Nicole is so kind she always help me to refill my drinks, food was amazing and fresh
Atmosphere: 5
Food: 5
Service: 5
Sariah Arroyo
I’m an Uber Eats driver, and I had a really disappointing experience with the general manager at this location. I came back to let her know there was a mistake with an order for an elderly couple—one of them asked for a Cherry soda and was given a Coca-Cola instead. I explained the situation in Spanish and English, and I even told her I wasn’t asking to charge them or make it difficult—I just wanted to help the couple, who were clearly struggling.
Instead of showing any empathy, the general manager immediately said “no” and refused to make it right. I’ve seen other restaurants (including other Carl’s Jr. locations) happily fix small mistakes or even offer a free drink if a customer has to wait too long. But here, the manager chose not to help at all.
It wasn’t about the soda—it was about basic decency and professionalism. The lack of empathy and compassion was shocking. If I could give this location zero stars, I would.
Atmosphere: 1
Food: 1
Service: 1
P Rivera
Sandra deserves a raise!! Exceptional customer service! Clean restaurant, the condiments were all in place... and you dont get that nowadays. My new go to lol
Atmosphere: 5
Food: 5
Service: 5
Elliot Hernandez
Super clean and fast
Atmosphere: 5
Food: 5
Service: 5
Veronica Cisneros
Verry clean place nice costumer service drive true lady very nice 😊
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken
Margarita Galindo
I love this food fresh and good prices thank you 😊
Atmosphere: 5
Food: 5
Service: 5
Lio Z
Nicole was awesome she got the order right and was very lovely to talk to
Atmosphere: 5
Food: 5
Service: 5
Norma Ochoa-paz
Matthew was amazing he has great customer service and was so kind to us.
Atmosphere: 5
Food: 5
Service: 5
Carlos Arrieta
It was the 1st time on the 3812 West 5400 South location but the service was different than in other places, it was a great experience. Thanks to Mathew and the afternoon crew.
Atmosphere: 5
Food: 5
Service: 5
venice jensen
Your coupons should be able to be used more that one for happy hour. Looks like you lose business due to lack of foresight.
3 sandwiches 2 fries 1 coke 40 dollars.. I feel like carls has California prices in all their stores..kind of explains why they aren't very busy. The food was good but not 40 dollars good. I know I can be a bit cheap but its just overpriced.
Atmosphere: 3
Food: 4
Service: 5
Jeano Tye
They were shorthanded tonight and it took them a little longer than normal, but they did a great job, trying to get food out promptly.
Atmosphere: 3
Food: 4
Service: 4
Chelsie S
I stopped getting the grilled cheese breakfast sandwich because it's never toasted anymore. This morning caved and wanted to try again. Soft fluffy buttered bread and cold cheese, not a hint of grilled or touch of heat. It's still an edible sandwich, but come on! Also they didn't have sugar or creamer for coffee today.
Atmosphere: 3
Food: 1
Service: 3
Roger Hale
Employee was kind, spoke clear, food was great!
Atmosphere: 5
Food: 5
Service: 5
Mariah Nichols
Honestly, this place doesn't give a shit I'm literally sitting down watching them conversate while i've waited for over ten minutes for just a five pack of chicken tenders... and it always takes this long here, always. If you are in a hurry, don't even bother!!
Nicole is so kind she always help me to refill my drinks, food was amazing and fresh
Atmosphere: 5
Food: 5
Service: 5
I’m an Uber Eats driver, and I had a really disappointing experience with the general manager at this location. I came back to let her know there was a mistake with an order for an elderly couple—one of them asked for a Cherry soda and was given a Coca-Cola instead. I explained the situation in Spanish and English, and I even told her I wasn’t asking to charge them or make it difficult—I just wanted to help the couple, who were clearly struggling.
Instead of showing any empathy, the general manager immediately said “no” and refused to make it right. I’ve seen other restaurants (including other Carl’s Jr. locations) happily fix small mistakes or even offer a free drink if a customer has to wait too long. But here, the manager chose not to help at all.
It wasn’t about the soda—it was about basic decency and professionalism. The lack of empathy and compassion was shocking. If I could give this location zero stars, I would.
Atmosphere: 1
Food: 1
Service: 1
Sandra deserves a raise!! Exceptional customer service! Clean restaurant, the condiments were all in place... and you dont get that nowadays. My new go to lol
Atmosphere: 5
Food: 5
Service: 5
Super clean and fast
Atmosphere: 5
Food: 5
Service: 5
Verry clean place nice costumer service drive true lady very nice 😊
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken
I love this food fresh and good prices thank you 😊
Atmosphere: 5
Food: 5
Service: 5
Nicole was awesome she got the order right and was very lovely to talk to
Atmosphere: 5
Food: 5
Service: 5
Matthew was amazing he has great customer service and was so kind to us.
Atmosphere: 5
Food: 5
Service: 5
It was the 1st time on the 3812 West 5400 South location but the service was different than in other places, it was a great experience. Thanks to Mathew and the afternoon crew.
Atmosphere: 5
Food: 5
Service: 5
Your coupons should be able to be used more that one for happy hour. Looks like you lose business due to lack of foresight.
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
3 sandwiches 2 fries 1 coke 40 dollars.. I feel like carls has California prices in all their stores..kind of explains why they aren't very busy. The food was good but not 40 dollars good. I know I can be a bit cheap but its just overpriced.
Atmosphere: 3
Food: 4
Service: 5
They were shorthanded tonight and it took them a little longer than normal, but they did a great job, trying to get food out promptly.
Atmosphere: 3
Food: 4
Service: 4
I stopped getting the grilled cheese breakfast sandwich because it's never toasted anymore. This morning caved and wanted to try again. Soft fluffy buttered bread and cold cheese, not a hint of grilled or touch of heat. It's still an edible sandwich, but come on! Also they didn't have sugar or creamer for coffee today.
Atmosphere: 3
Food: 1
Service: 3
Employee was kind, spoke clear, food was great!
Atmosphere: 5
Food: 5
Service: 5
Honestly, this place doesn't give a shit I'm literally sitting down watching them conversate while i've waited for over ten minutes for just a five pack of chicken tenders... and it always takes this long here, always. If you are in a hurry, don't even bother!!
Atmosphere: 1
Food: 1
Service: 1
Loading...