Big thanks to Mags who helped us with some last-minute bagels for a group of kiddos who just discovered how delicious bagels are. She was so kind and patient with their orders. That was awesome customer service!
Atmosphere: 5
Food: 5
Service: 5
Moto Lux
I have been a frequent patron of this establishment, dining here almost every day. However, recent experiences have left me deeply dissatisfied and hesitant to return.Firstly, I have encountered multiple incidents where I found hair in my food, which is extremely unsanitary. Additionally, I was shocked to find mold in an apple pie (attached picture). While fortunately I did notice it before consuming, the fact that such an oversight occurred is concerning.Moreover, the pricing of the apple pies is exorbitant considering their quality. At $3 each, one would expect fresh pastries. Unfortunately, they often seem stale, which is disappointing given the minimal cost to produce them.Reflecting on these experiences, I find myself feeling nauseous at the mere thought of dining here again. It’s disheartening to witness such a decline in quality and hygiene standards. I sincerely hope that management takes swift action to address these issues.
Atmosphere: 1
Food: 1
Service: 1
James Stone
I love these guys. They go out of their way and take good care of you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich
JOSUE POLEO
Good place
EJ Presley
I paid $10 for a breakfast bagel, drove 20 minutes to work, took 2 bites and found a 15 inch long hair cooked into the egg!!! It was not all wound into the egg like you couldn’t see it. It was hanging and mushed into the cream cheese as well. Freaking Disgusting!!!! I tried calling the location and every time you select the prompt to connect to a person, it restarts at the beginning of the prompts again! No matter how many times you try to select to talk to a person you never reach anybody. I called other locations and was able to get through to them just fine, the store is absolutely disgusting!!! ???
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Breakfast Sandwich
Michael Barnes
I typically use the drive-thru when I visit Einstein's. The service is quick and efficient. The food is incredible. My favorite is the lox.
Atmosphere: 5
Food: 5
Service: 5
Jeremy Jensen
Where's the cream cheese??? This has happened the last few times I've gone. Barely any spread...
Food: 1
Recommended dishes: Breakfast Bagel
Tee S
The Draper location, is a mess! There’s no sit down seating, they removed it because of theCovid-19, and they never put it back, it’s dirty, it could use a good cleaning. And, half of the time, the orders are wrong. It needs a new manager/owner…for sure!! It used to be so nice, I don’t know what has happened to it!!!!
Pashence Foster
Don’t doordash unless you want to wait 2 hours just for them to prepare a burrito and a smoothie come on really? Waste of my time
The staff is friendly. We've had several order mistakes and one egg shell in a sandwich. Otherwise, everything has been good. We go nearly once a week.Vegetarian options: For egg eaters: meatless egg sandwichesAvocado toastGarden avocado sandwichFor dairy eaters: large variety of cream cheeses.
This place seems to have a lot of bad reviews, but we have never had an issue! We love the bagel sandwiches and shmear. They have always been quick and never gotten an order wrong or anything! We pass through Draper often and hit up Einstein on our way out and have only ever had a positive experience. Will keep coming back!
Andy P
Delivering food is always an awesome experience at Einstein Bros. Open early, and they are so fast. They have more than just bagels, Breakfast sandwiches are all delicious.
Atmosphere: 4
Food: 5
Service: 5
Robert W.
It's about 12:30 dec 10th. I just left the drive thru where I witnessed an employee with medium length light brown hair throw a bag of chips into a bag held by another employee. He missed. The second employee picked up the chips off the floor and placed them back into the bag then handed it over to the lady in the drive through. Who handed me the bag while scowling at me. To make matters worse. The bagel I ordered was burnt. I can understand that it's difficult to find help willing to work in a Sunday afternoon. But if this is the best you can come up with, you're better off firing the staff and closing the doors. Their behavior is appalling.
Tetyana B
Ordered food online for a delivery, driver kept waiting and going back to the restaurant to pick up my order for one and a half hours. After all that time, driver came back one last time to pick up my order and was told they gave my order to someone else. Two hours later we have no food. Disgusting customer service. Such big company and you can’t hire more employees to actually service your customers. Now I remembered why I stopped coming here 5 years ago.
Big thanks to Mags who helped us with some last-minute bagels for a group of kiddos who just discovered how delicious bagels are. She was so kind and patient with their orders. That was awesome customer service!
Atmosphere: 5
Food: 5
Service: 5
I have been a frequent patron of this establishment, dining here almost every day. However, recent experiences have left me deeply dissatisfied and hesitant to return.Firstly, I have encountered multiple incidents where I found hair in my food, which is extremely unsanitary. Additionally, I was shocked to find mold in an apple pie (attached picture). While fortunately I did notice it before consuming, the fact that such an oversight occurred is concerning.Moreover, the pricing of the apple pies is exorbitant considering their quality. At $3 each, one would expect fresh pastries. Unfortunately, they often seem stale, which is disappointing given the minimal cost to produce them.Reflecting on these experiences, I find myself feeling nauseous at the mere thought of dining here again. It’s disheartening to witness such a decline in quality and hygiene standards. I sincerely hope that management takes swift action to address these issues.
Atmosphere: 1
Food: 1
Service: 1
I love these guys. They go out of their way and take good care of you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich
Good place
I paid $10 for a breakfast bagel, drove 20 minutes to work, took 2 bites and found a 15 inch long hair cooked into the egg!!! It was not all wound into the egg like you couldn’t see it. It was hanging and mushed into the cream cheese as well. Freaking Disgusting!!!! I tried calling the location and every time you select the prompt to connect to a person, it restarts at the beginning of the prompts again! No matter how many times you try to select to talk to a person you never reach anybody. I called other locations and was able to get through to them just fine, the store is absolutely disgusting!!! ???
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Breakfast Sandwich
I typically use the drive-thru when I visit Einstein's. The service is quick and efficient. The food is incredible. My favorite is the lox.
Atmosphere: 5
Food: 5
Service: 5
Where's the cream cheese??? This has happened the last few times I've gone. Barely any spread...
Food: 1
Recommended dishes: Breakfast Bagel
The Draper location, is a mess! There’s no sit down seating, they removed it because of theCovid-19, and they never put it back, it’s dirty, it could use a good cleaning. And, half of the time, the orders are wrong. It needs a new manager/owner…for sure!! It used to be so nice, I don’t know what has happened to it!!!!
Don’t doordash unless you want to wait 2 hours just for them to prepare a burrito and a smoothie come on really? Waste of my time
Service: 1
Fast service and bagels were delicious!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The staff is friendly. We've had several order mistakes and one egg shell in a sandwich. Otherwise, everything has been good. We go nearly once a week.Vegetarian options: For egg eaters: meatless egg sandwichesAvocado toastGarden avocado sandwichFor dairy eaters: large variety of cream cheeses.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Breakfast Sandwich, Avocado Toast
This place seems to have a lot of bad reviews, but we have never had an issue! We love the bagel sandwiches and shmear. They have always been quick and never gotten an order wrong or anything! We pass through Draper often and hit up Einstein on our way out and have only ever had a positive experience. Will keep coming back!
Delivering food is always an awesome experience at Einstein Bros. Open early, and they are so fast. They have more than just bagels, Breakfast sandwiches are all delicious.
Atmosphere: 4
Food: 5
Service: 5
It's about 12:30 dec 10th. I just left the drive thru where I witnessed an employee with medium length light brown hair throw a bag of chips into a bag held by another employee. He missed. The second employee picked up the chips off the floor and placed them back into the bag then handed it over to the lady in the drive through. Who handed me the bag while scowling at me. To make matters worse. The bagel I ordered was burnt. I can understand that it's difficult to find help willing to work in a Sunday afternoon. But if this is the best you can come up with, you're better off firing the staff and closing the doors. Their behavior is appalling.
Ordered food online for a delivery, driver kept waiting and going back to the restaurant to pick up my order for one and a half hours. After all that time, driver came back one last time to pick up my order and was told they gave my order to someone else. Two hours later we have no food. Disgusting customer service. Such big company and you can’t hire more employees to actually service your customers. Now I remembered why I stopped coming here 5 years ago.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bagel