My hot chocolate is watered down and it doesn't taste right. My daughter's hamburger was even a hamburger. You put topings on a hamburger to call it a hamburger. There was hardly any ketchup on it and it was smashed.
Atmosphere: 1
Food: 1
Service: 1
Austan Quilter
McDonald’s Customer Service Team,
I’m writing because the customer service I recently experienced was absolutely shitty, and that’s putting it lightly.
From start to finish, it was clear that customer satisfaction wasn’t a priority at all. Staff were dismissive, unhelpful, and seemed more interested in getting me out of the way than actually resolving a very basic issue. For a company this large, with the resources and reputation McDonald’s has, this level of service is embarrassing.
If this is the standard McDonald’s is comfortable with now, then it’s a serious problem. I don’t expect perfection, but I do expect basic competence and respect—neither of which I received.
Do better.
Austan Quilter
Atmosphere: 1
Food: 1
Service: 1
Jesse Kelley
Clean and really fast
Atmosphere: 5
Food: 5
Service: 5
Allyson Craig
Arrived five minutes before closing intending to order two sodas. The ordering screens were already shut off and no one answered when we tried to place an order. We then pulled forward to the window and waited about 15 minutes, with only one car ahead of us, only to be told they were closed. We explained that we arrived before the posted closing time and were met with the manager saying that was not their fault because they “always close a little early” since “usually no one is there waiting.” That is not acceptable. When I asked for the manager’s name, as no name badge was worn, he refused to provide it, citing “safety reasons.” Completely ridiculous. I have yet to have a single positive experience at this location.
Atmosphere: 1
Food: 1
Service: 1
Sheri Giles
Typical food choices. No actual person to take your order. No receipt printed. Dark interior colors. Gave off a gloomy vibe.
Atmosphere: 2
Food: 3
Service: 2
Olive
Weird alien in bathroom baby changing platform
Talan Reese
The food is super affordable and they're golden sauce is exquisitely wonderful. I definitely recommend, will come here again for the rest of my life.
Atmosphere: 4
Food: 5
Service: 5
Tyler Gall
This place sucked until Elvis started working here. I usually only come here because of him. Great personality when talking through the drive thru. I gave up on this location for over a year, then I started coming back because of that guy
Atmosphere: 5
Food: 5
Service: 5
Brewster Brandon
My quarter pounder patty was totally premade, got it out to me in 1 minute, and it was barely warm. I'm really disappointed as I've never once had this happen and McDonald's promises quarter pounders are cooked per order.
Atmosphere: 2
Food: 1
Service: 2
Cassidy Cabel
CHECK YOUR ORDER EVERY TIME BEFORE DRIVING OFF, 90% OF THE TIME ITS WRONG! Management is never apologetic they like to act like you are inconveniencing them. And customer service will never return your calls. I’ve worked at McDonalds and this is by far the worst I have ever been to
Went through the drive-in ordered two number 7 burritos only The guy asked if I was using the app I told him no he said I can’t hear you. What are you doing? What do you want? I said let’s just make it six breakfast burritos that’s all I want. I got up to the window. It was over $24. I told him cancel the order. Goodbye never again. Not gonna get ripped off for food that will kill you in the first place.
Food: 2
Service: 1
Debra Woodward
Always good,good service
Food: 4
Service: 4
Michele Levasseur
The wait is long to get the food
Atmosphere: 4
Food: 4
Service: 2
irene LS
They need to hire more people. Today was very slow and people were coming in with cold dos from the drive through. Also there were randoms in the curbside order parking spots.
Atmosphere: 3
Food: 4
Service: 3
Jason Howell
Ordered breakfast online and showed up at 10:31 and they wouldn’t give me my food because “it’s not breakfast anymore” which is absolutely ridiculous. If I buy something on the app and it tells me to come pick it up I should get my food or get refunded right away absolutely unacceptable
My hot chocolate is watered down and it doesn't taste right. My daughter's hamburger was even a hamburger. You put topings on a hamburger to call it a hamburger. There was hardly any ketchup on it and it was smashed.
Atmosphere: 1
Food: 1
Service: 1
McDonald’s Customer Service Team,
I’m writing because the customer service I recently experienced was absolutely shitty, and that’s putting it lightly.
From start to finish, it was clear that customer satisfaction wasn’t a priority at all. Staff were dismissive, unhelpful, and seemed more interested in getting me out of the way than actually resolving a very basic issue. For a company this large, with the resources and reputation McDonald’s has, this level of service is embarrassing.
If this is the standard McDonald’s is comfortable with now, then it’s a serious problem. I don’t expect perfection, but I do expect basic competence and respect—neither of which I received.
Do better.
Austan Quilter
Atmosphere: 1
Food: 1
Service: 1
Clean and really fast
Atmosphere: 5
Food: 5
Service: 5
Arrived five minutes before closing intending to order two sodas. The ordering screens were already shut off and no one answered when we tried to place an order. We then pulled forward to the window and waited about 15 minutes, with only one car ahead of us, only to be told they were closed. We explained that we arrived before the posted closing time and were met with the manager saying that was not their fault because they “always close a little early” since “usually no one is there waiting.” That is not acceptable. When I asked for the manager’s name, as no name badge was worn, he refused to provide it, citing “safety reasons.” Completely ridiculous. I have yet to have a single positive experience at this location.
Atmosphere: 1
Food: 1
Service: 1
Typical food choices. No actual person to take your order. No receipt printed. Dark interior colors. Gave off a gloomy vibe.
Atmosphere: 2
Food: 3
Service: 2
Weird alien in bathroom baby changing platform
The food is super affordable and they're golden sauce is exquisitely wonderful. I definitely recommend, will come here again for the rest of my life.
Atmosphere: 4
Food: 5
Service: 5
This place sucked until Elvis started working here. I usually only come here because of him. Great personality when talking through the drive thru. I gave up on this location for over a year, then I started coming back because of that guy
Atmosphere: 5
Food: 5
Service: 5
My quarter pounder patty was totally premade, got it out to me in 1 minute, and it was barely warm. I'm really disappointed as I've never once had this happen and McDonald's promises quarter pounders are cooked per order.
Atmosphere: 2
Food: 1
Service: 2
CHECK YOUR ORDER EVERY TIME BEFORE DRIVING OFF, 90% OF THE TIME ITS WRONG! Management is never apologetic they like to act like you are inconveniencing them. And customer service will never return your calls. I’ve worked at McDonalds and this is by far the worst I have ever been to
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Went through the drive-in ordered two number 7 burritos only The guy asked if I was using the app I told him no he said I can’t hear you. What are you doing? What do you want? I said let’s just make it six breakfast burritos that’s all I want. I got up to the window. It was over $24. I told him cancel the order. Goodbye never again. Not gonna get ripped off for food that will kill you in the first place.
Food: 2
Service: 1
Always good,good service
Food: 4
Service: 4
The wait is long to get the food
Atmosphere: 4
Food: 4
Service: 2
They need to hire more people. Today was very slow and people were coming in with cold dos from the drive through. Also there were randoms in the curbside order parking spots.
Atmosphere: 3
Food: 4
Service: 3
Ordered breakfast online and showed up at 10:31 and they wouldn’t give me my food because “it’s not breakfast anymore” which is absolutely ridiculous. If I buy something on the app and it tells me to come pick it up I should get my food or get refunded right away absolutely unacceptable
Atmosphere: 1
Food: 1
Service: 1
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