Mrs. Fields

Awful customer service when we went a couple days ago. Lady was so bothered by the mere fact of us ordering a cookie. Rude, lazy, grumpy. Didn't want to ask her boss a simple question because she was too bothered to walk a few steps lol we highly do not recommend. Unless, you are okay with lazy and mean service.

Service: 1

I <3 cookies

Lady is rude. Waited forever for her to come to the counter. Im sorry that you have to actually work and not chat with friends in the food court. Frosted sugar cookies are too sweet.

Food: 2

Service: 1

Ordered a cookie for a Birthday and never received it. Called 3 SEPERATE times and was told they would ship it out on 3 DIFFERENT occasions. Still never came. Will never be ordering anything again and will never do business with Mrs. Fields again. Worst customer service, and worse experience with ANY company

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Birthday Cake

Run by the Pretzel Maker employees. Won’t take cake orders and almost nothing made in the display. Stood there for almost 10 minutes before the lady at the pretzel place walked over to “help”.

Atmosphere: 1

Food: 1

Service: 1

They have the most unfriendly people working there. I love the cookies (the only reason for 2 stars the employees don't get any stars) and I might just start ordering them online. They are very rude and condescending. I don't think I've ever been treated so poorly anywhere else.

Sad this location won't be open for long. Short staffed, no variety, cakes are back ordered. A bag of OLD cookies for $6. I bought some but not worth it. ?

Went here to buy a cookie and the lady that was there didn't answer my question when I told her how much they where and she said a couple dollars what a great answer plus they didn't have much cookies only one type of cookie so I asked and she said I don't know I don't have an idea, she was hiding pretending I wasn't there until I called for someone to help me they ask for a good attitude and good customer service come now that's funny

Atmosphere: 1

Food: 1

Service: 1

Wife stood at the counter for 15 minutes and no one was there. When I mentioned the staff at the next door pretzelmaker might be running the place they gave me a dirty look so we left. We will go elsewhere next time, message was heard loud and clear.

I ordered $75 worth of cookies to arrive on 12/22, and they have not arrived ten days later. Mrs. Fields told me that they have a 30 day shelf life, and to eat the old cookies whenever they get here. It was my fault for not paying $35 for express delivery. Never again.

They did so good .. they were short staffed and I watch the two ladies working work there tails off .. hands down they were doing amazing for only two working .. thank you for taking care of us and all your hard work ..

Went in to order a birthday cookie cake, was told they are only taking Valentine’s Day orders they have no signs posted anywhere saying they aren’t taking orders other then valentines. And to top it off they aren’t opening until 11:30 and their hours say 11 am. I’ll never do business with them after I waited for 30 minutes to be told that.

I've never received worse customer service anywhere else in my life

Never have the most popular cookies available. Lazy employees the never want to wait on you and are rude when they do

We always get cookie cakes from here for our family birthdays. The past two cakes I've gotten, one in July for my daughter and one this past weekend for my son, were decorated so so cute. They really did a great job. They are always ready for pickup when I ask, and our family loves them. The employees are helpful. I'd recommend the cookie cakes!