Firehouse Subs Thanksgiving Park

Got my order long. Nobody was at the restaurant but they acted rushed and cold didn’t like the workers

Atmosphere: 3

Food: 2

Service: 1

One of the best sandwiches I’ve had & such kind & considerate folks who made it!

Atmosphere: 5

Food: 5

Service: 5

Great place to bring the whole family

Atmosphere: 5

Food: 5

Service: 5

I ordered through Uber Eats and normally I love the food but today my food was all all wrong and when I borrowed my daughters scooter to go talk to the people working at Firehouse in Lehi the little dark woman working 11/20/2025 at 5pm wanted to tell me I took stuff off my sandwiches and pretty much called me a liar even after showing her pictures!! I stood there until I got my order corrected, she thought I wasn't going to stay. Like are you serious right now? I didn't waste my time and money to come in the cold to lie to someone!!! Just make the food like you're asked!!!

Atmosphere: 1

Food: 1

Service: 1

good food, but the service is super slow. i was in there for thirty minutes and was getting my food to go because i had a train to catch. they took forever taking orders and making my food, and made me miss my train. it’s disappointing because i work in fast food and it shouldn’t take me thirty minutes from ordering my food and then getting it to go. waste of time

The staff here is absolutely incompetent. No one seems to know what’s going on except for Garrett who was a shining star in the darkness that is Thanksgiving Point Firehouse Subs.

Atmosphere: 3

Food: 4

Service: 3

This is the WORST fire house subs ever !! Went in tonight. Spent $70 on 5 sandwiches. Half of the order was COMPLETELY wrong. I called and spoke to a woman that said she was the manager(literally the rudest person ever) she said she wasn’t going to do anything unless I drove all the way back. When I told her I couldn’t drive back it was too far she hung up on me !! This is what we got. A jalapeño lettuce and hot cheese. Disgusting 🤮 How is this woman a manager? SHE is a HORRIBLE !!

Atmosphere: 1

Food: 1

Service: 1

Food is always great, and workers are friendly!!

Atmosphere: 5

Food: 5

Service: 5

Walked right in
Placed my order with someone and had my Jerk Chicken sub, shortly after, tasting yummy and fresh!

Atmosphere: 5

Food: 5

Service: 5

I was given a take out time 45 minutes after I ordered. When I arrived at the store at the pickup time, they had just begun my order and I ended up waiting an additional 10 minutes for them to finish it up. I was in a bit of a time crunch, so this delay was quite inconvenient.

Atmosphere: 4

Food: 3

Service: 1

I placed an order through DoorDash, and one of the Philly steak sandwiches I received had no steak in it. On top of that, the chips were missing from the order. I called the restaurant to try to get this resolved, but after speaking with three different people, each one hung up on me.

I decided to go in person, and the experience was extremely upsetting. I spoke with an employee named Garret, who was very rude and aggressive. He refused to listen to me, and at one point he touched my phone when I tried to show him the DoorDash receipt, nearly knocking it out of my hand. I felt unsafe because of the way he was acting—I even started recording because I was afraid for my safety.

Instead of calmly resolving the issue, Garret argued with me repeatedly, became furious, and walked away. Eventually, he told a coworker to remake the sandwich and give me “20 pickles” just to get me out of there. This was completely unprofessional and disrespectful.

This experience was unacceptable. Mistakes with orders happen, but no customer should ever be treated this way when trying to get a simple issue resolved.

I went to get some last minute food for my wife and I. They say they are closed at 9 however when I went at 8:45 (yes I know that pushing it but you advertise being open till 9) when I went in everything looked closed. I went up to the register and waiting to be helped. The guy came up and looked really upset to see me standing there. He had his phone out texting and never said anything to me. He had to reopen the till and just stared at me so I just started to order. He took my order but the soups were off and put away. After I ordered a girl looked at me and asked if the sandwiches can be cold because they shut off and cleaned all their grills already. I called my wife to see what to do and while doing that at 8:50 the guy tells the girl “I’m going to go lock the door now so no one can come in” at that point I was just ready to leave. don’t advertise you are open till 9 if you closes everything before then.

Jenny was SO helpful and SO incredibly kind. She answered my questions and helped me feel comfortable and confident in my food choices. Thank you so so so much!!

Atmosphere: 5

Food: 4

Service: 5

Door dashed a sub from this Firehouse sub shop. It was the worst sandwich I’ve ever had. Took two bites and threw it out.

Food: 1

If you don't like the decision-making and personal involvement of Subway and want to order a sub off the menu with no deviation, here's your next lunch stop. Little customer interaction, but the food is decent if you've already been there several times and have a favorite order.

Atmosphere: 2

Food: 2

Service: 2