Pulled up to drive through. After paying they asked me to pull forward even though there is nobody behind me so they could make their drive through numbers look better. Asked for a bunch of Arby’s sauce got 2.
Atmosphere: 3
Food: 4
Service: 2
Leta Sharp
Drive thru, you need a new inner com. The person on the other end was rude. It is the last time I will go to this restaurant. I wanted the cheese steak. He said needed to change sign. I ordered a French dip and curly fries I got a French dip with curly fries on the sandwich. If that is a familiar order okay. But I would have double checked if it is not. A usual order. I am done no more Kaysville Arby’s. Second time in a Month with.a Screwed up order. And bun was cold. Bad experience.
Food: 1
Service: 2
Harley
It was busy when I went at 1pm through the drive-thru, but they kept the line moving steady, the food fresh, and the staff didnt seem overwhelmed or rushed.
Atmosphere: 4
Food: 4
Service: 4
William Amos
Good food slways
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Roast Beef, French Dip, Greek Gyro
Cajun Dawson
I haven’t been here in a few months because the last time I did things were pretty dirty. I had a really bad day, and really missed Arby’s so I decided to go earlier this evening. Not only were things much cleaner this time but the employee Brooke who helped me was so kind, I left with a smile. Will definitely be coming back more often now.
Atmosphere: 5
Food: 5
Service: 5
Tyler Jones
This might be the worst possible thing to ever happen. I ordered a roast beef sandwich and they didn’t bother slicing the meat so I got a bunch of solid chunks of roast beef to go along with my cold soggy fries. The root beer was pretty good though.
Food: 1
Allison Stapleton
There were no customers at the store yet it was still disgusting and dirty. We had to clean our own table before we could take a seat. One other customer came in while we were there and the employees just continued talking instead of even attempting to clean a table or the drink station.
Atmosphere: 1
Food: 3
Service: 1
Christine Richards
I went to this location because when passing by i never see any customers and thought I would help. However the sandwich that I ordered had stale dry bread, the mayo and meat were only in the middle of the sandwich, not spread to the edges. No care in spite of no other customers. Possibly there is a reason they have little business. I won't be back.
Atmosphere: 4
Food: 2
Service: 4
Miranda Ward
This all started with my husband who tried to place a mobile order to pick up as soon as possible however, after submitting the order it said it wouldn’t be ready until tomorrow at 10 AM. So my husband pulled up to the drive-thru and they said they didn’t see his order so then he had to re-order through the drive-thru and he asked if they had pumpkin pie turnovers but they told him no, even though it says on the app that they do. Then he gets home and realizes that they gave him two roast beef sandwiches instead of two roast beef and cheddar sandwiches. On top of that we ordered two apple turnovers and both of them had nothing in them. No filling whatsoever. Not impressed with this visit and now we have to worry about getting our money back for the 1st order that we placed because it didn’t give us the option to cancel the order.
Angel Sida
First off nobody came to take our order for like 10 minutes is was not busy there was nobody there nor was there anyone in the drive through second he told my daughter clean her mess, because she accidentally dropped a ketchup pack just be like hey you dropped something not try and tell someone's kid to do something in a rude tone, third my sons chicken nuggets were burt to a crisp i cracked them open to find any chicken left and i threw them all away my daughters slider was soggy and lot soggy from cheese like oily soggy she took two bites and said it was disgusting showed me and I said throw it away my food was horrible as well all fries we received were old and hard i wanted to confront them about my order but I am not someone to complain ever I don't leave reviews im not confrontational at all I am also not picky but this was TERRIBLE.
I just went the Powerade was pure syrup and they took 5 minutes for them to greet us and then my Mac and cheese bites were burnt and my fries had a huge greas block in it
Atmosphere: 1
Food: 1
Service: 1
Kaylau Jones
We went to pick up food for my family for dinner at the one in Kaysville. The people were friendly in the drive thru. We order a Reuben…The bread was stale, and there wasn’t enough toppings or meat. We got a large drink as well and it was completely flat I asked for different kind of drink explaining it was flat and got another drink completely flat. The lady was confused about asking me if I wanted her to throw the first drink away I said yes because it’s gross and completely flat. She seemed a little frustrated about that. I also order a couple of sliders a buffalo chicken and two regular meat and cheese sliders packaging kind of messy. Which I get it’s not a deal breaker. We also order the jalapeño poppers and they were wonderful as always. It’s just sad when you spend money and you don’t get the quality you deserve.
Atmosphere: 2
Food: 1
Service: 2
Coral Petersen
We went through the drive through and checked our bag before we left, we had ordered mozzarella sticks and they gave us Mac balls instead then they asked for the Mac balls back before they gave us some mozzarella sticks, which is fine but I couldn’t even eat my meal thinking about them giving those balls to the next customer and then I wondered if that could’ve been any of my meal also asked for Arby sauce and horsey sauce did not get the horsey sauce The curly fries were stale and they smashed everything in one bag so the beef and cheddar sandwich was smashed flat Yes Very bad Customer service and seems very unsanitary
Atmosphere: 1
Food: 1
Service: 1
Pam Johnson
Great food, server was helpful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Dip
Sarah B
Every single time I go to the Kaysville location my order is wrong. It was so annoying that I stopped going to this location (for a couple of years). I tried again tonight hoping my experience would be different. It wasn't. Part of my order was left out. Ugh. Just do better.
Pulled up to drive through. After paying they asked me to pull forward even though there is nobody behind me so they could make their drive through numbers look better. Asked for a bunch of Arby’s sauce got 2.
Atmosphere: 3
Food: 4
Service: 2
Drive thru, you need a new inner com. The person on the other end was rude. It is the last time I will go to this restaurant. I wanted the cheese steak. He said needed to change sign. I ordered a French dip and curly fries I got a French dip with curly fries on the sandwich. If that is a familiar order okay. But I would have double checked if it is not. A usual order. I am done no more Kaysville Arby’s. Second time in a Month with.a Screwed up order. And bun was cold. Bad experience.
Food: 1
Service: 2
It was busy when I went at 1pm through the drive-thru, but they kept the line moving steady, the food fresh, and the staff didnt seem overwhelmed or rushed.
Atmosphere: 4
Food: 4
Service: 4
Good food slways
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Roast Beef, French Dip, Greek Gyro
I haven’t been here in a few months because the last time I did things were pretty dirty. I had a really bad day, and really missed Arby’s so I decided to go earlier this evening. Not only were things much cleaner this time but the employee Brooke who helped me was so kind, I left with a smile. Will definitely be coming back more often now.
Atmosphere: 5
Food: 5
Service: 5
This might be the worst possible thing to ever happen. I ordered a roast beef sandwich and they didn’t bother slicing the meat so I got a bunch of solid chunks of roast beef to go along with my cold soggy fries. The root beer was pretty good though.
Food: 1
There were no customers at the store yet it was still disgusting and dirty. We had to clean our own table before we could take a seat. One other customer came in while we were there and the employees just continued talking instead of even attempting to clean a table or the drink station.
Atmosphere: 1
Food: 3
Service: 1
I went to this location because when passing by i never see any customers and thought I would help. However the sandwich that I ordered had stale dry bread, the mayo and meat were only in the middle of the sandwich, not spread to the edges. No care in spite of no other customers. Possibly there is a reason they have little business. I won't be back.
Atmosphere: 4
Food: 2
Service: 4
This all started with my husband who tried to place a mobile order to pick up as soon as possible however, after submitting the order it said it wouldn’t be ready until tomorrow at 10 AM. So my husband pulled up to the drive-thru and they said they didn’t see his order so then he had to re-order through the drive-thru and he asked if they had pumpkin pie turnovers but they told him no, even though it says on the app that they do. Then he gets home and realizes that they gave him two roast beef sandwiches instead of two roast beef and cheddar sandwiches. On top of that we ordered two apple turnovers and both of them had nothing in them. No filling whatsoever. Not impressed with this visit and now we have to worry about getting our money back for the 1st order that we placed because it didn’t give us the option to cancel the order.
First off nobody came to take our order for like 10 minutes is was not busy there was nobody there nor was there anyone in the drive through second he told my daughter clean her mess, because she accidentally dropped a ketchup pack just be like hey you dropped something not try and tell someone's kid to do something in a rude tone, third my sons chicken nuggets were burt to a crisp i cracked them open to find any chicken left and i threw them all away my daughters slider was soggy and lot soggy from cheese like oily soggy she took two bites and said it was disgusting showed me and I said throw it away my food was horrible as well all fries we received were old and hard i wanted to confront them about my order but I am not someone to complain ever I don't leave reviews im not confrontational at all I am also not picky but this was TERRIBLE.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I just went the Powerade was pure syrup and they took 5 minutes for them to greet us and then my Mac and cheese bites were burnt and my fries had a huge greas block in it
Atmosphere: 1
Food: 1
Service: 1
We went to pick up food for my family for dinner at the one in Kaysville. The people were friendly in the drive thru. We order a Reuben…The bread was stale, and there wasn’t enough toppings or meat. We got a large drink as well and it was completely flat I asked for different kind of drink explaining it was flat and got another drink completely flat. The lady was confused about asking me if I wanted her to throw the first drink away I said yes because it’s gross and completely flat. She seemed a little frustrated about that. I also order a couple of sliders a buffalo chicken and two regular meat and cheese sliders packaging kind of messy. Which I get it’s not a deal breaker. We also order the jalapeño poppers and they were wonderful as always. It’s just sad when you spend money and you don’t get the quality you deserve.
Atmosphere: 2
Food: 1
Service: 2
We went through the drive through and checked our bag before we left, we had ordered mozzarella sticks and they gave us Mac balls instead then they asked for the Mac balls back before they gave us some mozzarella sticks, which is fine but I couldn’t even eat my meal thinking about them giving those balls to the next customer and then I wondered if that could’ve been any of my meal also asked for Arby sauce and horsey sauce did not get the horsey sauce
The curly fries were stale and they smashed everything in one bag so the beef and cheddar sandwich was smashed flat Yes
Very bad Customer service and seems very unsanitary
Atmosphere: 1
Food: 1
Service: 1
Great food, server was helpful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Dip
Every single time I go to the Kaysville location my order is wrong. It was so annoying that I stopped going to this location (for a couple of years). I tried again tonight hoping my experience would be different. It wasn't. Part of my order was left out. Ugh. Just do better.
Service: 1
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