Items in my order were forgotten. When I sat down at home with my family and opened the order I noticed. I called the store and they said I could come back and get the ordered eggroll at my convenience. Obviously it’s not convenient to have to go back again, but when I did go back, I indicated that I ordered a specific eggroll And asked if that was the egg I had been provided the staff member lied straight to my face and said yes a chicken eggroll was in the bag. When I got home, of course it was not the egg roll I had ordered but another option. Their food is not healthy, they are bad at customer service, and they lie. The dishonesty when they are questioned by a customer is probably my biggest concern. I will not be going back and I would encourage you not to go either. There are better options in our community that are not national chains siphoning money out of the valley. If unfortunately, you do go, sit down open up your bag and go through it before you leave. Definitely don’t do online ordering or DoorDash where they are 100% going to get it wrong.
holly dixon
The chicken & mushrooms with a side of greens was fresh and light. The manager, David, took time to talk with us. He spoke passionately about Panda Express as a company and an experience.
I don't generally think of Panda Express when I want something on the go, but I can get behind this location after our experience tonight. I'll be back.
Atmosphere: 5
Food: 5
Service: 5
James Cisneros
It's panda express...but they give you decent food for the cost while a lot of other places inflate prices way too much so at least for the moment they're more favorable than some.
Atmosphere: 4
Food: 4
Service: 4
Deya Mota
Today we ordered food an hour before they closed, but they told us that two dishes were not there and we had to wait 15 minutes, so we waited to take the food home, horrible, the food was flavorless, I don't know if they make the food so bad or if they cooked it quickly and made it so bad and flavorless, we had planned Panda Express for a party that we are going to have soon, but with today's food, we changed our minds.
andres hirschi
I think someone eat my broccoli with meat all I got is broccoli 😂
Atmosphere: 4
Food: 3
Service: 2
Rachel Gold
Our experience was pretty horrible. We showed up with 45 minutes to spare before my son's basketball game. The line was long, but looking at it I figured it wouldn't be more than 20 minutes long. I was wrong. Very wrong. It took 45 minutes from the time we got in line until we got our food. If they had taken people's orders like they should have the line would have only been a max of 20 minutes, but they literally took a 10 minute break of taking people's orders in the store to fill online orders. Not 1 in store order was filled for those 10 minutes. And then after that, they would take 1 in store order and then fill 3 online orders, making it take ridiculously long for the line to move. If my husband wasn't so adamant about wanting Chinese food I would have walked out. It was ridiculous. I don't think you'll catch me ordering food from this establishment again. They showed that they don't care about their patrons in the store at all. Plus, the nice little cherry on top, they ran out of beef and broccoli right after we ordered, so we had to change our order after we had already ordered. So we waited 45 minutes to order, they didn't have all the food we wanted, and we were 10 minutes late to our son's game because they were incapable of filling both online and in person orders.
Atmosphere: 1
Food: 2
Service: 1
Randy Broadbent
Horrible management. She was rude and unfriendly during the entire interaction. She came up to me and interrupted my meal. I’m not sure who does that or thinks that’s acceptable. Stop hiring people who don’t know how to work in customer service and have no social skills. I won’t be returning.
Atmosphere: 1
Food: 2
Service: 1
Corie James
Okay so to be fare. We didn’t even ask for 3 cookies. But like. Come on. It litterally says “specials instructions 3 cookies ” and we got only one cookie😂 I’ve never been impressed with this locations food or service. Providence seems kinder and there food seems like it has more love in it and is better served and cooked. Call me biased🤷🏻♀️
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Fried Rice
Allen Hopper
This place gets very busy, and online orders don’t seem to be any faster than ordering in person. Expect long wait times during peak hours, no matter how you order.
One of your employees was at Staples 1/10/25, I let her go in front of me for the printer and she knowingly used my payment to print HIRING papers for Panda. RUDE
Justice Cheatham
Came in the other day on a date and we had a wonderful time. The line was long but moved quickly. And poor Dylan had been working all day but he had a smile on his face and was fun to talk too. I can relate, I worked long hours in the food industry and I could tell he was being genuine. Thanks Dylan for providing us amazing service and great food!
Atmosphere: 5
Food: 5
Service: 5
Justin Brooksby
Pamda
Atmosphere: 5
Food: 5
Service: 5
Katelyn Field Garcia
I was really impressed by Dylan who was working this evening. Great service! Thank you!
Service: 5
April Sweet
Was charged for food i didn't get and they can only do one refund per order so I was stuck paying for those items.. The manager told me she could write me down for store credit which would be fine if I didn't live 3 hours away! Definitely will not be back to this location again.
Items in my order were forgotten. When I sat down at home with my family and opened the order I noticed. I called the store and they said I could come back and get the ordered eggroll at my convenience. Obviously it’s not convenient to have to go back again, but when I did go back, I indicated that I ordered a specific eggroll And asked if that was the egg I had been provided the staff member lied straight to my face and said yes a chicken eggroll was in the bag. When I got home, of course it was not the egg roll I had ordered but another option. Their food is not healthy, they are bad at customer service, and they lie. The dishonesty when they are questioned by a customer is probably my biggest concern. I will not be going back and I would encourage you not to go either. There are better options in our community that are not national chains siphoning money out of the valley. If unfortunately, you do go, sit down open up your bag and go through it before you leave. Definitely don’t do online ordering or DoorDash where they are 100% going to get it wrong.
The chicken & mushrooms with a side of greens was fresh and light. The manager, David, took time to talk with us. He spoke passionately about Panda Express as a company and an experience.
I don't generally think of Panda Express when I want something on the go, but I can get behind this location after our experience tonight. I'll be back.
Atmosphere: 5
Food: 5
Service: 5
It's panda express...but they give you decent food for the cost while a lot of other places inflate prices way too much so at least for the moment they're more favorable than some.
Atmosphere: 4
Food: 4
Service: 4
Today we ordered food an hour before they closed, but they told us that two dishes were not there and we had to wait 15 minutes, so we waited to take the food home, horrible, the food was flavorless, I don't know if they make the food so bad or if they cooked it quickly and made it so bad and flavorless, we had planned Panda Express for a party that we are going to have soon, but with today's food, we changed our minds.
I think someone eat my broccoli with meat all I got is broccoli 😂
Atmosphere: 4
Food: 3
Service: 2
Our experience was pretty horrible. We showed up with 45 minutes to spare before my son's basketball game. The line was long, but looking at it I figured it wouldn't be more than 20 minutes long. I was wrong. Very wrong. It took 45 minutes from the time we got in line until we got our food. If they had taken people's orders like they should have the line would have only been a max of 20 minutes, but they literally took a 10 minute break of taking people's orders in the store to fill online orders. Not 1 in store order was filled for those 10 minutes. And then after that, they would take 1 in store order and then fill 3 online orders, making it take ridiculously long for the line to move. If my husband wasn't so adamant about wanting Chinese food I would have walked out. It was ridiculous. I don't think you'll catch me ordering food from this establishment again. They showed that they don't care about their patrons in the store at all. Plus, the nice little cherry on top, they ran out of beef and broccoli right after we ordered, so we had to change our order after we had already ordered. So we waited 45 minutes to order, they didn't have all the food we wanted, and we were 10 minutes late to our son's game because they were incapable of filling both online and in person orders.
Atmosphere: 1
Food: 2
Service: 1
Horrible management. She was rude and unfriendly during the entire interaction. She came up to me and interrupted my meal. I’m not sure who does that or thinks that’s acceptable. Stop hiring people who don’t know how to work in customer service and have no social skills. I won’t be returning.
Atmosphere: 1
Food: 2
Service: 1
Okay so to be fare. We didn’t even ask for 3 cookies. But like. Come on. It litterally says “specials instructions 3 cookies ” and we got only one cookie😂 I’ve never been impressed with this locations food or service. Providence seems kinder and there food seems like it has more love in it and is better served and cooked. Call me biased🤷🏻♀️
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Fried Rice
This place gets very busy, and online orders don’t seem to be any faster than ordering in person. Expect long wait times during peak hours, no matter how you order.
My family always went here.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
One of your employees was at Staples 1/10/25, I let her go in front of me for the printer and she knowingly used my payment to print HIRING papers for Panda. RUDE
Came in the other day on a date and we had a wonderful time. The line was long but moved quickly. And poor Dylan had been working all day but he had a smile on his face and was fun to talk too. I can relate, I worked long hours in the food industry and I could tell he was being genuine. Thanks Dylan for providing us amazing service and great food!
Atmosphere: 5
Food: 5
Service: 5
Pamda
Atmosphere: 5
Food: 5
Service: 5
I was really impressed by Dylan who was working this evening. Great service! Thank you!
Service: 5
Was charged for food i didn't get and they can only do one refund per order so I was stuck paying for those items.. The manager told me she could write me down for store credit which would be fine if I didn't live 3 hours away! Definitely will not be back to this location again.
Atmosphere: 3
Food: 3
Service: 1
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