We were the only car in the line and waited 18 mins for our food, it was crazy. No apology or explanation when we received it. Then, it as all shoved in one bag, which totally ruined our fried zucchini; it was smashed. And also there were barely any criss cut fries in our LARGE size order. Very poor experience. I tried reaching out to the contact on their window first but she never responded. Disappointing. Too expensive for this level of quality.
Atmosphere: 1
Food: 1
Service: 1
Kason Hickman
Everything was good except the chicken tenders, which weren't that great. However, everyone else liked everything besides the chicken tenders.
Atmosphere: 5
Food: 4
Service: 5
Lorin
I never go to Carl's Jr, and only came here because my kids had vouchers for free kids meals. This location was the closest to my house and I figured it would be as good as any other location. What started as a super frustrating trip to try and use the vouchers turned into a surprisingly pleasant meal with my family. Kevin observed my frustration with the Carl's Jr app and went far beyond what I would expect from any employee. He was patient, kind, and so helpful in explaining small nuances with the app. Not once did he seem annoyed, and had a genuine friendliness about him the entire time. The food tasted fine and was exactly what I expected. The service, however, was better than I've experienced at any other fast food restaurant. Thank you Kevin, for changing my mind about going back to a Carl's Jr. I would definitely visit this location again.
Atmosphere: 4
Food: 4
Service: 5
Debbie Lummus
I went to the drive through just for water. I asked for 3 cups of water and they tried charging me almost $11. I asked 2 times if they were sure it was that much just for water and they said yes. Water is free. I'll pay for a cup willingly but not $11.
Service: 1
Jose Montoya
Always good food in Provo Carls Junior.
Atmosphere: 5
Food: 5
Service: 5
ShrugShoulderz
I ordered through door dash a simple double cheese with jalapenos. I get a single patty with nothing on it but ketchup. I call them, they don't answer for a few calls, they pick up the phone, hang up on me immediately. So I drive down, I reorder my burger and pay full price for it. I get a double cheese with just ketchup, no jalapenos. I had to go back in and ask for jalapenos. Store manager gives me some shit excuse about being understaffed. Worst experience I have ever had. I need someone from corporate or higher than the manager of that store to contact me about the bad service, not only customer service, but attitude given while I was in store. There's NO EXCUSE for this bullshit.
Atmosphere: 1
Food: 3
Service: 1
Daniel Vergara
Excellent service from the girl who serves in the mornings, good prices and the jalapeño burger is great.
Dubraska Gomez
The attention in this restaurant is amazing! It is a hidden gem since fast food chains usually do not stand out in the attention. Enjoy it!
Atmosphere: 5
Food: 5
Service: 5
Elyse Holland
$27 on crap food disappointing. Burger small and poorly put together .
Atmosphere: 1
Food: 1
Service: 3
Adam foofoo
I don't leave reviews for carls jr... Ever. But man, this one impressed me. Hot food, friendly service. Id go back here again any time.
The drive through guy was so friendly and nice. 10/10. All Carl's jr should be like this one.
By far one of the cleanest and fastest restaurants I've ever been to. Definitely a favorite
Atmosphere: 5
Food: 5
Service: 5
Carlos Duarte
One of the best fast food burgers.
Atmosphere: 4
Food: 4
Service: 4
Whitney Lunt
not only did they get my order wrong, but the breakfast sandwich they did give me was rock hard on the outside and rubbery on the inside. I couldn't make it through the sandwich...I expected better
Atmosphere: 3
Food: 1
Service: 4
Denae Brown
I enjoy this location. I’ve been to others that have made me walk right out. This location has nice workers and clean
We were the only car in the line and waited 18 mins for our food, it was crazy. No apology or explanation when we received it. Then, it as all shoved in one bag, which totally ruined our fried zucchini; it was smashed. And also there were barely any criss cut fries in our LARGE size order. Very poor experience. I tried reaching out to the contact on their window first but she never responded. Disappointing. Too expensive for this level of quality.
Atmosphere: 1
Food: 1
Service: 1
Everything was good except the chicken tenders, which weren't that great. However, everyone else liked everything besides the chicken tenders.
Atmosphere: 5
Food: 4
Service: 5
I never go to Carl's Jr, and only came here because my kids had vouchers for free kids meals. This location was the closest to my house and I figured it would be as good as any other location. What started as a super frustrating trip to try and use the vouchers turned into a surprisingly pleasant meal with my family. Kevin observed my frustration with the Carl's Jr app and went far beyond what I would expect from any employee. He was patient, kind, and so helpful in explaining small nuances with the app. Not once did he seem annoyed, and had a genuine friendliness about him the entire time. The food tasted fine and was exactly what I expected. The service, however, was better than I've experienced at any other fast food restaurant. Thank you Kevin, for changing my mind about going back to a Carl's Jr. I would definitely visit this location again.
Atmosphere: 4
Food: 4
Service: 5
I went to the drive through just for water. I asked for 3 cups of water and they tried charging me almost $11. I asked 2 times if they were sure it was that much just for water and they said yes. Water is free. I'll pay for a cup willingly but not $11.
Service: 1
Always good food in Provo Carls Junior.
Atmosphere: 5
Food: 5
Service: 5
I ordered through door dash a simple double cheese with jalapenos. I get a single patty with nothing on it but ketchup. I call them, they don't answer for a few calls, they pick up the phone, hang up on me immediately. So I drive down, I reorder my burger and pay full price for it. I get a double cheese with just ketchup, no jalapenos. I had to go back in and ask for jalapenos. Store manager gives me some shit excuse about being understaffed. Worst experience I have ever had. I need someone from corporate or higher than the manager of that store to contact me about the bad service, not only customer service, but attitude given while I was in store. There's NO EXCUSE for this bullshit.
Atmosphere: 1
Food: 3
Service: 1
Excellent service from the girl who serves in the mornings, good prices and the jalapeño burger is great.
The attention in this restaurant is amazing! It is a hidden gem since fast food chains usually do not stand out in the attention. Enjoy it!
Atmosphere: 5
Food: 5
Service: 5
$27 on crap food disappointing. Burger small and poorly put together .
Atmosphere: 1
Food: 1
Service: 3
I don't leave reviews for carls jr... Ever. But man, this one impressed me. Hot food, friendly service. Id go back here again any time.
The drive through guy was so friendly and nice. 10/10. All Carl's jr should be like this one.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
By far one of the cleanest and fastest restaurants I've ever been to. Definitely a favorite
Atmosphere: 5
Food: 5
Service: 5
One of the best fast food burgers.
Atmosphere: 4
Food: 4
Service: 4
not only did they get my order wrong, but the breakfast sandwich they did give me was rock hard on the outside and rubbery on the inside. I couldn't make it through the sandwich...I expected better
Atmosphere: 3
Food: 1
Service: 4
I enjoy this location. I’ve been to others that have made me walk right out. This location has nice workers and clean
Atmosphere: 5
Food: 5
Service: 5
My favorite is the breakfast burritos
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