I ordered a delivery order on the Wingstop app. My order arrived and I noticed I was missing all of my french fries and veggie sticks. I called the restaurant and was put on hold to speak to the manager. I waited on hold for nine minutes. I ended up driving to the restaurant while still on hold once I was in the restaurant. The three employees were in the back talking. After a few minutes, Dan approached the counter. I asked him if he was aware that he had a customer on hold. He told me that his employee had told him that an Uber eats customer had an issue with delivery so that wasn’t his problem. He was just going to leave me on hold, not knowing that I was not an Uber eats customer when I told him that I was missing all of my fries and veggie sticks. He asked me what I expected him to do. I advised him it was my son‘s birthday, and I had children at my house who were hoping for their fries and veggie sticks after a few minutes of going back-and-forth, he happened to look at the bags and realized that one of my bags was still on the shelf. he then told me he was going to remake them for me. Once my fries were remade, the woman handed me the bag, and I asked for my veggie sticks as well. She told me he didn’t tell me no veggie sticks and walked away in the back. The manager told her to also give me my veggie sticks, so she finally brought them out. They offered no apology no resolution. We will not be returning
Venus Medeiros Tavares
The wing stop on Newport Ave in east providence is horrible . You wait at counter for 15 minutes no one says anything . They are all talking . then after 30 minutes I get my food ask for ranch and the guy says those aren't free make sure you charge . So you spend 40.00 and get no ranch . Please do better
Victoria Inscoe
Wingstop has good fries good wings good food hot wings the best drinks the best dipping sauce and I like to eat Wingstop especially on game day
Zemtek Smith
Never get Wingstop. They are trying to start an epidemic by making people sign for orders. I have no problems with Wingstop watching me confirm orders I pick up. But to make me touch a nasty order pick up sheet is just wrong. If you want all that information then you need to write it down. I dont want to compromise my customers and my own health. I should not have to subject to myself to the harmful chemicals in hand sanatizer either. If you want all that information you should contact DoorDash, Uber eat etc.... instead of slowing people up trying to get your food to our customers.
Maranita Sapito
my stomach full from all da winggz im eating
Joshua Susman (AntiSocialSir)
I honestly love going whether it be just picking up food for home or eating out with friends, I love the vibe and the fact there's always music, the workers are nice and always get my food out to me. I love this place, has some of the best chicken sandwiches ever.
Nickalus Pesch
stopped taking cash, so I stopped taking wings, from them. hope they go out of business. 64% is being extremely generous
Tyson Watson
The GM Herb is as great as the food. His southern style and kindness is always a welcome experience. The corn is always amazing and seasoned to perfection.
Atmosphere: 5
Food: 5
Service: 5
Parker Wilhelm
At the risk of making this place busier and having to make myself wait longer, these guys deserve a 5 star review. Best chicken place in town, hands down. I usually get the meal for two deal, you can't beat the price for what you get. Food is made amazingly fast and the employees have always been great!
Atmosphere: 5
Food: 5
Service: 5
Kaetla Pierce
Herbert is the best!! I got a big order and he made sure everything was right and we got all meals it was great! Thanks Herbert Tasted delicious
Every location I pick up GrubHub deliveries has slow and rude service. I'm about to boycott their pickups with how consistently bad Wingstop is customer service wise.
Nicole Savage
What a gross experience @wingstop has become. The restaurants are NASTY inside and the fries are HORRID. Bring back the OG fries!!! The Belmead, TX location is a mess, the manager doesn't care, the soda machine didn't have any sodas available. There was trash everywhere and the floors were a mess.
Kimberli Carter
This place is amazing. I've been addicted to these wings and Cajun corn forever. Nice staff, fresh to order food, open late for those that work late. Love you guys!!!!
Atmosphere: 5
Food: 5
Service: 5
Shawn Brown
Wingstop near me recently changed to non fresh cut cheap hard fries for the same price. Disappointing. Saving money on fries will make them lose customers. Overcooked fries are not a value add
Kenyon Livingston
Most of this comes from the amazing customer service. Picked up a couple orders for my coworkers. They were awesome and went above and beyond providing service to get it out the door! Highly recommend just for the service!
I ordered a delivery order on the Wingstop app. My order arrived and I noticed I was missing all of my french fries and veggie sticks. I called the restaurant and was put on hold to speak to the manager. I waited on hold for nine minutes. I ended up driving to the restaurant while still on hold once I was in the restaurant. The three employees were in the back talking. After a few minutes, Dan approached the counter. I asked him if he was aware that he had a customer on hold. He told me that his employee had told him that an Uber eats customer had an issue with delivery so that wasn’t his problem. He was just going to leave me on hold, not knowing that I was not an Uber eats customer when I told him that I was missing all of my fries and veggie sticks. He asked me what I expected him to do. I advised him it was my son‘s birthday, and I had children at my house who were hoping for their fries and veggie sticks after a few minutes of going back-and-forth, he happened to look at the bags and realized that one of my bags was still on the shelf. he then told me he was going to remake them for me. Once my fries were remade, the woman handed me the bag, and I asked for my veggie sticks as well. She told me he didn’t tell me no veggie sticks and walked away in the back. The manager told her to also give me my veggie sticks, so she finally brought them out. They offered no apology no resolution. We will not be returning
The wing stop on Newport Ave in east providence is horrible . You wait at counter for 15 minutes no one says anything . They are all talking . then after 30 minutes I get my food ask for ranch and the guy says those aren't free make sure you charge . So you spend 40.00 and get no ranch . Please do better
Wingstop has good fries good wings good food hot wings the best drinks the best dipping sauce and I like to eat Wingstop especially on game day
Never get Wingstop. They are trying to start an epidemic by making people sign for orders. I have no problems with Wingstop watching me confirm orders I pick up. But to make me touch a nasty order pick up sheet is just wrong. If you want all that information then you need to write it down. I dont want to compromise my customers and my own health. I should not have to subject to myself to the harmful chemicals in hand sanatizer either. If you want all that information you should contact DoorDash, Uber eat etc.... instead of slowing people up trying to get your food to our customers.
my stomach full from all da winggz im eating
I honestly love going whether it be just picking up food for home or eating out with friends, I love the vibe and the fact there's always music, the workers are nice and always get my food out to me. I love this place, has some of the best chicken sandwiches ever.
stopped taking cash, so I stopped taking wings, from them. hope they go out of business. 64% is being extremely generous
The GM Herb is as great as the food. His southern style and kindness is always a welcome experience. The corn is always amazing and seasoned to perfection.
Atmosphere: 5
Food: 5
Service: 5
At the risk of making this place busier and having to make myself wait longer, these guys deserve a 5 star review. Best chicken place in town, hands down. I usually get the meal for two deal, you can't beat the price for what you get. Food is made amazingly fast and the employees have always been great!
Atmosphere: 5
Food: 5
Service: 5
Herbert is the best!! I got a big order and he made sure everything was right and we got all meals it was great! Thanks Herbert Tasted delicious
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Every location I pick up GrubHub deliveries has slow and rude service. I'm about to boycott their pickups with how consistently bad Wingstop is customer service wise.
What a gross experience @wingstop has become. The restaurants are NASTY inside and the fries are HORRID. Bring back the OG fries!!! The Belmead, TX location is a mess, the manager doesn't care, the soda machine didn't have any sodas available. There was trash everywhere and the floors were a mess.
This place is amazing. I've been addicted to these wings and Cajun corn forever. Nice staff, fresh to order food, open late for those that work late. Love you guys!!!!
Atmosphere: 5
Food: 5
Service: 5
Wingstop near me recently changed to non fresh cut cheap hard fries for the same price. Disappointing. Saving money on fries will make them lose customers. Overcooked fries are not a value add
Most of this comes from the amazing customer service. Picked up a couple orders for my coworkers. They were awesome and went above and beyond providing service to get it out the door! Highly recommend just for the service!
Atmosphere: 5
Food: 5
Service: 5
Loading...