Small order of Chicken strips price is listed as 12 dollars on the drive through menu. Then they charged me 16 dollars at the pay window. I told her the price for the small was listed/advertised for $12. The employee stated that 'everyone is saying that and my manager knows about it and is responsible for correcting the error'.
Sam Gaines
Staff was super nice and patient even though they were busy, awesome customer service!
Atmosphere: 5
Food: 5
Service: 5
Kaulin Hinton
Had a question about my drive through order, went inside and they went above and beyond to help! So kind about it all too. This is a great location.
Atmosphere: 5
Food: 5
Service: 5
Azucena MUNDEN
Quick way to have some food after a huge hike in the Narrows
Brianne Woodruff
The people working here have no idea what is going on or what they're doing. Ill admit we had a fairly large order but we had to send them back at least 7 or 8 times because they were not understanding that they only gave us half of our order. I told them several times what was missing and they still only came back with part of the order each time. They even asked for one of the bags back to check it like i was lying. They Finally had us pull forward and a guy came out with a large bag of food but we finally had gotten to the point that I was only missing mozzarella sticks and a fry.. he digs them out of the bag and takes the rest of food back inside.... like what are you doing? I asked for the marinara sauce for the sticks and he said he'd be right back, but 5 mins later I finally got out and went in for it myself! They seriously need to figure out how to separate orders and read the screen.
Atmosphere: 1
Food: 3
Service: 1
James
Our food was horrible 😫
Atmosphere: 2
Food: 2
Service: 2
Michael Butler
Get your sauces right!
Atmosphere: 1
Food: 1
Service: 1
kristinev773
Terrible paid 6 for mac @ cheeseas cold and the day before same thing when called them and the shift mge said hest it up in the microwave is my recommendation if you’re going through the drive-through, you expect your food to be hot and ready to eat not have to go find a microwave to heat up the food I would not recommend Hurricane Arby’s unless you’re taking it home and being able to prepare it They need a new manager there terrible customer service
Brandie Benton
Classic roast beef sandwich and potato cakes gave me gut wrenching issues for 12 hours. Not a pleasant experience.
Atmosphere: 1
Food: 1
Service: 1
Cillious (Adam D.)
got food poisoning last time i went… undercooked chicken sandwich or something
Now this is 2 bad Experiences at this arby's, the first time 2 months ago I ordered a sandwich and some chicken strips. It was dark out nighttime. I was eating my food on my way home. Driving down the road and I stuck one of those chicken. Yes, strips in my mouth and took a bite. I noticed it felt a little chewy. And so I turned on the light in my truck and uh, I saw that it was raw. All the pieces were raw still, so I turned around, went back to the store and they had them. Cook the chicken for me. I got lucky and didn't get sick.
My Second experience there 2 weeks ago I went through the drive through. I ordered food from you. And my wife gave them a $100 bill, the gal took the $100 bill, and then a guy brought my food to me. And I didn't notice for hours later until they were closed. That that girl never never gave me my change back so im sure there till and the end of the night was over by about 51 dollars . I went back the next day. To ask the manager about it .And they said they couldn't do anything for me.
Atmosphere: 1
Food: 1
Service: 1
Nashira
Service was a bit slow, but the staff was accommodating and the quality of food was good.
Dave
5-6-2025 update.
It's been over 4 months since I last even thought about eating here. I heard the ham was back and the ham and Swiss melts were why I even like Arby's. Unfortunately at the Hurricane location, they thick slice all the meats in the evening...arbys piss poor quality meat that becomes very chewy when sliced thick. It's done because the night manager is lazy and is always the one slicing meats at night. It's cut thick so it's faster so she can sit on her ass in the little office clearly visible from the drive through window. We won't be back to this location.
DO NOT GO HERE AT NIGHT! It's been months since I've ordered here and this visit tells me I should have not returned. I get a lunch break at 10pm (I work nights) I put an order in using the app at 9:30pm for a 10pm pick up. The order was correct but the curly fries ($3.59 for Med.) were literally ice cold as well as the beef and cheddar. If I knew these clowns were gonna make my order and let it sit for 30+ minutes before I arrived I wouldn't have ordered it. There's no way it's fresh food and for as expensive as Arby's has become, it's just not worth it. Management needs replaced here top to bottom. Waste of money and time.
Scott Horace
Really glad they were open, as every other restaurant in Kanab was closed...
Small order of Chicken strips price is listed as 12 dollars on the drive through menu. Then they charged me 16 dollars at the pay window. I told her the price for the small was listed/advertised for $12. The employee stated that 'everyone is saying that and my manager knows about it and is responsible for correcting the error'.
Staff was super nice and patient even though they were busy, awesome customer service!
Atmosphere: 5
Food: 5
Service: 5
Had a question about my drive through order, went inside and they went above and beyond to help! So kind about it all too. This is a great location.
Atmosphere: 5
Food: 5
Service: 5
Quick way to have some food after a huge hike in the Narrows
The people working here have no idea what is going on or what they're doing. Ill admit we had a fairly large order but we had to send them back at least 7 or 8 times because they were not understanding that they only gave us half of our order. I told them several times what was missing and they still only came back with part of the order each time. They even asked for one of the bags back to check it like i was lying. They Finally had us pull forward and a guy came out with a large bag of food but we finally had gotten to the point that I was only missing mozzarella sticks and a fry.. he digs them out of the bag and takes the rest of food back inside.... like what are you doing? I asked for the marinara sauce for the sticks and he said he'd be right back, but 5 mins later I finally got out and went in for it myself! They seriously need to figure out how to separate orders and read the screen.
Atmosphere: 1
Food: 3
Service: 1
Our food was horrible 😫
Atmosphere: 2
Food: 2
Service: 2
Get your sauces right!
Atmosphere: 1
Food: 1
Service: 1
Terrible paid 6 for mac @ cheeseas cold and the day before same thing when called them and the shift mge said hest it up in the microwave is my recommendation if you’re going through the drive-through, you expect your food to be hot and ready to eat not have to go find a microwave to heat up the food I would not recommend Hurricane Arby’s unless you’re taking it home and being able to prepare it They need a new manager there terrible customer service
Classic roast beef sandwich and potato cakes gave me gut wrenching issues for 12 hours. Not a pleasant experience.
Atmosphere: 1
Food: 1
Service: 1
got food poisoning last time i went… undercooked chicken sandwich or something
Atmosphere: 3
Food: 1
Service: 3
Restaurantji Recommends
Now this is 2 bad Experiences at this arby's, the first time 2 months ago I ordered a sandwich and some chicken strips. It was dark out nighttime. I was eating my food on my way home. Driving down the road and I stuck one of those chicken. Yes, strips in my mouth and took a bite. I noticed it felt a little chewy. And so I turned on the light in my truck and uh, I saw that it was raw. All the pieces were raw still, so I turned around, went back to the store and they had them. Cook the chicken for me.
I got lucky and didn't get sick.
My Second experience there 2 weeks ago I went through the drive through. I ordered food from you. And my wife gave them a $100 bill, the gal took the $100 bill, and then a guy brought my food to me. And I didn't notice for hours later until they were closed. That that girl never never gave me my change back so im sure there till and the end of the night was over by about 51 dollars . I went back the next day. To ask the manager about it .And they said they couldn't do anything for me.
Atmosphere: 1
Food: 1
Service: 1
Service was a bit slow, but the staff was accommodating and the quality of food was good.
5-6-2025 update.
It's been over 4 months since I last even thought about eating here. I heard the ham was back and the ham and Swiss melts were why I even like Arby's. Unfortunately at the Hurricane location, they thick slice all the meats in the evening...arbys piss poor quality meat that becomes very chewy when sliced thick. It's done because the night manager is lazy and is always the one slicing meats at night. It's cut thick so it's faster so she can sit on her ass in the little office clearly visible from the drive through window. We won't be back to this location.
DO NOT GO HERE AT NIGHT!
It's been months since I've ordered here and this visit tells me I should have not returned. I get a lunch break at 10pm (I work nights) I put an order in using the app at 9:30pm for a 10pm pick up. The order was correct but the curly fries ($3.59 for Med.) were literally ice cold as well as the beef and cheddar. If I knew these clowns were gonna make my order and let it sit for 30+ minutes before I arrived I wouldn't have ordered it. There's no way it's fresh food and for as expensive as Arby's has become, it's just not worth it. Management needs replaced here top to bottom. Waste of money and time.
Really glad they were open, as every other restaurant in Kanab was closed...
Atmosphere: 4
Food: 4
Service: 4
Nothing special, same as any other Arby's
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Beef N Cheddar
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