Ice cream is always melted and falling out of the cup or cone right when you get it:(
Awkward Alien
I love the Halloween vibes recently!!! The girl with the colored hair and cool makeup was really helpful and patient with us. She told us she’s doing new makeup every day made me want to come back just to see it! Plus I love that there’s an almond milk option!!
Atmosphere: 5
Food: 5
Service: 5
Beth Watterson
9/14/24, 2pm Hailey was awesome! Made the ice cream great and had a great attitude! Her co workers however, were not so awesome. A huge rush of people came in right after we got there, and Hailey was the only person helping customers. Everyone else was doing side work, not helping the 15+ customers in the store.
Atmosphere: 3
Food: 5
Service: 3
Jim Auto
The cupcakes were freezer burned. Tasted awful. They need to check their stock make sure it still tastes good.
Atmosphere: 1
Food: 1
Service: 1
Joshua Atkinson
As always, coldstone delivers great ice cream.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Peanut Butter Cup, Strawberry Ice Cream, Apple Pie a La Cold Stone
Lisa Anhder
Disappointed that they aren’t making the dipped waffle bowls during opening hours. First time they offered to make me one, today I was told not until after 3 p.m. and when they’re gone, they’re gone. It sounds crazy, but it is the main reason I get an ice cream there. The girl working there today was obviously angry and frustrated that I asked today. And when I didn’t hear what she had said and asked clarification on what time they make them, she thumped her hands down and ignored me. It was really embarrassing to me. The sweet guy waiting on us tried to make up with kindness, but we were shook. I’m nervous to go back and still not sure they’ll have wait I’m wanting anyway. Darn.
Kara X
I had the best server making my ice cream today! She was wearing a cute red jacket and cold stone apron. She was so nice and very respectful lady. We need more workers like her! What a stand up girl!
Atmosphere: 5
Food: 5
Service: 5
Emily Rawlinson
I went there around 9:45 on July 19th to see one person truly working while his three coworkers stood around talking with friends or doing absolutely nothing to help him. While he was working his butt off running back and forth checking people out AND making the ice cream, one coworker helped her friends who were in the back of the line while she visited with them. The other two workers sat around talking to each other, not one of them bothered to help him. Despite his lazy coworkers, he stayed positive and upbeat and was very kind to all the customers! I wasn’t able to catch his name, but I hope the owner/manager has cameras so they can look back to see him working while nobody helped him, that kid deserves a raise!! Especially when he’s doing the work of four people!! The world needs more hard working people like him!! Only giving this review a two star because of his lazy coworkers. The ice cream and that one worker who was actually working deserves five stars!!
Brandy Robbins
only reason it's not 5 stars is because the tables were dirty, sorry.
Atmosphere: 4
Food: 5
Service: 5
Tannen Simons
It's a magical experience, you can always ask them to do tricks with your ice cream. While it may be on the more expensive side of ice cream it's definitely worth it.
The girl running the trailer at the Cinco De Mayo fair didn't want to sell us ice cream. We got to the window well before closing time and while staring at the ice cream she said "I'm out of everything" and started closing the window. She clearly wanted to be somewhere else.
Service: 1
Emily Samuels
Too good
Atmosphere: 5
Food: 5
Service: 4
Ryan Taylor
Only complaint would be - diabetic ice cream friendly option.
Atmosphere: 5
Food: 5
Service: 5
oliver ꨄ
Emileigh was the best part of my day! Exceptional customer service AND a cup of delicious ice cream? She sets the bar very high. Well done!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Apple Pie a La Cold Stone, Cookie Doughn't You Want Some
Jay Bates
me and my friend went into cold stone after a long day and this nice girl named Emily helped us and really lightened my day. she was talkative, helpful, and let me try like half the flavors when i couldn’t decide. thank you cold stone and thank you Emily!!
Ice cream is always melted and falling out of the cup or cone right when you get it:(
I love the Halloween vibes recently!!! The girl with the colored hair and cool makeup was really helpful and patient with us. She told us she’s doing new makeup every day made me want to come back just to see it! Plus I love that there’s an almond milk option!!
Atmosphere: 5
Food: 5
Service: 5
9/14/24, 2pm
Hailey was awesome! Made the ice cream great and had a great attitude! Her co workers however, were not so awesome. A huge rush of people came in right after we got there, and Hailey was the only person helping customers. Everyone else was doing side work, not helping the 15+ customers in the store.
Atmosphere: 3
Food: 5
Service: 3
The cupcakes were freezer burned. Tasted awful. They need to check their stock make sure it still tastes good.
Atmosphere: 1
Food: 1
Service: 1
As always, coldstone delivers great ice cream.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Peanut Butter Cup, Strawberry Ice Cream, Apple Pie a La Cold Stone
Disappointed that they aren’t making the dipped waffle bowls during opening hours. First time they offered to make me one, today I was told not until after 3 p.m. and when they’re gone, they’re gone. It sounds crazy, but it is the main reason I get an ice cream there. The girl working there today was obviously angry and frustrated that I asked today. And when I didn’t hear what she had said and asked clarification on what time they make them, she thumped her hands down and ignored me. It was really embarrassing to me. The sweet guy waiting on us tried to make up with kindness, but we were shook. I’m nervous to go back and still not sure they’ll have wait I’m wanting anyway. Darn.
I had the best server making my ice cream today! She was wearing a cute red jacket and cold stone apron. She was so nice and very respectful lady. We need more workers like her! What a stand up girl!
Atmosphere: 5
Food: 5
Service: 5
I went there around 9:45 on July 19th to see one person truly working while his three coworkers stood around talking with friends or doing absolutely nothing to help him. While he was working his butt off running back and forth checking people out AND making the ice cream, one coworker helped her friends who were in the back of the line while she visited with them. The other two workers sat around talking to each other, not one of them bothered to help him. Despite his lazy coworkers, he stayed positive and upbeat and was very kind to all the customers! I wasn’t able to catch his name, but I hope the owner/manager has cameras so they can look back to see him working while nobody helped him, that kid deserves a raise!! Especially when he’s doing the work of four people!! The world needs more hard working people like him!! Only giving this review a two star because of his lazy coworkers. The ice cream and that one worker who was actually working deserves five stars!!
only reason it's not 5 stars is because the tables were dirty, sorry.
Atmosphere: 4
Food: 5
Service: 5
It's a magical experience, you can always ask them to do tricks with your ice cream. While it may be on the more expensive side of ice cream it's definitely worth it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peanut Butter Cup, Cookie Doughn't You Want Some, Cookie Dough Ice Cream
Restaurantji Recommends
The girl running the trailer at the Cinco De Mayo fair didn't want to sell us ice cream. We got to the window well before closing time and while staring at the ice cream she said "I'm out of everything" and started closing the window. She clearly wanted to be somewhere else.
Service: 1
Too good
Atmosphere: 5
Food: 5
Service: 4
Only complaint would be - diabetic ice cream friendly option.
Atmosphere: 5
Food: 5
Service: 5
Emileigh was the best part of my day! Exceptional customer service AND a cup of delicious ice cream? She sets the bar very high. Well done!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Apple Pie a La Cold Stone, Cookie Doughn't You Want Some
me and my friend went into cold stone after a long day and this nice girl named Emily helped us and really lightened my day. she was talkative, helpful, and let me try like half the flavors when i couldn’t decide. thank you cold stone and thank you Emily!!
Atmosphere: 5
Service: 5
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