Atmosphere: 1
Food: 1
Service: 1
Travis Clark
I used to eat here at least once a week, my favorite is the smothered burrito w/rice and beans. Then I noticed that the dish I regularly eat often, does not taste the same! I chalked it up to a one time thing... went back the next week and it was worse. I asked the nice server who always helps me when I go there, did you get a new cook? No, She said. Did you change the way it's made? Different ingredients maybe? No, she said. It's definitely not the same i told her It's been almost six months and I went back because I just had to know if it was just a fluke or maybe it was me... no, it is definitely different and not good anymore. So sad to not have this old favorite of mine, but they've lost this customer for life. No bueno.
Food on one plate was cold and the 2 others super hot …
Waitress was sitting at a big table in front when we needed her . Didn’t come back and check on us till we wanted to leave . The food was real bland . Chicken had no seasoning on both plates we had got it with . Overall wasn’t expecting the food to be bland , and service to suck would have stayed home for what we got . Do not recommend this place at all.
Atmosphere: 1
Food: 1
Service: 1
I ordered from door dash. I live in Layton and I thought I was ordering from the Layton restaurant. I found out later it was the Centerville store, not a big deal you'll find out why I mentioned this shortly. The door dash driver delivers my food. I'm dispersing the food to everyone. I find out we're missing 1 order of 2 beef enchiladas. I call the restaurant and tell them that I'm missing the beef enchiladas. I'm telling all this to Ignacio who answered the phone. He checks and they did indeed forget to send that with the dasher, it happens we're all human. I asked if they can please give me credit at the restaurant instead of putting the credit on door dash as I don't use door dash often. Ignacio explains to me that they don't get the money I spent on the food right away. I asked him what can you do to remedy it? He then tells me that they will remake it and deliver it to me. I tell him that I live in Layton and ask will you really drive all the way to Layton and bring it to me? He responded with yes it's not a problem and we would like to fix our mistake. I told him thank you so much it's greatly appreciated. I gave him my address and phone number so he can call me when he gets here. I told him thank you for going above and beyond. This is very good customer service. He drove his vehicle all those miles and used his own gas just to remedy their mistake tonight when in reality he could have told me ithas to credit back on door dash if I want it remedied now or I have to wait until they get the money from door dash. It's nice to know there's still good people in the world. Ignacio showed what customer service is really about and he went way above and beyond. He deserves a raise. Thank you so much La Puente I really appreciate it!
Food: 5
Service: 5
DoorDashed a taco salad and asked for guacamole on the side so my wife can have it with her chips because I don't like guac. They put the guac in a side container but no lid so the guac got all over everything. Details do matter, peeps.
Atmosphere: 5
Food: 4
Service: 3
Terrible service. Kid at the front just stayed on his phone while the take out order was ready.
Atmosphere: 1
Food: 3
Service: 1
This place is excellent amazing food amazing service amazing people
Atmosphere: 5
Food: 5
Service: 5
La Puente is good Mexican food at a reasonable price.
Atmosphere: 4
Food: 5
Service: 5
Food was good however my bill was a lot higher than expected 84 for my self wife and my child usually it's closer to 45 for Mexican food
Atmosphere: 5
Food: 4
Service: 4
I’m extremely particular about my food not touching, and I wish it wasn’t something I had to stress about, but it matters to me. When I politely asked for two different foods to be separated onto two different plates, the server actually said, “Can we just do it on one plate?” I even tried to be nice and explain I didn’t want to seem picky but that I needed it that way, and she still gave me attitude, saying it was “more running.”
When the food finally came, she practically tossed the plates onto the table. It was rude and completely unnecessary.
So if you have any form of OCD or you need your food a certain way, don’t come here, they won’t respect it. This restaurant needs to learn how to treat people’s preferences with basic respect.
Atmosphere: 1
Food: 1
Service: 1
I love la puente! We have been going there for years and it’s always been great, they always give me extra salsa and it never disappoints!
love these guys
Restaurantji Recommends
Service was really great but the food was so so. I've had better from them before. But the tortillas were really crispy that I had in the tacos. It is very clearly a family-run restaurant and I appreciate that however having the kids running around not well behaved is an issue to me
Atmosphere: 3
Food: 3
Service: 5
The food wasn't very good and we were missing silverware and menus despite a reservation. I was disappointed
Atmosphere: 3
Food: 3
Service: 3
Terrible service. The staff always gave me attitude.
Atmosphere: 1
Food: 1
Service: 1
I used to eat here at least once a week, my favorite is the smothered burrito w/rice and beans. Then I noticed that the dish I regularly eat often, does not taste the same! I chalked it up to a one time thing... went back the next week and it was worse. I asked the nice server who always helps me when I go there, did you get a new cook? No, She said. Did you change the way it's made? Different ingredients maybe? No, she said. It's definitely not the same i told her
It's been almost six months and I went back because I just had to know if it was just a fluke or maybe it was me... no, it is definitely different and not good anymore. So sad to not have this old favorite of mine, but they've lost this customer for life. No bueno.
Atmosphere: 2
Food: 3
Service: 4
Great food, friendly service
Atmosphere: 4
Food: 5
Service: 5
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