Dairy Queen Grill & Chill

Soo much faster than the other eagle mountain location! (Like maybe 20 minutes faster)
So if you're waiting in line at the one on pony express, get out of line and drive to this location. That will be faster!

It smells incredible. The smells lie. It's mcdonalds grade for food

You would think the owners of this location would listen to all of the reviews and make some changes. This is the worst Dairy Queen location we have been to and it is not improving. Service is incredibly slow, food is put together horribly, sides are skimpy, missing, or cold. The drive thru takes 30 minutes to order and then receive your order... It even takes forever just to get an ice cream cone! I honestly don't even know how they are still in business.

Food: 3

Service: 1

Banana split is peak

Food: 5

Long waits, funky taste. Expired toppings? Strange stuff

Atmosphere: 1

Food: 2

Service: 3

No sauces. Whyyyyyyy does this always happen at this location? I get home to dry chicken strips and nothing for onion rings.

And, it was hard to look at the teeny-bopper working at the drive up window. She had extreme makeup like clown paint and a bunch of metal jewelry in her face. It was uncomfortable and distracting.

Atmosphere: 3

Food: 3

Service: 2

It's inside a Macey's. Never seen that before, haha.

The food was excellent. Our cashier, Apree, was most welcoming. I will definitely be coming back. 😌

The Mint Blozzard I got was delicious!

Atmosphere: 5

Food: 5

Service: 5

This location is generally decent , but I’ve had quite a few mobile orders that ended up being wrong. Today was the cherry on top with yet another blizzard that was missing an extra topping and then in quite the unlikely scenario my wife’s blizzard had a shard of glass mixed in, fortunately I was the one who found it as she didn’t want to finish it and as I bit down towards the last couple bites I just about broke a tooth on it.

Atmosphere: 3

Food: 1

Service: 3

Got three ice creams that tasted like spoiled milk. Called the store after to see if I could get my money back even though i used cash and a starving student bogo card and they told us to come on in (we called the same number again to CONFIRM we had called the correct store) all for the manager to tell us, no, we were wrong, and had never called. Took forever for her to finally help us out, and offered to remake, and when I told her I just wanted my 6 dollars back she complained over the headset while she worked to get my cash out of the till. And they didn’t even worry about the quality of the ice cream, since they asked us to step aside so they could take another ice cream order RIGHT AFTER i told them their ice cream tasted rotten. Love whoever answered the phone, but the manager was sooo rude and it took me ten minutes to get back 6 dollars and lose a bogo. They acted like they were being so put out over 6 dollars, when it wasn’t them who took the money out of their budget to take their sisters out for a treat.

Well if you want shitty service come to DQ in Eagle mountain there are people talking in the back they’ll acknowledge you but won’t at least tell you “I’ll be with you in a minute sir/maam” extremely rude the service sucks and the punk kids just give you a dirty look. Do not recommend.

Atmosphere: 1

Service: 1

I was standing in line with this other lady who was waiting longer than I was for almost 30 minutes waiting for them to take my order when they were literally just standing around doing nothing. & The milkshake that I had ordered was already melted by the time I got it. Ridiculous.

Service: 1

Didn't listen well. Needs better service. Yummy food tho.

Atmosphere: 3

Food: 4

Service: 2

35 minutes for 2 burgers ☠️

Atmosphere: 1

Food: 2

Service: 1

Service has gotten EXTREMELY slow. Sat in the drive thru line for 15 minutes with just one car in front of me before getting to the speaker. Was then told they’d be with me and waited yet ANOTHER 15 minutes just for them to get back to me on the speaker for me to order a cone. Took another 10 minutes waiting for them at the window. Absolutely ridiculous to spend almost an hour in a freaking drive thru.

Atmosphere: 1

Food: 3

Service: 1

Kids were just messing around in the back. Every-time I’ve come here my food is either sitting under the heater or not made and I order online

Atmosphere: 1

Food: 5

Service: 1