This is the worst Einstein Bagels I’ve ever been to. They hire people without even basic training—employees don’t know the difference between a dozen bagels with shmear and a dozen without. I’ve ordered bagels without shmear several times, but they kept making mistakes and charging me $19.79 (with shmear) instead of $15.79. Each time I had to wait for a refund. Today, I was in a hurry, didn’t catch it at checkout, and was overcharged again by $3.50. This is basic knowledge for employees, and it’s frustrating that the same problem keeps happening. I honestly don’t know how this store can operate with such unqualified staff.
Atmosphere: 1
Food: 1
Service: 1
Kat Phoenix
I read the reviews and thought, “Okay, this will either be bagel bliss or a black-hair nightmare.” 😂 Turns out I must’ve been on the cream-cheese-and-kindness frequency. Sue greeted me right away, made spot-on recommendations for my bagel + spread, and Zach-with-an-H delivered a delicious creation. No rude vibes, no hair; just good food and great service.
Moral of the story: expect a good bagel, get a good bagel. 🥯✨
Moral of the story: set your intention to “bagel bliss” before you walk in. It worked for me. 🥯✨
Atmosphere: 5
Food: 5
Service: 5
Katherine Murphy
Our cashier, Sue, was so delightful. She was sharp, kind, and remembered my long list of bagels. And the food was soo yummy!
Atmosphere: 5
Food: 5
Service: 5
lizzy debry
Awesome, Nathan was the perfect customer service employee!
Atmosphere: 5
Food: 5
Service: 5
Stacey Sanford
I unknowingly walked in just after they closed and Zack sweetly gave me my favorite bagels for free! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Bentley Anderson
Zack and the sweet lady were so lovely to talk to. We love coming to this Einstein’s always a good experience.! Thank you for always being so kind our day is always made!!
Atmosphere: 5
Food: 5
Service: 5
Lswizzz
The food is good, but today Sue was there and made my morning that much better. She’s so sweet, kind, and didn’t make me feel like just another car in the drive through!! Hope you get her too. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Diane Lee
The people at this restaurant were friendly, efficient, and precise. My order was fresh, correct, and the food was delicious. The next time I need bagels…I know where I’m going!
Atmosphere: 5
Food: 5
Service: 5
Keith Young
Painfully slow service to the point where I usually just leave and go to the Starbucks next door. I’ve never had a good experience at this location.
Service: 1
Maggie Hackworth
I usually love Einstein bros but the lady Jazmin has totally ruined it for me. Every time I come in and she’s there I don’t even want to come in!! She’s so rude, she mutters mean words under her breath and basically threw food at me! I want her fired honestly she’s completely ruined the vibe of the place :(
I was seen by a lady named Jasmine and she was absolutely so mean!! I was actually very surprised by how rude she was, and I heard her yelling at her coworkers…yikes
Parker Labrum
Sue always greets me with a smile. As soon as I pull up to order, she already knows my name, my order and asks me about my day and how my family is doing. Best service in town. I would give more stars if I could. This einsteins location rocks!!
Atmosphere: 5
Food: 5
Service: 5
Mackenzie Burgess
Absolutely adore Sue and all the employees at this location. The food is always spot on and everyone is so friendly. I always come to this location hoping that I get to see Sue. Highly recommended
This is the worst Einstein Bagels I’ve ever been to. They hire people without even basic training—employees don’t know the difference between a dozen bagels with shmear and a dozen without. I’ve ordered bagels without shmear several times, but they kept making mistakes and charging me $19.79 (with shmear) instead of $15.79. Each time I had to wait for a refund. Today, I was in a hurry, didn’t catch it at checkout, and was overcharged again by $3.50. This is basic knowledge for employees, and it’s frustrating that the same problem keeps happening. I honestly don’t know how this store can operate with such unqualified staff.
Atmosphere: 1
Food: 1
Service: 1
I read the reviews and thought, “Okay, this will either be bagel bliss or a black-hair nightmare.” 😂 Turns out I must’ve been on the cream-cheese-and-kindness frequency. Sue greeted me right away, made spot-on recommendations for my bagel + spread, and Zach-with-an-H delivered a delicious creation. No rude vibes, no hair; just good food and great service.
Moral of the story: expect a good bagel, get a good bagel. 🥯✨
Moral of the story: set your intention to “bagel bliss” before you walk in. It worked for me. 🥯✨
Atmosphere: 5
Food: 5
Service: 5
Our cashier, Sue, was so delightful. She was sharp, kind, and remembered my long list of bagels. And the food was soo yummy!
Atmosphere: 5
Food: 5
Service: 5
Awesome, Nathan was the perfect customer service employee!
Atmosphere: 5
Food: 5
Service: 5
I unknowingly walked in just after they closed and Zack sweetly gave me my favorite bagels for free! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Zack and the sweet lady were so lovely to talk to. We love coming to this Einstein’s always a good experience.! Thank you for always being so kind our day is always made!!
Atmosphere: 5
Food: 5
Service: 5
The food is good, but today Sue was there and made my morning that much better. She’s so sweet, kind, and didn’t make me feel like just another car in the drive through!! Hope you get her too. Thank you!
Atmosphere: 5
Food: 5
Service: 5
The people at this restaurant were friendly, efficient, and precise. My order was fresh, correct, and the food was delicious. The next time I need bagels…I know where I’m going!
Atmosphere: 5
Food: 5
Service: 5
Painfully slow service to the point where I usually just leave and go to the Starbucks next door. I’ve never had a good experience at this location.
Service: 1
I usually love Einstein bros but the lady Jazmin has totally ruined it for me. Every time I come in and she’s there I don’t even want to come in!! She’s so rude, she mutters mean words under her breath and basically threw food at me! I want her fired honestly she’s completely ruined the vibe of the place :(
Restaurantji Recommends
I was seen by a lady named Jasmine and she was absolutely so mean!! I was actually very surprised by how rude she was, and I heard her yelling at her coworkers…yikes
Sue always greets me with a smile. As soon as I pull up to order, she already knows my name, my order and asks me about my day and how my family is doing. Best service in town. I would give more stars if I could. This einsteins location rocks!!
Atmosphere: 5
Food: 5
Service: 5
Absolutely adore Sue and all the employees at this location. The food is always spot on and everyone is so friendly. I always come to this location hoping that I get to see Sue. Highly recommended
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich, Breakfast Bagel
Staff is super friendly and personable. Never have had any complaints on the food and always enjoy my meal :)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich
I go often with big orders and they are always ready to go with the bagels and coffee. Great service. Sue is amazing, she’s always happy and helpful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel, Breakfast Bagel
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