I was in the Boca Park location on 12/18/24 and had an absolutely terrible experience.
I placed our order for 2 try 2’s. The staff working was so unorganized they let our sandwiches sit while they tried to find enough ingredients to make our salads.
One employee used old brown Avocado's because as she told another employee I don’t want to cut anymore.
The employees were more focused on door dash or uber eats orders than the customers that were dining in, and kept making other orders in the middle.
When we finally got to the register and paid it was realized that the employee rang up the order wrong and overcharged me. She stated she couldn’t issue a refund.
We tried to make drinks and the tray from the fountain soda machine was overflowing with wasted soda. We realized this was because the machine was malfunctioning and out of CO2.
When I told the cashier about it she stated they were too busy to fix it and it has been out for 2 hours.
We sat down to eat and our sandwiches were completely cold. My salad was covered with the gross brown avocado which I removed and put on the plate with my sandwiches.
I brought the sandwiches up to the counter and told the cashier they were cold and please remake them. I went back to sit down and finish our salads.
I went back up to the counter to inquire about my replacement sandwiches and the employee stated sorry we are busy and didn’t get to it. They were still sitting in the same place on the counter.
I asked for a manager and she stated there wasn’t one there. I asked who was in charge and she stated Nobody.
I asked for a refund and she stated she couldn’t do that.
I have called into your customer service but the voicemail box says to email M Classon but didn’t spell her name.
I am very upset with this entire experience and how the store is managed.
It is also concerning that kids are running a store, and I think the Southern Nevada Health District should be notified about this as I’m sure nobody in the building is a certified food handler.
The store was a mess, ingredients were everywhere. The lack of a manager was evident.
I’m questioning how this food can be safely served and if temps were being monitored.
Without a manager in the building and the lack of any sense of urgency by employees someone could get very sick.
I am extremely disappointed in this entire experience. And doubt I will ever patronize a Cafe Zupas ever again. This has been my goto for a fresh salad, but now I feel like I need to explore other options.
As of 5/9/25 NOBODY has responded to my emails, voicemails, or any correspondence sent in to corporate.
Kendra Sorenson
We were meeting some friends at another place so their kids could play. We haven’t been to Cafe Zupas in awhile so we ordered to go so we could enjoy our meal at the other location while visiting friends. My son ordered a Mediterranean chicken sandwich, my husband ordered the BBQ Brisket and I ordered a protein bowl. To say the sandwiches were disappointing would be an understatement. Both had so little meat on them that we looked at our receipt again thinking we ordered wrong. The only thing that was good was the protein bowl. We will not be going to Cafe Zupas. We went to the Arrowhead location in Glendale Arizona
Carla Garcia
This place is full of dust all over on top of the food area.
Bathrooms wow, if you think think this place is nice and fancy?? Just go to the restroom and you definitely change your mind about it.
There is like 8 or ten employees trying to take orders but they all really slow me and my husband waited 40 minutes to get our order. Not to be raíces but I’m pretty sure that with 5 Mexican the line would be running faster.
Hsi-Min Wang
Charged extra meal. as we asked for clarification. the manager only refunded half price without any reason. any body know why?
Matt Graham
Love the protein bowls. Mediterranean, power and Korean kick are my favorites!
Excellent food and friendly accurate slow service. There is a pipe dripping on the tables by the wall on the door side of the building. Makes it hard to enjoy a meal with floors wet and dripping over head. Not all soups are ready when open at 11:00 am so choices are limited. Came back this Saturday and the snow on the curbs were not shoveled. Very difficult to come and go into the business.
Atmosphere: 1
Food: 5
Service: 4
Recommended dishes: Try 2 Combo
Megan Southam
I love this place. A good salad I would recommend is the avocado salad. That's my favorite salad to order. I always order extra chicken and avocado on my salad.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Try 2 Combo
Nathan Boettcher
Service so slow, it cost me a half hour of my time beyond when my order was supposed to be ready... but wait! It gets worse. More than 30 minutes after my order is supposed to be ready, they tell me they're out of chicken noodle soup! They say they'll cancel my order, we'll see if I get my money back. Not. Happy.
Ordered pickup 30 minutes prior to showing up. Arrived, order was still not ready. Stood by the pick up shelves for 10 minutes watching the employees chat up a storm before I went and asked if my order made it through. It was sitting on the counter behind the cashier. I’ve tried to like this place but the service is always very frustrating whether it’s pick up, delivery, or in person.
Paden, Lexi, Sean, and Jesse are the besttt love the food at Zupas!!!
Atmosphere: 5
Food: 5
Service: 5
Catherine Kolomaya
PADEN IS MY BFF AND SO IS LEXI AND SEAN AND JESSE
Karsten Eastman
We have ordered here about 6 times now at various times of day. This was done all primarily through the app. We have selected a particular promise time. 5/6 visits our food was not started until after we arrived (either right on time for promise pickup or after). The staff seemed to wait for our arrival before starting the order. In many cases, people who were standing in line for their food, who arrived after we stated we were present to pick up food, checked out before us. This location is either had significant issues with the app-based orders, or is disorganized in general. This is not a commentary on the workers. I believe they likely have been told to do this from managers. However, do note that app orders here are quite timely and difficult.
Atmosphere: 2
Food: 3
Service: 1
Brad D
Slow as heck here. Need more staffing. From the time I placed my order with the guy in the front to the time I checked out at the end of the line took 25 minutes. Let alone the time we waited before the order. Food cold. They seem painfully short staffed. Poor service because the staff was obviously not happy either. Food is cold. Feet are tired. Will not recommend.
I was in the Boca Park location on 12/18/24 and had an absolutely terrible experience. I placed our order for 2 try 2’s. The staff working was so unorganized they let our sandwiches sit while they tried to find enough ingredients to make our salads. One employee used old brown Avocado's because as she told another employee I don’t want to cut anymore. The employees were more focused on door dash or uber eats orders than the customers that were dining in, and kept making other orders in the middle. When we finally got to the register and paid it was realized that the employee rang up the order wrong and overcharged me. She stated she couldn’t issue a refund. We tried to make drinks and the tray from the fountain soda machine was overflowing with wasted soda. We realized this was because the machine was malfunctioning and out of CO2. When I told the cashier about it she stated they were too busy to fix it and it has been out for 2 hours. We sat down to eat and our sandwiches were completely cold. My salad was covered with the gross brown avocado which I removed and put on the plate with my sandwiches. I brought the sandwiches up to the counter and told the cashier they were cold and please remake them. I went back to sit down and finish our salads. I went back up to the counter to inquire about my replacement sandwiches and the employee stated sorry we are busy and didn’t get to it. They were still sitting in the same place on the counter. I asked for a manager and she stated there wasn’t one there. I asked who was in charge and she stated Nobody. I asked for a refund and she stated she couldn’t do that. I have called into your customer service but the voicemail box says to email M Classon but didn’t spell her name. I am very upset with this entire experience and how the store is managed. It is also concerning that kids are running a store, and I think the Southern Nevada Health District should be notified about this as I’m sure nobody in the building is a certified food handler. The store was a mess, ingredients were everywhere. The lack of a manager was evident. I’m questioning how this food can be safely served and if temps were being monitored. Without a manager in the building and the lack of any sense of urgency by employees someone could get very sick. I am extremely disappointed in this entire experience. And doubt I will ever patronize a Cafe Zupas ever again. This has been my goto for a fresh salad, but now I feel like I need to explore other options. As of 5/9/25 NOBODY has responded to my emails, voicemails, or any correspondence sent in to corporate.
We were meeting some friends at another place so their kids could play. We haven’t been to Cafe Zupas in awhile so we ordered to go so we could enjoy our meal at the other location while visiting friends. My son ordered a Mediterranean chicken sandwich, my husband ordered the BBQ Brisket and I ordered a protein bowl. To say the sandwiches were disappointing would be an understatement. Both had so little meat on them that we looked at our receipt again thinking we ordered wrong. The only thing that was good was the protein bowl. We will not be going to Cafe Zupas. We went to the Arrowhead location in Glendale Arizona
This place is full of dust all over on top of the food area. Bathrooms wow, if you think think this place is nice and fancy?? Just go to the restroom and you definitely change your mind about it. There is like 8 or ten employees trying to take orders but they all really slow me and my husband waited 40 minutes to get our order. Not to be raíces but I’m pretty sure that with 5 Mexican the line would be running faster.
Charged extra meal. as we asked for clarification. the manager only refunded half price without any reason. any body know why?
Love the protein bowls. Mediterranean, power and Korean kick are my favorites!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Try 2 Combo, Tomato Basil Soup, Honey Bacon Club, Mediterranean Bowl, Korean Kick Bowl
Excellent food and friendly accurate slow service. There is a pipe dripping on the tables by the wall on the door side of the building. Makes it hard to enjoy a meal with floors wet and dripping over head. Not all soups are ready when open at 11:00 am so choices are limited. Came back this Saturday and the snow on the curbs were not shoveled. Very difficult to come and go into the business.
Atmosphere: 1
Food: 5
Service: 4
Recommended dishes: Try 2 Combo
I love this place. A good salad I would recommend is the avocado salad. That's my favorite salad to order. I always order extra chicken and avocado on my salad.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Try 2 Combo
Service so slow, it cost me a half hour of my time beyond when my order was supposed to be ready... but wait! It gets worse. More than 30 minutes after my order is supposed to be ready, they tell me they're out of chicken noodle soup! They say they'll cancel my order, we'll see if I get my money back. Not. Happy.
Service: 1
Good takeout experience
Parking: Shared parking lot
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Try 2 Combo, Strawberry Harvest Salad
It was amazing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Try 2 Combo
Restaurantji Recommends
Ordered pickup 30 minutes prior to showing up. Arrived, order was still not ready. Stood by the pick up shelves for 10 minutes watching the employees chat up a storm before I went and asked if my order made it through. It was sitting on the counter behind the cashier. I’ve tried to like this place but the service is always very frustrating whether it’s pick up, delivery, or in person.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Try 2 Combo, Strawberry Harvest Salad, Pesto Chicken
Paden, Lexi, Sean, and Jesse are the besttt love the food at Zupas!!!
Atmosphere: 5
Food: 5
Service: 5
PADEN IS MY BFF AND SO IS LEXI AND SEAN AND JESSE
We have ordered here about 6 times now at various times of day. This was done all primarily through the app. We have selected a particular promise time. 5/6 visits our food was not started until after we arrived (either right on time for promise pickup or after). The staff seemed to wait for our arrival before starting the order. In many cases, people who were standing in line for their food, who arrived after we stated we were present to pick up food, checked out before us. This location is either had significant issues with the app-based orders, or is disorganized in general. This is not a commentary on the workers. I believe they likely have been told to do this from managers. However, do note that app orders here are quite timely and difficult.
Atmosphere: 2
Food: 3
Service: 1
Slow as heck here. Need more staffing. From the time I placed my order with the guy in the front to the time I checked out at the end of the line took 25 minutes. Let alone the time we waited before the order. Food cold. They seem painfully short staffed. Poor service because the staff was obviously not happy either. Food is cold. Feet are tired. Will not recommend.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Ultimate Grilled Cheese
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