It took forever to get a seat, even though we had reservations. The same person who was hosting was also busting tables. Our waitress was really nice and provided some good suggestions, but her service was spread way too thin. There were only two waitresses working in the big dining room room and she was frazzled. They did have a lot of people bringing bags out for takeout. It seems like they really focused their business on the takeout. It's too bad. We really used to enjoy eating at Brio.
Don
It seems like this favorite restaurant of ours is going downhill. In particular, last night we were seated at a table with no tablecloth..only an old and ugly table with our place setting! We were told that their laundry supplier had not provided them with clean tablecloths in three days. Come-on, certainly there was something the restaurant could have done in the meantime. We were read to leave but they did find a table with a tablecloth (most of the empty tables had no tablecloth) for us), so we stayed. The food was fine as was the service, but I can't help but wonder what's going on with this restaurant. We'll think twice before returning.
Jesus
El lugar muy agradable, el servicio y la comida muy bueno, obvio que regresaré, es muy recomendable!!!!!!
Alex
The chicken Marsala was not good. The sauce tasted like a powdered gravy. My salmon salad was excellent. The server Jordan , was very good.
Lori
The heat was inconsistent and really hot. I was not the first guest there, but my Mom checked in and we were seated. I got a text that said we didn't show up. I let them know we did but I got another text that said we didn't show.
Thomas
Food was good. Service was a little below par due to a large party and not enough wait staff. However overall, it is what you would expect from a good chain restaurant.
Yanira
We experienced an inconvenience with a dish and the chef came, introduced himself, apologized and asked questions. They offered to replace the dish which was very good customer service. The staff was also professional. The food was good, but nothing that makes this restaurant stand out from other Italian restaurants, in my opinion. Overall the service stood out for me the most.
Douglas
Very disappointed in Brio for this visit. First, I have had a reservation since October 2025 for Christmas Day. When we get there, it is packed and we had to wait over 20 minutes for a table even with a reservation. Then when we get seated, they bring us plastic forks, knives and spoons!!! The food was good as always and the server was very nice and did an excellent job for being there all day long. The wait and the crowded conditions were a big turn off as well as the plastic utensils.
Tamara
David was an amazing waiter despite it being so busy on Christmas. It was a meal for my husband's birthday and we appreciated the wonderful food and service on a holiday. Thank you!
Donna
The service & food were good. The noise level was quite high & we had to raise our voices to accommodate it. It was Christmas & very busy with staff running around & customers passing by.
We have been going to Brio for about 5 years. We went to a certain one in California for a long time and we moved to Utah almost 2 years ago and have been coming to the Fashion Place location ever since. It has always been fantastic. But this past visit, our server Ricardo was not very pleasant. I work in the restaurant industry myself, so I know what it's like to feel busy and have a lot of tables, and i am i never one to write reviews, but the service he provided was not great. We felt very rushed like he wanted us to leave. He never brought my daughter another water. The first one did fall on the floor because she is 2 years old so she lost grip. But we asked for another one and never brought it. My wife couldn't even finish a sentence before he would walk away to ring something in. We both wanted to order dessert. My wife gave her order but as i started talking he was already walking away. The food and everything was great per usual. But the service was not enjoyable whatsoever.
Shane B
Revised review. We are there again and the food was horrible. Gross steak went down hill.
Atmosphere: 4
Food: 2
Service: 4
Cariann
The lobster bisque is so amazing - I order it every time I am there and anyone at the table who samples it wished they had too! Portobella ravioli and seafood risotto are two favorites but I've never been disappointed when I have tried other things. Our server (unfortunately I don't recall her name) was incredible!
Kimberly A
Dirty utensils and food was very bland and undercooked. Do not recommend! Waitress was very nice and thoughtful!
Atmosphere: 3
Food: 1
Service: 5
katie beatty
Food was good, me and my mom both got spaghetti bolognese and loved it. The service was good although the waitress forgot about my moms drink and red peppers flakes she asked for, but we didn’t mind cause everyone gets busy something’s especially in the restaurant industry and she was very apologetic! Overall definitely recommend and would come again.
It took forever to get a seat, even though we had reservations. The same person who was hosting was also busting tables. Our waitress was really nice and provided some good suggestions, but her service was spread way too thin. There were only two waitresses working in the big dining room room and she was frazzled. They did have a lot of people bringing bags out for takeout. It seems like they really focused their business on the takeout. It's too bad. We really used to enjoy eating at Brio.
It seems like this favorite restaurant of ours is going downhill. In particular, last night we were seated at a table with no tablecloth..only an old and ugly table with our place setting! We were told that their laundry supplier had not provided them with clean tablecloths in three days. Come-on, certainly there was something the restaurant could have done in the meantime. We were read to leave but they did find a table with a tablecloth (most of the empty tables had no tablecloth) for us), so we stayed. The food was fine as was the service, but I can't help but wonder what's going on with this restaurant. We'll think twice before returning.
El lugar muy agradable, el servicio y la comida muy bueno, obvio que regresaré, es muy recomendable!!!!!!
The chicken Marsala was not good. The sauce tasted like a powdered gravy. My salmon salad was excellent. The server Jordan , was very good.
The heat was inconsistent and really hot. I was not the first guest there, but my Mom checked in and we were seated. I got a text that said we didn't show up. I let them know we did but I got another text that said we didn't show.
Food was good. Service was a little below par due to a large party and not enough wait staff. However overall, it is what you would expect from a good chain restaurant.
We experienced an inconvenience with a dish and the chef came, introduced himself, apologized and asked questions. They offered to replace the dish which was very good customer service. The staff was also professional. The food was good, but nothing that makes this restaurant stand out from other Italian restaurants, in my opinion. Overall the service stood out for me the most.
Very disappointed in Brio for this visit. First, I have had a reservation since October 2025 for Christmas Day. When we get there, it is packed and we had to wait over 20 minutes for a table even with a reservation. Then when we get seated, they bring us plastic forks, knives and spoons!!! The food was good as always and the server was very nice and did an excellent job for being there all day long. The wait and the crowded conditions were a big turn off as well as the plastic utensils.
David was an amazing waiter despite it being so busy on Christmas. It was a meal for my husband's birthday and we appreciated the wonderful food and service on a holiday. Thank you!
The service & food were good. The noise level was quite high & we had to raise our voices to accommodate it. It was Christmas & very busy with staff running around & customers passing by.
Restaurantji Recommends
We have been going to Brio for about 5 years. We went to a certain one in California for a long time and we moved to Utah almost 2 years ago and have been coming to the Fashion Place location ever since. It has always been fantastic. But this past visit, our server Ricardo was not very pleasant. I work in the restaurant industry myself, so I know what it's like to feel busy and have a lot of tables, and i am i never one to write reviews, but the service he provided was not great. We felt very rushed like he wanted us to leave. He never brought my daughter another water. The first one did fall on the floor because she is 2 years old so she lost grip. But we asked for another one and never brought it. My wife couldn't even finish a sentence before he would walk away to ring something in. We both wanted to order dessert. My wife gave her order but as i started talking he was already walking away. The food and everything was great per usual. But the service was not enjoyable whatsoever.
Revised review. We are there again and the food was horrible. Gross steak went down hill.
Atmosphere: 4
Food: 2
Service: 4
The lobster bisque is so amazing - I order it every time I am there and anyone at the table who samples it wished they had too! Portobella ravioli and seafood risotto are two favorites but I've never been disappointed when I have tried other things. Our server (unfortunately I don't recall her name) was incredible!
Dirty utensils and food was very bland and undercooked. Do not recommend! Waitress was very nice and thoughtful!
Atmosphere: 3
Food: 1
Service: 5
Food was good, me and my mom both got spaghetti bolognese and loved it. The service was good although the waitress forgot about my moms drink and red peppers flakes she asked for, but we didn’t mind cause everyone gets busy something’s especially in the restaurant industry and she was very apologetic! Overall definitely recommend and would come again.
Atmosphere: 5
Food: 5
Service: 5
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