Brooklyn always gives a great customer service experience! Definitely recommend this location!
Atmosphere: 5
Food: 5
Service: 5
Monica Martinez
Brooklyn was very nice and helpful! The drink was excellent!!
Atmosphere: 5
Food: 5
Service: 5
Debbie Rivera
I enjoy going to fiiz especially when this young gal named Brooklyn is working. Super ppl friendly and greets with a smileš makes me enjoy wanting to go back!! Drinks and food were served promptly as well.
Atmosphere: 5
Food: 5
Service: 5
Morton And Sons
Brooklyn is the best great drinks
Atmosphere: 5
Food: 5
Service: 5
Lori Carrigan
Love visiting this location, they are quick, efficient, and always friendly! Courtnee is the best!
Atmosphere: 5
Food: 5
Service: 5
Cin Massey
Itās Sunday, Iām at the drive through 3 min before 12:00. The girl thatās working opens the window, no smile very rude ā We donāt open till 12;00ā I tell her Iām aware of this , she rolls her eyes and shuts the window. If you donāt like your job get another job!
Service: 1
Deey Bryant
3 workers only 1 was welcoming. When we ordered a 44 oz the lady told us we couldn't add red bull, its only for 16 oz, all other locations have done this. Also the lady didnt ask what the soda base was, did she plan on picking it for me? Kept asking is that all, there were two of us trying to order together. When we ordered popcorn we were told we had to wait and it was gonna be a while, even tho there was popcorn available. We told her we would take what was popped already, by the way it tasted fresh so it wasnt old. Yall may say these ladies had a long day and that's fair, but I feel this is lack of training, minimal professionalism and poor customer service. Ill go to another location before I ever come here again.
Atmosphere: 2
Food: 4
Service: 1
Jessica Mangano
The drive thru is scary to navigate in a sedan let alone a big truck. We arrived and walked into the store as a guy was walking out. They told us their lobby was closed (drive thru was still open). I told them my truck wonāt fit in their drive thru. The girl looked at her watch and shrugged her shoulders and kept doing drive thru orders. I looked at my watch and it was 2 mins after their lobby closed (which it feels like a guessing game when their lobby will be open or not). When you have a drive thru as narrow and curvy as theirs, you should keep your lobby open until you actually close. I gave them an extra star because it forced us to their competitor which we feel in love with. The only reason I will return to Fiiz is to use the rest of my gift cards I purchased on special and when at Lagoon. Beyond that we will go to one of your many competitors (there are a ton in this state). After reading several reviews about the same terrible customer service I took my extra star away for driving me to their competitor which honestly were so friendly and tasted better and had more options than Fiiz.
Atmosphere: 1
Food: 1
Service: 1
Cruz
I love the ice.
Atmosphere: 2
Food: 5
Service: 5
Devyn Williams
We came inside because the drive thru was all the way onto the road. There were only two people working and no one even acknowledged us when we walked in. We stood there waiting for like 7 minutes before anyone said anything to us. And all it was, was ādo you know what you want?ā We ordered really quickly because we had plenty of time to decide- and we were obviously inconveniencing them. The girl making our drinks was swearing because the sticker machine got caught. It was a very uncomfortable situation. And on top of it our drinks werenāt even filled to the top. I feel like we wasted our money on a 44 oz when there is about an inch of air above the drink.
Tasty, but expensive. Definitely worth a drink every now and then.
Atmosphere: 5
Food: 5
Service: 4
RJ Elwood
Holy mother of ghandi! I used to like their soft pretzels if you were lucky enough to get them fresh. They switched to pretzel bites and they were actually the worst thing Iāve ever had. Cardboard is an understatement. Itās like the cardboard had been sitting on the side of the freeway for 3 months, ran over a dozen times, covered in road slush, then set on fire. They were burnt but also soggy at the same time. Had no flavor. Not even the cheese sauce could mask the nastiness of them.
Last time I ordered a pretzel from them It was fine, but the workers didnāt say they were out of cheese sauce and they charged me for it, but I never got it. Service is really just lacking here. I never have problems like this at other locations. Workers are constantly on their phones. Then touching stuff without washing their hands. Did you know that the average phone has just about as many germs, if not more, than the average TOILET!? They are touching your stuff with grubby hands.
Atmosphere: 3
Food: 1
Service: 1
Lon McReaken
Worst best habit!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Summer Nights
Danielle Hodges
Terrible service at the Layton location. Staff was unwilling to take our order until we told them we would call the owner. Staff does not want to do there job and are very rude to customers. We will return to this location.
Brooklyn always gives a great customer service experience! Definitely recommend this location!
Atmosphere: 5
Food: 5
Service: 5
Brooklyn was very nice and helpful! The drink was excellent!!
Atmosphere: 5
Food: 5
Service: 5
I enjoy going to fiiz especially when this young gal named Brooklyn is working. Super ppl friendly and greets with a smileš makes me enjoy wanting to go back!! Drinks and food were served promptly as well.
Atmosphere: 5
Food: 5
Service: 5
Brooklyn is the best great drinks
Atmosphere: 5
Food: 5
Service: 5
Love visiting this location, they are quick, efficient, and always friendly! Courtnee is the best!
Atmosphere: 5
Food: 5
Service: 5
Itās Sunday, Iām at the drive through 3 min before 12:00. The girl thatās working opens the window, no smile very rude ā We donāt open till 12;00ā
I tell her Iām aware of this , she rolls her eyes and shuts the window.
If you donāt like your job get another job!
Service: 1
3 workers only 1 was welcoming. When we ordered a 44 oz the lady told us we couldn't add red bull, its only for 16 oz, all other locations have done this. Also the lady didnt ask what the soda base was, did she plan on picking it for me? Kept asking is that all, there were two of us trying to order together. When we ordered popcorn we were told we had to wait and it was gonna be a while, even tho there was popcorn available. We told her we would take what was popped already, by the way it tasted fresh so it wasnt old. Yall may say these ladies had a long day and that's fair, but I feel this is lack of training, minimal professionalism and poor customer service. Ill go to another location before I ever come here again.
Atmosphere: 2
Food: 4
Service: 1
The drive thru is scary to navigate in a sedan let alone a big truck. We arrived and walked into the store as a guy was walking out. They told us their lobby was closed (drive thru was still open). I told them my truck wonāt fit in their drive thru. The girl looked at her watch and shrugged her shoulders and kept doing drive thru orders. I looked at my watch and it was 2 mins after their lobby closed (which it feels like a guessing game when their lobby will be open or not). When you have a drive thru as narrow and curvy as theirs, you should keep your lobby open until you actually close. I gave them an extra star because it forced us to their competitor which we feel in love with. The only reason I will return to Fiiz is to use the rest of my gift cards I purchased on special and when at Lagoon. Beyond that we will go to one of your many competitors (there are a ton in this state). After reading several reviews about the same terrible customer service I took my extra star away for driving me to their competitor which honestly were so friendly and tasted better and had more options than Fiiz.
Atmosphere: 1
Food: 1
Service: 1
I love the ice.
Atmosphere: 2
Food: 5
Service: 5
We came inside because the drive thru was all the way onto the road. There were only two people working and no one even acknowledged us when we walked in. We stood there waiting for like 7 minutes before anyone said anything to us. And all it was, was ādo you know what you want?ā We ordered really quickly because we had plenty of time to decide- and we were obviously inconveniencing them. The girl making our drinks was swearing because the sticker machine got caught. It was a very uncomfortable situation. And on top of it our drinks werenāt even filled to the top. I feel like we wasted our money on a 44 oz when there is about an inch of air above the drink.
Atmosphere: 2
Service: 1
Restaurantji Recommends
Tasty! Fun! Nice server!
Atmosphere: 5
Food: 5
Service: 5
Tasty, but expensive. Definitely worth a drink every now and then.
Atmosphere: 5
Food: 5
Service: 4
Holy mother of ghandi! I used to like their soft pretzels if you were lucky enough to get them fresh. They switched to pretzel bites and they were actually the worst thing Iāve ever had. Cardboard is an understatement. Itās like the cardboard had been sitting on the side of the freeway for 3 months, ran over a dozen times, covered in road slush, then set on fire. They were burnt but also soggy at the same time. Had no flavor. Not even the cheese sauce could mask the nastiness of them.
Last time I ordered a pretzel from them It was fine, but the workers didnāt say they were out of cheese sauce and they charged me for it, but I never got it. Service is really just lacking here. I never have problems like this at other locations. Workers are constantly on their phones. Then touching stuff without washing their hands. Did you know that the average phone has just about as many germs, if not more, than the average TOILET!? They are touching your stuff with grubby hands.
Atmosphere: 3
Food: 1
Service: 1
Worst best habit!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Summer Nights
Terrible service at the Layton location. Staff was unwilling to take our order until we told them we would call the owner. Staff does not want to do there job and are very rude to customers. We will return to this location.
Atmosphere: 1
Food: 1
Service: 1
Loading...