This was one of the most frustrating experiences I’ve had at Cafe Rio. The staff barely spoke up while taking my order, making it almost impossible to clearly hear or confirm what selections they were asking about. Because of that, my burrito ended up wrong. I could have asked for an entirely new one, but I’m not someone who likes to waste food, so I just paid for it and left annoyed.
On top of that, the staff was clearly not on task. Multiple employees were on their phones, including the cashier, which is completely unacceptable in a customer-facing role. It gave the impression that no one cared about accuracy, efficiency, or customer service.
Overall, this location felt disorganized, inattentive, and unprofessional. I was not pleased at all and don’t plan on returning anytime soon.
Atmosphere: 1
Food: 1
Service: 1
steven sullivan
Everything about our visit was wonderful. I would recommend this store.
Atmosphere: 4
Food: 4
Service: 4
Carrie “Barbie”
I always love Barbara pork quesadillas from this place
Atmosphere: 5
Food: 5
Service: 5
M D
Manager is super rude I just came in to buy a gift card and some old lady was being extremely rude behind the counter and ofc she made some other guy named Johan check us out so her name wouldnt be on the receipt. I'm assuming shes the manager because she was inserting herself with customers should've asked for her name but I just wanted to get out of there. Hopefully she gets extra training on how to treat people, super unpleasant and unwelcoming atmosphere shes creating. other employees are great it was just her with a problem.
Atmosphere: 1
Andrea Brown
**Update: Food is still delicious, however, their app for ordering is TEDIOUS to say the least. Unable to put in orders for pick up or delivery. FIX THE APP PLEASE** The food is always good! The service was efficient AND friendly! I tried their Fideo for the first time, and I really liked the flavor. I can't go wrong with the sweet pork barbacoa salad!!! I haven't had a dish I haven't liked. I love this new location is close to home.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quesadilla, Pico de Gallo, Chips, Sweet Pork Barbacoa, Pork Salad, Rio Burrito
Hilario Camba
Picked Up A Grilled Chicken Salad For Dinner And There Was A Bugg In My Salad… looking At Pervious Reviews Seems Like This Is Normal To Get A Bugg In Your Salad
Atmosphere: 2
Food: 1
Service: 2
james franckum
A teenage girl going through another phase.
Okay I love cafe Rio have been going for years now, but every so often the change and try out a new thing. This felt like they were trying to be cool-nonchalant version of Chipotle with new signs, and smaller sizes.
FOOD: Food was tasty and if you like sauce then you’ll love it here. Lots of it and great tasting. However portion sizes are smaller especially for the reflected cost I paid. AREA: It’s clean in there. Kitchen, soda area, tables, and bathroom all clean. New menu sign feel tacky though. WORKERS: Pretty chill, patient, and always working on something.
Atmosphere: 2
Food: 4
Service: 3
blaine johansen
Place has gone down hill. Less selection, quality, quantity and service.
Atmosphere: 3
Food: 3
Service: 3
Craig Beckstead
This place had me laughing, they are offering a free drink if you take a survey for them,,, wait, they take your phone and do the surgery on themselves; for you. Then after their perfectly awesome review you get your cup. Lol. It's cool. Thanks for the free free drink.
Also, they are getting pretty skimpy with the protein choice.
Best cafe rio I’ve ever gone too! Legit best service got treated well and most importantly the food. The guy there don’t know his name give him a raise! He loaded my nachos didn’t even ask for extra. He made them just right gots to give credit. Also the cashier register lady treated me amazing as well overall good place to eat at!
Atmosphere: 5
Food: 5
Service: 5
kitty kat
Nothing like how it was a month ago. The steak looks burnt, didn't cook quesadilla until the cheese was melted, didn't cut it right either.
Atmosphere: 1
Service: 1
Shelbee L2ivambert
Great!
Atmosphere: 5
Food: 5
Service: 5
Jess
The menu is changed, they got rid of all the daily specials and no longer have enchiladas. They also don't have a lot of the previous menu items. Bring back the old menu, the other Cafe Rio's haven't changed their menu. I come here because they used to be my favorite. They are trying too hard to be Chipotle 😭
Atmosphere: 2
Food: 1
Service: 2
Jacee Cole
Love the Magna location! They are quick, good food, and great attitudes!
This was one of the most frustrating experiences I’ve had at Cafe Rio. The staff barely spoke up while taking my order, making it almost impossible to clearly hear or confirm what selections they were asking about. Because of that, my burrito ended up wrong. I could have asked for an entirely new one, but I’m not someone who likes to waste food, so I just paid for it and left annoyed.
On top of that, the staff was clearly not on task. Multiple employees were on their phones, including the cashier, which is completely unacceptable in a customer-facing role. It gave the impression that no one cared about accuracy, efficiency, or customer service.
Overall, this location felt disorganized, inattentive, and unprofessional. I was not pleased at all and don’t plan on returning anytime soon.
Atmosphere: 1
Food: 1
Service: 1
Everything about our visit was wonderful. I would recommend this store.
Atmosphere: 4
Food: 4
Service: 4
I always love Barbara pork quesadillas from this place
Atmosphere: 5
Food: 5
Service: 5
Manager is super rude I just came in to buy a gift card and some old lady was being extremely rude behind the counter and ofc she made some other guy named Johan check us out so her name wouldnt be on the receipt. I'm assuming shes the manager because she was inserting herself with customers should've asked for her name but I just wanted to get out of there. Hopefully she gets extra training on how to treat people, super unpleasant and unwelcoming atmosphere shes creating. other employees are great it was just her with a problem.
Atmosphere: 1
**Update: Food is still delicious, however, their app for ordering is TEDIOUS to say the least. Unable to put in orders for pick up or delivery. FIX THE APP PLEASE** The food is always good! The service was efficient AND friendly! I tried their Fideo for the first time, and I really liked the flavor. I can't go wrong with the sweet pork barbacoa salad!!! I haven't had a dish I haven't liked. I love this new location is close to home.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quesadilla, Pico de Gallo, Chips, Sweet Pork Barbacoa, Pork Salad, Rio Burrito
Picked Up A Grilled Chicken Salad For Dinner And There Was A Bugg In My Salad… looking At Pervious Reviews Seems Like This Is Normal To Get A Bugg In Your Salad
Atmosphere: 2
Food: 1
Service: 2
A teenage girl going through another phase.
Okay I love cafe Rio have been going for years now, but every so often the change and try out a new thing. This felt like they were trying to be cool-nonchalant version of Chipotle with new signs, and smaller sizes.
FOOD: Food was tasty and if you like sauce then you’ll love it here. Lots of it and great tasting. However portion sizes are smaller especially for the reflected cost I paid.
AREA: It’s clean in there. Kitchen, soda area, tables, and bathroom all clean. New menu sign feel tacky though.
WORKERS: Pretty chill, patient, and always working on something.
Atmosphere: 2
Food: 4
Service: 3
Place has gone down hill. Less selection, quality, quantity and service.
Atmosphere: 3
Food: 3
Service: 3
This place had me laughing, they are offering a free drink if you take a survey for them,,, wait, they take your phone and do the surgery on themselves; for you. Then after their perfectly awesome review you get your cup. Lol. It's cool. Thanks for the free free drink.
Also, they are getting pretty skimpy with the protein choice.
Cafe Rio,
Charge more, give less! 👍🏻
Atmosphere: 4
Food: 2
Service: 3
Always so nice and friendly. Food is yummy.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Best cafe rio I’ve ever gone too! Legit best service got treated well and most importantly the food. The guy there don’t know his name give him a raise! He loaded my nachos didn’t even ask for extra. He made them just right gots to give credit. Also the cashier register lady treated me amazing as well overall good place to eat at!
Atmosphere: 5
Food: 5
Service: 5
Nothing like how it was a month ago. The steak looks burnt, didn't cook quesadilla until the cheese was melted, didn't cut it right either.
Atmosphere: 1
Service: 1
Great!
Atmosphere: 5
Food: 5
Service: 5
The menu is changed, they got rid of all the daily specials and no longer have enchiladas. They also don't have a lot of the previous menu items. Bring back the old menu, the other Cafe Rio's haven't changed their menu. I come here because they used to be my favorite. They are trying too hard to be Chipotle 😭
Atmosphere: 2
Food: 1
Service: 2
Love the Magna location! They are quick, good food, and great attitudes!
Atmosphere: 5
Food: 5
Service: 5
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