If I could give this place zero stars, I would—but Google requires at least one.
Had the worst restaurant experience at the Five Guys in Lehi today. Not only did they mess up my order, but the way the situation was handled was completely unacceptable.
I specifically ordered my burger with no onions, and halfway through eating it I suddenly tasted onion. I lost my appetite immediately because I really dislike onions—this is exactly why I asked for them to be left off. If this had been the last bite, I would’ve just let it go. But the onion was in the middle of the burger, so there was no way for me to know earlier.
When I went to speak with a staff member to explain the situation, he was extremely rude. He raised his voice at me and said, “I’m not going to do anything for you. IT HAPPENS! You’re only two bites away, just finish it!” Telling a customer to “just finish it” is not only disrespectful but also concerning from a food safety standpoint.
When I asked for his name, he refused to give it and pointed me to their Q&A board—clearly trying to avoid accountability. I had to ask another employee to find out that his name is Aksel.
Mistakes happen, but the dismissive and unprofessional way this situation was handled is unacceptable. I’m lucky I don’t have a food allergy—otherwise this could have turned into a serious situation. This experience makes me seriously question whether the staff here are following basic food safety SOPs if they think “IT HAPPENS!” is an acceptable response.
Very disappointing experience.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cajun Fries, Large Fries
Amulek Mera
5 guys is one of our favorites. But I called ahead to place my order I arrived and they gave out 5 orders that arrived after mine before mine I think 20 min it’s still not a lot of time but they didn’t even say sorry about it
Yevgeny Krymov
This thing plus potatoes cost me $17 no drink. I asked for grilled onions and I got lobbs of think fresh onion rings. It was my first time, far cry from In-N-Out
Atmosphere: 3
Food: 2
Service: 3
Gen Shelley
A decent and good burger! Kind of expensive! 30$ for 2 burgers and 1 fries. Not a ton of variety but good in the simple-a little more advanced than an in and out burger! Lots of fries! Solid 7.8/10 fries. Good sauce!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Five Guys Style, French Fries
Steven Nihipali
Was kinda loud for a date night, but it's ok. Food is always amazing anna it's a greasy burger..
Atmosphere: 3
Food: 5
Service: 5
Why Not
Pretty good burger and friendly staff
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: French Fries
Franci Sever
Went here good food, service, and a chill dude I talked to
Atmosphere: 5
Food: 5
Service: 5
Jonathan Marchant
Service was fast and kind!
Atmosphere: 5
Food: 5
Service: 5
blake
It's alright, kind of overpriced for a burger and fries.
The music playing is probably required,but I found it incredibly annoying. The food was delicious as usual, and served up pretty quickly.⁰
Atmosphere: 2
Food: 4
Service: 4
Brian R.
This place was a fair value and is now overly expensive
Atmosphere: 3
Food: 3
Service: 3
Dulce A.
My husband and I love the burgers from this place, they are delicious as well as the fries.
Atmosphere: 5
Food: 5
Service: 5
Brent Miller
Axel was absolutely amazing! Restaurant was packed and still greeted me and attended to me right away. Axel was incredibly cordial and timely in assisting me with my order. Most importantly, Axel took time to ask me about my day and showed me an abundance of genuine care and authenticity. Thank you, Axel. You made my day! Much appreciated!
Atmosphere: 5
Food: 5
Service: 5
Araceli Cordero
They were extremely rude. Food was a disappointment for the price.
Excellent burger, beats all the local places.
Atmosphere: 5
Food: 5
Service: 5
If I could give this place zero stars, I would—but Google requires at least one.
Had the worst restaurant experience at the Five Guys in Lehi today. Not only did they mess up my order, but the way the situation was handled was completely unacceptable.
I specifically ordered my burger with no onions, and halfway through eating it I suddenly tasted onion. I lost my appetite immediately because I really dislike onions—this is exactly why I asked for them to be left off. If this had been the last bite, I would’ve just let it go. But the onion was in the middle of the burger, so there was no way for me to know earlier.
When I went to speak with a staff member to explain the situation, he was extremely rude. He raised his voice at me and said, “I’m not going to do anything for you. IT HAPPENS! You’re only two bites away, just finish it!” Telling a customer to “just finish it” is not only disrespectful but also concerning from a food safety standpoint.
When I asked for his name, he refused to give it and pointed me to their Q&A board—clearly trying to avoid accountability. I had to ask another employee to find out that his name is Aksel.
Mistakes happen, but the dismissive and unprofessional way this situation was handled is unacceptable. I’m lucky I don’t have a food allergy—otherwise this could have turned into a serious situation. This experience makes me seriously question whether the staff here are following basic food safety SOPs if they think “IT HAPPENS!” is an acceptable response.
Very disappointing experience.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cajun Fries, Large Fries
5 guys is one of our favorites. But I called ahead to place my order I arrived and they gave out 5 orders that arrived after mine before mine I think 20 min it’s still not a lot of time but they didn’t even say sorry about it
This thing plus potatoes cost me $17 no drink. I asked for grilled onions and I got lobbs of think fresh onion rings. It was my first time, far cry from In-N-Out
Atmosphere: 3
Food: 2
Service: 3
A decent and good burger! Kind of expensive! 30$ for 2 burgers and 1 fries. Not a ton of variety but good in the simple-a little more advanced than an in and out burger! Lots of fries! Solid 7.8/10 fries. Good sauce!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Five Guys Style, French Fries
Was kinda loud for a date night, but it's ok. Food is always amazing anna it's a greasy burger..
Atmosphere: 3
Food: 5
Service: 5
Pretty good burger and friendly staff
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: French Fries
Went here good food, service, and a chill dude I talked to
Atmosphere: 5
Food: 5
Service: 5
Service was fast and kind!
Atmosphere: 5
Food: 5
Service: 5
It's alright, kind of overpriced for a burger and fries.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
The music playing is probably required,but I found it incredibly annoying.
The food was delicious as usual, and served up pretty quickly.⁰
Atmosphere: 2
Food: 4
Service: 4
This place was a fair value and is now overly expensive
Atmosphere: 3
Food: 3
Service: 3
My husband and I love the burgers from this place, they are delicious as well as the fries.
Atmosphere: 5
Food: 5
Service: 5
Axel was absolutely amazing! Restaurant was packed and still greeted me and attended to me right away. Axel was incredibly cordial and timely in assisting me with my order. Most importantly, Axel took time to ask me about my day and showed me an abundance of genuine care and authenticity. Thank you, Axel. You made my day! Much appreciated!
Atmosphere: 5
Food: 5
Service: 5
They were extremely rude. Food was a disappointment for the price.
Atmosphere: 1
Food: 1
Service: 1
Loading...