This place is horrible and downright dishonest. They automatically charge an 18% tip no matter the party size. I didn’t notice they had already added a tip, so I wrote in a $15 tip. Then I noticed the tip was already on there, so I scribbled out my tip completely. This morning, when the charge went through, it looks like they added a $10 tip… ON TOP OF already charging 18% automatically.
The staff was rude and made us wait and wait. The salads had an inch of water at the bottom of the bowls and very little dressing. When the chef finally came out, he was terrible. We’ve been to hibachi restaurants a lot and have been to this location many times in the past. This time, when he did the initial fire trick, it was massive and almost burnt our faces. He burnt the eggs and over-seasoned the rice. He kept letting the vegetables mix with the raw chicken on the grill. Some of the rice fell into the grease trap; he just pulled it back out and mixed it in with the rest of the rice. We ordered filet mignon, and it was very dry and overcooked. At the end, when he was cleaning the grill, the soapy water went all over the table where our food was. We ordered extra fried rice, and he forgot it and gave the extra rice to one of the customers at our table. Then, to cap off the horrible experience, we had to wait 20 minutes for our checks. This place used to be pretty good, but it has gone WAY downhill.
Atmosphere: 3
Food: 2
Service: 1
kayla clark
This is my 5th time going to this location and it has been amazing every time. We decided to bring all the kids with us and they all found something they liked. Even my picky eater. And by picky I mean only eats pb and j and chicken nuggets. He liked the chicken BTW. :)
The staff are also friendly and attentive and the hibachi chefs are so talented. They put on a show and are a joy to watch.
Portions are huge for me. My 11 yr old and I split a meal. I love this place and will recommend to everyone :)
Atmosphere: 5
Food: 5
Service: 5
Mason M
10 outta 10 would definitely recommend. Service was great and the food was really really good. Fun experience getting to watch you food get prepared in front of you, get a table reserved and then you dont even have to wait for a table to be seated. Soup and salad before the meal was also excellent.
Atmosphere: 5
Food: 5
Service: 5
Lori Muse
The staff here was rude and terrible. There was not a hostess and no one helped the line of people that was going out the door. When we asked a waitress questions she was rude and unkind. We ended up leaving after waiting 20 minutes. I would NOT recommend this location at all.
Atmosphere: 1
Service: 1
Randy Grundvig
The chef was amazing, but if you want a to-go box or refills on water, plan on waiting around for an hour.
Atmosphere: 4
Food: 5
Service: 2
Calum Payne
Took way too long. Been here for an hour and all we have are waters.
Atmosphere: 1
Food: 4
Service: 2
Kelsi Lucas
Wang is the best sushi chef!! Always fresh rolls and the kindest service!!
Atmosphere: 5
Food: 5
Service: 5
Katika Pittman
The waiter was amazing. Really needs a raise.
Atmosphere: 5
Food: 4
Service: 3
Holly James
I can’t even give a one star review on the food because we never even got service. It took forever for the hostess to come and greet us and seat us, we sat there for 20 minutes at a full table and no one came to ask us if we wanted water or take our order or anything. We finally got up and walked out. It was a Thursday night at 6:30 and the restaurant was not even half full and as we sat at the table waiting for the service that we never got it felt dirty and very unclean in there. So disappointing because we were waiting for yummy Teppanyaki food, but we will never ever visit the Lehi, Utah location again. Thank god Texas Roadhouse was close.
I’ve tried this place twice now and both times have been disappointing. The first time my food was super salty and I couldn’t eat it. The second time I had the sushi, and it was mid. Not worth the price. The service is crap though. We didn’t get the drinks we ordered until after we were done eating. We asked 3 times for our drinks before they finally brought them out. We ran out of water and they never came back to refill our cups. The experience is not worth the price.
Atmosphere: 4
Food: 2
Service: 1
Tugboat's Destiny
Best show in town!!
Atmosphere: 5
Food: 5
Service: 5
Craig Anderson
Epic but salad could use more mayo. Food show incredible 😲
Atmosphere: 5
Food: 5
Service: 5
Sarah Allred
I love this place! The Sunshine and Baked Sun rolls are delicious. The chef is so kind! Best sushi in town.
Atmosphere: 5
Food: 5
Service: 5
Krystal Mclachlan
I’m genuinely disappointed to leave this review because I know not all teppanyaki restaurants are like this, but our experience tonight was extremely poor.
We had a reservation at 6:00pm for a party of four, yet we were repeatedly seated at tables that clearly only fit three people. When I politely requested different seating, we were told we would have to wait, which we were completely fine with — but we ended up waiting for an hour.
During that time, we had to ask for water, and the server acknowledged us but didn’t return for about 20 minutes. It felt as though they were frustrated with us simply for asking for proper seating, and it seemed to affect the level of service we received. Another staff member eventually brought us water, soup, and salad, which we appreciated, but service continued to feel disorganized and dismissive.
Once seated, we were never given menus until we asked multiple times, and each request appeared to irritate the staff. When ordering, we had to ask again for sushi menus, and the reaction remained the same.
Drink service was also concerning — all drinks from multiple guests were taken away at once for refills, and we had no way of knowing whose cup belonged to who. Even more alarming, we witnessed a used water cup from another table being reused to refill waters.
When we received the bill, we were charged for soup and salad that were brought before we even ordered, and again, the request to correct it was met with annoyance.
Overall, we were there for about two hours and felt ignored, dismissed, and treated with frustration rather than hospitality. I truly hope management will address customer service, staffing, and sanitation concerns, because the experience did not reflect what a teppanyaki restaurant should be. Unfortunately, I will not be returning to this location.
Food was properly done
Atmosphere: 4
Food: 5
Service: 4
This place is horrible and downright dishonest. They automatically charge an 18% tip no matter the party size. I didn’t notice they had already added a tip, so I wrote in a $15 tip. Then I noticed the tip was already on there, so I scribbled out my tip completely. This morning, when the charge went through, it looks like they added a $10 tip… ON TOP OF already charging 18% automatically. The staff was rude and made us wait and wait. The salads had an inch of water at the bottom of the bowls and very little dressing. When the chef finally came out, he was terrible. We’ve been to hibachi restaurants a lot and have been to this location many times in the past. This time, when he did the initial fire trick, it was massive and almost burnt our faces. He burnt the eggs and over-seasoned the rice. He kept letting the vegetables mix with the raw chicken on the grill. Some of the rice fell into the grease trap; he just pulled it back out and mixed it in with the rest of the rice. We ordered filet mignon, and it was very dry and overcooked. At the end, when he was cleaning the grill, the soapy water went all over the table where our food was. We ordered extra fried rice, and he forgot it and gave the extra rice to one of the customers at our table. Then, to cap off the horrible experience, we had to wait 20 minutes for our checks. This place used to be pretty good, but it has gone WAY downhill.
Atmosphere: 3
Food: 2
Service: 1
This is my 5th time going to this location and it has been amazing every time. We decided to bring all the kids with us and they all found something they liked. Even my picky eater. And by picky I mean only eats pb and j and chicken nuggets. He liked the chicken BTW. :)
The staff are also friendly and attentive and the hibachi chefs are so talented. They put on a show and are a joy to watch.
Portions are huge for me. My 11 yr old and I split a meal. I love this place and will recommend to everyone :)
Atmosphere: 5
Food: 5
Service: 5
10 outta 10 would definitely recommend. Service was great and the food was really really good. Fun experience getting to watch you food get prepared in front of you, get a table reserved and then you dont even have to wait for a table to be seated. Soup and salad before the meal was also excellent.
Atmosphere: 5
Food: 5
Service: 5
The staff here was rude and terrible. There was not a hostess and no one helped the line of people that was going out the door. When we asked a waitress questions she was rude and unkind. We ended up leaving after waiting 20 minutes. I would NOT recommend this location at all.
Atmosphere: 1
Service: 1
The chef was amazing, but if you want a to-go box or refills on water, plan on waiting around for an hour.
Atmosphere: 4
Food: 5
Service: 2
Took way too long. Been here for an hour and all we have are waters.
Atmosphere: 1
Food: 4
Service: 2
Wang is the best sushi chef!! Always fresh rolls and the kindest service!!
Atmosphere: 5
Food: 5
Service: 5
The waiter was amazing. Really needs a raise.
Atmosphere: 5
Food: 4
Service: 3
I can’t even give a one star review on the food because we never even got service. It took forever for the hostess to come and greet us and seat us, we sat there for 20 minutes at a full table and no one came to ask us if we wanted water or take our order or anything. We finally got up and walked out. It was a Thursday night at 6:30 and the restaurant was not even half full and as we sat at the table waiting for the service that we never got it felt dirty and very unclean in there. So disappointing because we were waiting for yummy Teppanyaki food, but we will never ever visit the Lehi, Utah location again. Thank god Texas Roadhouse was close.
Atmosphere: 1
Service: 1
Restaurantji Recommends
I’ve tried this place twice now and both times have been disappointing. The first time my food was super salty and I couldn’t eat it. The second time I had the sushi, and it was mid. Not worth the price. The service is crap though. We didn’t get the drinks we ordered until after we were done eating. We asked 3 times for our drinks before they finally brought them out. We ran out of water and they never came back to refill our cups. The experience is not worth the price.
Atmosphere: 4
Food: 2
Service: 1
Best show in town!!
Atmosphere: 5
Food: 5
Service: 5
Epic but salad could use more mayo. Food show incredible 😲
Atmosphere: 5
Food: 5
Service: 5
I love this place! The Sunshine and Baked Sun rolls are delicious. The chef is so kind! Best sushi in town.
Atmosphere: 5
Food: 5
Service: 5
I’m genuinely disappointed to leave this review because I know not all teppanyaki restaurants are like this, but our experience tonight was extremely poor.
We had a reservation at 6:00pm for a party of four, yet we were repeatedly seated at tables that clearly only fit three people. When I politely requested different seating, we were told we would have to wait, which we were completely fine with — but we ended up waiting for an hour.
During that time, we had to ask for water, and the server acknowledged us but didn’t return for about 20 minutes. It felt as though they were frustrated with us simply for asking for proper seating, and it seemed to affect the level of service we received. Another staff member eventually brought us water, soup, and salad, which we appreciated, but service continued to feel disorganized and dismissive.
Once seated, we were never given menus until we asked multiple times, and each request appeared to irritate the staff. When ordering, we had to ask again for sushi menus, and the reaction remained the same.
Drink service was also concerning — all drinks from multiple guests were taken away at once for refills, and we had no way of knowing whose cup belonged to who. Even more alarming, we witnessed a used water cup from another table being reused to refill waters.
When we received the bill, we were charged for soup and salad that were brought before we even ordered, and again, the request to correct it was met with annoyance.
Overall, we were there for about two hours and felt ignored, dismissed, and treated with frustration rather than hospitality. I truly hope management will address customer service, staffing, and sanitation concerns, because the experience did not reflect what a teppanyaki restaurant should be. Unfortunately, I will not be returning to this location.
Food: 2
Loading...