I will never order from this place again as they totally messed up our lunch order that we placed for a very important meeting. No telling what it cost us. I highly recommend going anywhere else.
Atmosphere: 1
Food: 1
Service: 1
SHAWN WOODS
The food was as it should be. They gave me a half salad instead of a full. I mentioned it and they simply added more lettuce. Also, it’s very expensive. I paid around $25 for soup and salad. Dining room had a lot of dirty dishes on empty tables. Workers were polite.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Salads
Alexis Jeppesen
We usually love Zupas, but we had a terrible experience at this location. I placed an order on the app and arrived at the time they said to pick up. I had to wait an additional 10+ minutes for my order. The tracking link was inaccurate; my order was still not ready even when the app said it was. We were late to our next plans because of the delay. Food was fine, but we miss the pulled pork salad and sandwiches.
Atmosphere: 3
Food: 3
Service: 1
Caleb Mecham
Have enjoyed this location a lot but don’t place an online order, it took at least 25 minutes to get helped, all the while I could see my order sitting on a shelf behind the cashier. They were busy, but I watched people go through the line that had gotten there after me. I thought I would just go wait in line and tell them I have an online order, they just told me to continue waiting where I had been for almost 30 minutes. I got my food shortly after but, pretty frustrating though.
Andy Avila
Super rude. Me and my fiance went to get the Dubai chocolate strawberry cup, and we were treated very rudely/poorly, they never asked us if we would like or not like any toppings on it, we were standing there for at least 7 to 8 mins without no help while all the employees weren't even busy at all, it just seemed like no one wanted to assist us in any order/manner. I don't know if this has to do anything with us being brown or something. But I find it very disrespectful that me and my fiance got treated that way while everyone else that came after us got treated the way a customer supposed be treated. This was on Tuesday Mar 18 at 5/6 pm. Just wanna make sure no one else gets treated that way, especially if there from a different country/culture/race. Very RUDE, NEVER going there Again. Hopefully other locations aren't as rude as this especially if they aren't "White" because it really felt like a racial thing. Plus they didn't even put all ingredientes that supposed to come with the cup, we literally just got the chocolate and pistachio syrup NOTHING ELSE Never asked us if this was the way we wanted it or nothing. very poor customer service. Felt very disrespected.
Atmosphere: 1
Food: 1
Service: 1
Preston Barker
Online pickup order was 30 minutes late from the proposed pickup time.
Atmosphere: 5
Food: 5
Service: 2
Cody Sims
Cafe Zupas (all of them) only get worse with time. They've gotten SO stingy with ingredient portions, and it seems like every time I visit I notice some new cost-cutting/profit-taking change, the latest being replacing the desserts with stale prepackaged trash at the same price. No slight to the staff, these are corporate problems.
McKinzie Seeley
Zupas will always be one of my FAVORITE places to go and eat. And I remember when this location was THE location of Zupas, you were guaranteed an AMAZING experience. It’s most definitely not that way anymore. Lobby was dirty, with the drink bar looking sticky, staff wasn’t friendly, and seemed more focused on getting the line out and eachother than the customers in front of them. The line itself looked cluttered and dirty. Zupas was all about community! Tonight I couldn’t recognize the community at all.
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Sandwich, Salads
Morgan Cheney
Im giving one star because im disappointed in the lack of customer service. I ordered a BBQ chicken salad and asked for no olives and an extra ranch dressing. I received my salad with olives on it and no extra ranch (that I paid extra for). It seems very simple to read a ticket and make the cuatomers order correctly, especially when they pay extra for an item. Please do better and read the orders correctly before making and sending them out.
Palmer Palmer
Don't order online you'll wait forever. I could have waited in their line and ordered from them five times in the time it took me to get my online order.
Price has gone up by 70% in the last 3 years. $29.00 for a salad soup and sandwich (no drinks). At these prices I will go to a full service restaurant in the future when I’m ready to spend this much.
Atmosphere: 2
Food: 4
Service: 4
John Hughes
The food was great as always. I just struggle with the price for what you get.
TLDR : online system isn't user friendly& food customization options are poor.
As other lower star reviews have said this is for the online ordering system. It is not user friendly. Difficult to see what items you have removed or added from the cart. The follow up email (after payment) was correct but not the cart. The company needs to consul new coders to improve the interface.
Second, I love veggies. Most of us know we need more of them and are happy to pay so. Then why can't I add onions to a sandwich or spinach to a soup. Can't do it online & when I called to place the order the person on the phone said even his system would not allow it. Seems like a huge financial misstep. Easy way to make money is for you to take my 75 cents here and there. Micro transactions add up and go a long way to customer satisfaction.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Sandwich
Jorge Flores
We order the turkey bacon avocado sandwich very delicious but chicken noodle soup no much and the orange berry drink taste like old fruit and they don’t have clean dishes are all
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Sandwich
Antoni Zuniga
I think it is a mistake on the part of the staff to make you wait more than 30 minutes for an order of chicken noodle when the restaurant is completely empty, definitely disgusting in terms of attention and service 👎
I will never order from this place again as they totally messed up our lunch order that we placed for a very important meeting. No telling what it cost us. I highly recommend going anywhere else.
Atmosphere: 1
Food: 1
Service: 1
The food was as it should be. They gave me a half salad instead of a full. I mentioned it and they simply added more lettuce. Also, it’s very expensive. I paid around $25 for soup and salad. Dining room had a lot of dirty dishes on empty tables. Workers were polite.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Salads
We usually love Zupas, but we had a terrible experience at this location. I placed an order on the app and arrived at the time they said to pick up. I had to wait an additional 10+ minutes for my order. The tracking link was inaccurate; my order was still not ready even when the app said it was. We were late to our next plans because of the delay. Food was fine, but we miss the pulled pork salad and sandwiches.
Atmosphere: 3
Food: 3
Service: 1
Have enjoyed this location a lot but don’t place an online order, it took at least 25 minutes to get helped, all the while I could see my order sitting on a shelf behind the cashier. They were busy, but I watched people go through the line that had gotten there after me. I thought I would just go wait in line and tell them I have an online order, they just told me to continue waiting where I had been for almost 30 minutes. I got my food shortly after but, pretty frustrating though.
Super rude. Me and my fiance went to get the Dubai chocolate strawberry cup, and we were treated very rudely/poorly, they never asked us if we would like or not like any toppings on it, we were standing there for at least 7 to 8 mins without no help while all the employees weren't even busy at all, it just seemed like no one wanted to assist us in any order/manner. I don't know if this has to do anything with us being brown or something. But I find it very disrespectful that me and my fiance got treated that way while everyone else that came after us got treated the way a customer supposed be treated. This was on Tuesday Mar 18 at 5/6 pm. Just wanna make sure no one else gets treated that way, especially if there from a different country/culture/race. Very RUDE, NEVER going there Again. Hopefully other locations aren't as rude as this especially if they aren't "White" because it really felt like a racial thing. Plus they didn't even put all ingredientes that supposed to come with the cup, we literally just got the chocolate and pistachio syrup NOTHING ELSE Never asked us if this was the way we wanted it or nothing. very poor customer service. Felt very disrespected.
Atmosphere: 1
Food: 1
Service: 1
Online pickup order was 30 minutes late from the proposed pickup time.
Atmosphere: 5
Food: 5
Service: 2
Cafe Zupas (all of them) only get worse with time. They've gotten SO stingy with ingredient portions, and it seems like every time I visit I notice some new cost-cutting/profit-taking change, the latest being replacing the desserts with stale prepackaged trash at the same price. No slight to the staff, these are corporate problems.
Zupas will always be one of my FAVORITE places to go and eat. And I remember when this location was THE location of Zupas, you were guaranteed an AMAZING experience.
It’s most definitely not that way anymore. Lobby was dirty, with the drink bar looking sticky, staff wasn’t friendly, and seemed more focused on getting the line out and eachother than the customers in front of them. The line itself looked cluttered and dirty. Zupas was all about community! Tonight I couldn’t recognize the community at all.
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Sandwich, Salads
Im giving one star because im disappointed in the lack of customer service. I ordered a BBQ chicken salad and asked for no olives and an extra ranch dressing. I received my salad with olives on it and no extra ranch (that I paid extra for). It seems very simple to read a ticket and make the cuatomers order correctly, especially when they pay extra for an item. Please do better and read the orders correctly before making and sending them out.
Don't order online you'll wait forever. I could have waited in their line and ordered from them five times in the time it took me to get my online order.
Restaurantji Recommends
Price has gone up by 70% in the last 3 years. $29.00 for a salad soup and sandwich (no drinks). At these prices I will go to a full service restaurant in the future when I’m ready to spend this much.
Atmosphere: 2
Food: 4
Service: 4
The food was great as always. I just struggle with the price for what you get.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Tomato Basil Soup, Sandwich, Salads, Ultimate Grilled Cheese
TLDR : online system isn't user friendly& food customization options are poor.
As other lower star reviews have said this is for the online ordering system. It is not user friendly. Difficult to see what items you have removed or added from the cart. The follow up email (after payment) was correct but not the cart. The company needs to consul new coders to improve the interface.
Second, I love veggies. Most of us know we need more of them and are happy to pay so. Then why can't I add onions to a sandwich or spinach to a soup. Can't do it online & when I called to place the order the person on the phone said even his system would not allow it. Seems like a huge financial misstep. Easy way to make money is for you to take my 75 cents here and there. Micro transactions add up and go a long way to customer satisfaction.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Sandwich
We order the turkey bacon avocado sandwich very delicious but chicken noodle soup no much and the orange berry drink taste like old fruit and they don’t have clean dishes are all
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Sandwich
I think it is a mistake on the part of the staff to make you wait more than 30 minutes for an order of chicken noodle when the restaurant is completely empty, definitely disgusting in terms of attention and service 👎
Atmosphere: 1
Food: 1
Service: 1
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