Zero stars Bad customer service my last 3 visits chips are not cooked correctly making them super hard for the cost this should not be an issue. I'll gladly drive to the bountiful location just to avoid rude employees I've worked in food and never given my customers so much grief for no reason it ruins their meal yuck!! disgusted with this place chipotle please handle your employees specifically the brown haired female at this location.
Savana Kerr
If I never ate at this Chipotle again it would still be too soon.
I had a free burrito and I cashed it in at this location because it was between my work and the appointment I was headed to. Let me just list off everything that was wrong with my meal:
1. The brown rice was undercooked 2. The pinto beans were undercooked 3. The upper half of my burrito was just cheese and sour cream?? Honestly at least SOMETHING was ingestible. It tasted like a congealed disaster but was the most appetizing aspect of this meal, and that should tell you something! 4. The guacamole was brown. Not just on top from oxygenation, but all the way throughout. 5. The chips were stale. 6. I got a drink, hoping for a Diet Coke, but half their drinks were out.
Literally my entire meal, start to finish, was subpar if not entirely inedible. Submitting a ticket to their AI agent just hit me with a 'Sorry your food sucked' and no refund for the food I purchased.
Totally bogus because honestly even though my burrito was free, I STILL overpaid. Chipotle owes ME reparations for how foul that entire experience once. I can only imagine that my greatest enemy must work here because I don't understand how one human being could look at this food and serve it to another.
I just placed an order here on accident and it was an ordeal and a half to get it refunded, because the phone number listed for this location routes to yet another AI agent with pretend typing sounds to boot.
Save yourself the time and the headache. If you're craving Chipotle, make the drive to another location. This place will only leave you feeling sad and angry. And for the prices they charge, that's just unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Emily Taylor-Cervantes
I usually love this location but lately to-go orders are unacceptable. I don’t know how this can be considered a salad when there’s 4 pieces of lettuce. My husbands burrito bowl was maybe a child’s handful of food. For our order to be $44 and this is what we get from two of the meals, is ridiculous.
Kacey
WAAAAAYYYY overpriced. Portions are small. Id rather go to Cafe Rio way more food for the cost
Jean Paul Rouliez
I ordered food by application. I ordered a bowl with vegan meat and guacamole. I paid 20 dollars for a bowl, but I received very little food and very spicy meat. I ordered a side of salsa but apparently it came all mixed up with two lettuce leaves, three beans and the inedible meat. I also ordered 3 tacos and those were more decent. The service was fast. Summary: I paid 45 dollars for 3 tacos. I won't order again through the app.
Scott Etkin
I recently had a truly appalling experience at Chipotle, and I feel compelled to share it. From the moment I walked in, it was clear that cleanliness was not a priority. The floors were sticky and littered with food scraps, and the tables were covered in grime. The serving area was even worse. Ingredients were sloppily thrown into bins, with remnants spilling over the sides. The trash cans were overflowing with garbage and looked like they hadn't been properly cleaned in ages, and the entire area had a general air of neglect. As for the food itself, it was utterly disgusting. The chicken was dry and rubbery, the rice was mushy, and the vegetables looked wilted and unappetizing. I found a stray piece of what looked like a black hair in my bowl, which immediately turned my stomach. The entire meal tasted off, and I ended up throwing most of it away. The overall atmosphere was chaotic and unsanitary. The staff seemed overwhelmed and disinterested, and no one was making any effort to clean up the mess. I left feeling utterly disgusted and concerned about food safety. I will absolutely not be returning to this Chipotle, and I strongly advise others to avoid it.
Atmosphere: 1
Food: 1
Service: 1
Musik Mc.
Unfortunately the meat I recived was Absolutely burnt. You could taste the buent in each bite and had chunch to it which my chicken usually does not. My friend who had the brisket also had her meat burnt and could not eat it.
Atmosphere: 4
Food: 1
Service: 3
Norm McDonald
I agree with the National complaint that their portion sizes are now very minimal. Not worth the price any longer. I’ll use up my points and then delete the app and begin getting my burrito bowls from cafe Rio. Peace out Chipotle
Rob Schoenfeld
Small portions for meh food
Atmosphere: 1
Food: 1
Service: 1
Joshua Larkin
Veterans be aware. The Layton location is NOT honoring any Veterans Day promotions.
Zero stars Bad customer service my last 3 visits chips are not cooked correctly making them super hard for the cost this should not be an issue. I'll gladly drive to the bountiful location just to avoid rude employees I've worked in food and never given my customers so much grief for no reason it ruins their meal yuck!! disgusted with this place chipotle please handle your employees specifically the brown haired female at this location.
If I never ate at this Chipotle again it would still be too soon.
I had a free burrito and I cashed it in at this location because it was between my work and the appointment I was headed to. Let me just list off everything that was wrong with my meal:
1. The brown rice was undercooked
2. The pinto beans were undercooked
3. The upper half of my burrito was just cheese and sour cream?? Honestly at least SOMETHING was ingestible. It tasted like a congealed disaster but was the most appetizing aspect of this meal, and that should tell you something!
4. The guacamole was brown. Not just on top from oxygenation, but all the way throughout.
5. The chips were stale.
6. I got a drink, hoping for a Diet Coke, but half their drinks were out.
Literally my entire meal, start to finish, was subpar if not entirely inedible. Submitting a ticket to their AI agent just hit me with a 'Sorry your food sucked' and no refund for the food I purchased.
Totally bogus because honestly even though my burrito was free, I STILL overpaid. Chipotle owes ME reparations for how foul that entire experience once. I can only imagine that my greatest enemy must work here because I don't understand how one human being could look at this food and serve it to another.
I just placed an order here on accident and it was an ordeal and a half to get it refunded, because the phone number listed for this location routes to yet another AI agent with pretend typing sounds to boot.
Save yourself the time and the headache. If you're craving Chipotle, make the drive to another location. This place will only leave you feeling sad and angry. And for the prices they charge, that's just unacceptable.
Atmosphere: 1
Food: 1
Service: 1
I usually love this location but lately to-go orders are unacceptable. I don’t know how this can be considered a salad when there’s 4 pieces of lettuce. My husbands burrito bowl was maybe a child’s handful of food. For our order to be $44 and this is what we get from two of the meals, is ridiculous.
WAAAAAYYYY overpriced. Portions are small.
Id rather go to Cafe Rio way more food for the cost
I ordered food by application. I ordered a bowl with vegan meat and guacamole. I paid 20 dollars for a bowl, but I received very little food and very spicy meat. I ordered a side of salsa but apparently it came all mixed up with two lettuce leaves, three beans and the inedible meat. I also ordered 3 tacos and those were more decent. The service was fast. Summary: I paid 45 dollars for 3 tacos. I won't order again through the app.
I recently had a truly appalling experience at Chipotle, and I feel compelled to share it. From the moment I walked in, it was clear that cleanliness was not a priority. The floors were sticky and littered with food scraps, and the tables were covered in grime.
The serving area was even worse. Ingredients were sloppily thrown into bins, with remnants spilling over the sides. The trash cans were overflowing with garbage and looked like they hadn't been properly cleaned in ages, and the entire area had a general air of neglect.
As for the food itself, it was utterly disgusting. The chicken was dry and rubbery, the rice was mushy, and the vegetables looked wilted and unappetizing. I found a stray piece of what looked like a black hair in my bowl, which immediately turned my stomach. The entire meal tasted off, and I ended up throwing most of it away.
The overall atmosphere was chaotic and unsanitary. The staff seemed overwhelmed and disinterested, and no one was making any effort to clean up the mess. I left feeling utterly disgusted and concerned about food safety. I will absolutely not be returning to this Chipotle, and I strongly advise others to avoid it.
Atmosphere: 1
Food: 1
Service: 1
Unfortunately the meat I recived was Absolutely burnt. You could taste the buent in each bite and had chunch to it which my chicken usually does not.
My friend who had the brisket also had her meat burnt and could not eat it.
Atmosphere: 4
Food: 1
Service: 3
I agree with the National complaint that their portion sizes are now very minimal. Not worth the price any longer. I’ll use up my points and then delete the app and begin getting my burrito bowls from cafe Rio.
Peace out Chipotle
Small portions for meh food
Atmosphere: 1
Food: 1
Service: 1
Veterans be aware. The Layton location is NOT honoring any Veterans Day promotions.
Restaurantji Recommends
Great food
Atmosphere: 5
Food: 5
Service: 5
Chipotle will forever be good!
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Pulled Pork Burrito Bowl
Tortilla wrap on burritos are tasteless factory made Cafe Rio’s are made on site ..
Atmosphere: 5
Food: 4
Service: 5
Very disappointed very little protein. Taste not near as good as I remember. Price was more than a sit down restaurant.
Atmosphere: 2
Food: 3
Service: 3
Staff was justbas bland as the food.
Atmosphere: 2
Food: 2
Service: 2
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