An AI started taking our order, then halfway through, a guy took over, and then a woman took over halfway through THAT. There were things listed on the menu that they then told us they no longer offer at all. Then they said that each sauce costs an additional 50 cents now.
Service: 1
HC
I always appreciate how kind the team is when I order! Also love the chili here. It's healthy and warm for the colder seasons.
Atmosphere: 5
Food: 5
Service: 5
Sam Lemon
AI ordering was annoying to use and non consensual. I don’t want to get stuck In a driveway where I can’t escape where my voice is being recorded to train the ai more. Shame on yall. You have people to do the job.
Atmosphere: 1
Food: 1
Service: 1
Rob Snow
Wife and I got chicken sandwiches and that was all we had that day. We both got sick with food poisoning.
Food: 1
Terilkin Flamewood
Food was good, order made well, but I DO NOT like the AI order taker. Why do companies keep insisting on shoving AI down out throats? The disclaimer on the menu says it records customers voices and feed it to their algorithm too. That tanked the experience.
Atmosphere: 1
Food: 5
Service: 1
Muai Family Enterprises
Average Wendy’s. Not good. Not bad. Just blah.
The drive thru line tho ??m? What in the automated Sam Hill is going on here ??!!?? Voice recognition automated ordering takes WAY MORE TIME to get the order right. And it often needs to be passed along to worker any way.
Definitely not with the effort. Take the time to drive to a different Wendy’s.
Atmosphere: 1
Food: 3
Service: 1
Makai Nordfors
I got a double hamburger and now I have food poisoning.
Atmosphere: 1
Food: 1
Service: 1
Jaxon McCray
Me and my girlfriend went for lunch on our anniversary and the food was delicious, customer service was great, and ive worked in food before and haven't seen a healthier relationship between a crew, would recommend!
Atmosphere: 5
Food: 5
Service: 5
Mia T
Food absolutely awful, the lady taking our payment at the window was extremely rude and unprofessional. Whipping the card reader out with attitude. I rate this experience 1/10
Food: 2
Service: 1
kelsey godfrey
went through the drive through here and was incredibly shocked when ai started taking my order it’s absolutely shocking to see that humans can’t take orders anymore i can’t believe this generation is that incredibly lazy now it’s super frustrating and i’d rather a human take my order
AI in the drive through called me fat and ugly for ordering a frosty.
Treana Welch
Great fast food
Phillip S.
One of the best Wendy’s in the valley no doubt. The AI drive-through sucks but the people inside are awesome very friendly. I make sure to order ahead on the app to get good deals and points. They’ve even given me free samples.
Atmosphere: 5
Food: 5
Service: 5
William 'Alatini
I don’t do fast food very often but I was out with the kids all day so I decided to go to old faithful Wendy’s. The 1 star has nothing to do with the food. I have never ordered anything with A.I. before and today was a good lesson to never use such garbage tech… I only ordered 3 kids meals no substitutions or special instructions and the thing just erased my order over and over again. After a 4th repeat with no success, an employee that was obviously laughing at how stupid the thing is apologized and took my order in about 5 seconds. Seriously wendy’s… you need to stop hiring young Gen z people to run your PR department. A.I. and siri like apps have no place in a fast food setting. Epic fail. Nobody can beat the breakfast baconator but I’ll find a location that uses humans for service going forward.
Atmosphere: 1
Food: 3
Service: 1
Dorothy Van Komen
AI drive in was super slow and misunderstood me multiple times
An AI started taking our order, then halfway through, a guy took over, and then a woman took over halfway through THAT. There were things listed on the menu that they then told us they no longer offer at all. Then they said that each sauce costs an additional 50 cents now.
Service: 1
I always appreciate how kind the team is when I order! Also love the chili here. It's healthy and warm for the colder seasons.
Atmosphere: 5
Food: 5
Service: 5
AI ordering was annoying to use and non consensual. I don’t want to get stuck In a driveway where I can’t escape where my voice is being recorded to train the ai more. Shame on yall. You have people to do the job.
Atmosphere: 1
Food: 1
Service: 1
Wife and I got chicken sandwiches and that was all we had that day. We both got sick with food poisoning.
Food: 1
Food was good, order made well, but I DO NOT like the AI order taker. Why do companies keep insisting on shoving AI down out throats? The disclaimer on the menu says it records customers voices and feed it to their algorithm too. That tanked the experience.
Atmosphere: 1
Food: 5
Service: 1
Average Wendy’s.
Not good. Not bad.
Just blah.
The drive thru line tho ??m?
What in the automated Sam Hill is going on here ??!!??
Voice recognition automated ordering takes WAY MORE TIME to get the order right. And it often needs to be passed along to worker any way.
Definitely not with the effort.
Take the time to drive to a different Wendy’s.
Atmosphere: 1
Food: 3
Service: 1
I got a double hamburger and now I have food poisoning.
Atmosphere: 1
Food: 1
Service: 1
Me and my girlfriend went for lunch on our anniversary and the food was delicious, customer service was great, and ive worked in food before and haven't seen a healthier relationship between a crew, would recommend!
Atmosphere: 5
Food: 5
Service: 5
Food absolutely awful, the lady taking our payment at the window was extremely rude and unprofessional. Whipping the card reader out with attitude. I rate this experience 1/10
Food: 2
Service: 1
went through the drive through here and was incredibly shocked when ai started taking my order it’s absolutely shocking to see that humans can’t take orders anymore i can’t believe this generation is that incredibly lazy now it’s super frustrating and i’d rather a human take my order
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
AI in the drive through called me fat and ugly for ordering a frosty.
Great fast food
One of the best Wendy’s in the valley no doubt. The AI drive-through sucks but the people inside are awesome very friendly. I make sure to order ahead on the app to get good deals and points. They’ve even given me free samples.
Atmosphere: 5
Food: 5
Service: 5
I don’t do fast food very often but I was out with the kids all day so I decided to go to old faithful Wendy’s. The 1 star has nothing to do with the food. I have never ordered anything with A.I. before and today was a good lesson to never use such garbage tech… I only ordered 3 kids meals no substitutions or special instructions and the thing just erased my order over and over again. After a 4th repeat with no success, an employee that was obviously laughing at how stupid the thing is apologized and took my order in about 5 seconds. Seriously wendy’s… you need to stop hiring young Gen z people to run your PR department. A.I. and siri like apps have no place in a fast food setting. Epic fail. Nobody can beat the breakfast baconator but I’ll find a location that uses humans for service going forward.
Atmosphere: 1
Food: 3
Service: 1
AI drive in was super slow and misunderstood me multiple times
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