Lovely place with lovely food and lovely employees.
Atmosphere: 5
Food: 5
Service: 5
Colton White
Ordered pickup way before closing and they canceled it. Waste of time and gas.
Fabiana Celleri
Hello,
I wanted to report an issue I experienced today at your Costa Vida location at 4361 S State St, Murray, UT 84107. When I asked a question about my order — specifically about adding extra cheese instead of being charged for a full second entrée — the manager, Francisca, became very rude.
While I was still trying to figure out what to order, she told me, “If you don’t want to eat, I’ll help the next person,” even though I was actively trying to complete my order. When she started helping the next customer, I asked her a question and she completely ignored me. It felt very unprofessional, especially coming from someone in a management position.
I left feeling disrespected, and I even wondered if I was treated that way because I speak Spanish. Regardless of the reason, customers should always be treated with basic respect.
I wanted to bring this to your attention because this experience was extremely disappointing.
Thank you.
Atmosphere: 1
Food: 1
Service: 1
Eleana Garzon
I ordered a salad and asked to have my tortilla with just a bit of melted cheese. Manager Francisca informed me that this would be considered a quesadilla and that I would be charged for both a quesadilla and a salad. I clarified that I only wanted cheese melted on the tortilla — not a full second entrée — and I would completely understand an extra cheese charge, but charging for two separate plates is excessive and not reasonable. The situation felt rigid and unnecessarily difficult, and I left disappointed with the level of customer service.
A couple of years ago, I worked for Costa Vida as a manager myself, and it is truly disappointing to see how much the guest experience and flexibility have declined. Now I work as a truck driver and I’ve tried Costa Vida in multiple locations across the U.S. I have no issue paying extra when I request modifications, but being forced to pay for two full plates just because I asked for cheese melted on my tortilla feels excessive and unfair. I truly hope this location reevaluates how simple requests are handled and prioritizes guest experience the way Costa Vida used to.
Atmosphere: 1
Food: 1
Service: 1
Nidia Granados
The food was delicious but I think they should work more on the service, there’s this cashier that was so rude, I asked for a side of ranch and she literally rolled her eyes and sighed and was rude as hell, definitely not coming back here ever again.
Atmosphere: 1
Food: 5
Service: 1
J
I asked for a quesadilla meal twice and to substitute the meat for rice and beans, the lady overcharged me and didn't even give me a drink.
Atmosphere: 3
Food: 3
Service: 2
Christopher
I had delicious Nachos yesterday!! Service was great, friendly staff, clean restaurant!!
Atmosphere: 5
Food: 5
Service: 5
Holly Kepas
I didn't even get food because the people making food kept cross contaminating by touching gluten items. I'm the past Costa Vida has been really good about making sure people with Celiac Disease are able to eat at their restaurants. I will not trust eating at this chain again because it would affect my health negatively.
Atmosphere: 3
Food: 1
Service: 1
Todd Mcbeth
This location is terrible they nickel and dime you for everything, portions are poor. Workers are stingy like it comes out of their paycheck
Atmosphere: 3
Food: 1
Service: 1
Mattie Gilley
TERRIBLE!!! Way overstaffed. Walked in at dinner time, no other customers. Should’ve took that as a hint to leave. 6 employees behind the counter and still waiting for tortillas to be made when we got up to the counter to order. The two middle age Mexican women were staring and laughing the whole way from the door to the counter. I ordered a small sweet pork salad and got the saddest pinch of pork. When I asked for a little more, I was told it would be $4.99. What!? At least put the right amount in the first place. She then told me “it’s 4 oz” and I wish I would’ve told her to with it because NO WAY was that even 4oz. Then, I asked for the bigger cup of ranch and was told that was an extra $0.45. Oh. My. God. The whole time the staff are just had attitudes and didn’t want to even be there I’m sure. Maybe… if you can learn to handle the 2 customers per 20+ min with half the staff, you wouldn’t have to take the budget cuts out on the portion sizes. Get rid of the Mexican woman. There’s several other reviews about them. They are HORRIBLE and ruining your business.
The very carefree attention to the customer. Lack of products in the showcase. They don’t have corn. Every time I have bought they tell me that the avocado is charged extra. They don’t speak it with suggestion. They say it as if I didn’t have enough money to pay for it.The Latin cashier speaks Spanish with her co-workers and with the client who asked her if she speaks Spanish, she says no.
Atmosphere: 5
Food: 4
Service: 1
Adrian Romero
How do you manage to make enchiladas with no sauce?? They stiffed me on my guacamole too! Get it together!
Kailee Zamora
I normally don’t leave reviews, but this location is horrible. They made me feel like I was wasting their time as I ordered, even rolling their eyes when I asked for chips and queso. The portion sizes at this location are significantly smaller than other locations. I have been to this location 3 times now, and each time I thought maybe it was jsut the day, but this is my experience each time. I will not be returning. Driving the extra 10 minutes to another location will be worth it. Worst experience ever.
Atmosphere: 1
Food: 1
Service: 1
Lexi Fairbanks
Wow this place is something else, and not in a good way. Terrible portions, overpriced, eh food, and the worst attitudes I’ve ever encountered. The manager had a terrible attitude, and was soo rude. Honestly this just put a bad taste in my mouth for going to costa vida again.
Lovely place with lovely food and lovely employees.
Atmosphere: 5
Food: 5
Service: 5
Ordered pickup way before closing and they canceled it. Waste of time and gas.
Hello,
I wanted to report an issue I experienced today at your Costa Vida location at 4361 S State St, Murray, UT 84107. When I asked a question about my order — specifically about adding extra cheese instead of being charged for a full second entrée — the manager, Francisca, became very rude.
While I was still trying to figure out what to order, she told me, “If you don’t want to eat, I’ll help the next person,” even though I was actively trying to complete my order. When she started helping the next customer, I asked her a question and she completely ignored me. It felt very unprofessional, especially coming from someone in a management position.
I left feeling disrespected, and I even wondered if I was treated that way because I speak Spanish. Regardless of the reason, customers should always be treated with basic respect.
I wanted to bring this to your attention because this experience was extremely disappointing.
Thank you.
Atmosphere: 1
Food: 1
Service: 1
I ordered a salad and asked to have my tortilla with just a bit of melted cheese. Manager Francisca informed me that this would be considered a quesadilla and that I would be charged for both a quesadilla and a salad. I clarified that I only wanted cheese melted on the tortilla — not a full second entrée — and I would completely understand an extra cheese charge, but charging for two separate plates is excessive and not reasonable. The situation felt rigid and unnecessarily difficult, and I left disappointed with the level of customer service.
A couple of years ago, I worked for Costa Vida as a manager myself, and it is truly disappointing to see how much the guest experience and flexibility have declined. Now I work as a truck driver and I’ve tried Costa Vida in multiple locations across the U.S. I have no issue paying extra when I request modifications, but being forced to pay for two full plates just because I asked for cheese melted on my tortilla feels excessive and unfair. I truly hope this location reevaluates how simple requests are handled and prioritizes guest experience the way Costa Vida used to.
Atmosphere: 1
Food: 1
Service: 1
The food was delicious but I think they should work more on the service, there’s this cashier that was so rude, I asked for a side of ranch and she literally rolled her eyes and sighed and was rude as hell, definitely not coming back here ever again.
Atmosphere: 1
Food: 5
Service: 1
I asked for a quesadilla meal twice and to substitute the meat for rice and beans, the lady overcharged me and didn't even give me a drink.
Atmosphere: 3
Food: 3
Service: 2
I had delicious Nachos yesterday!! Service was great, friendly staff, clean restaurant!!
Atmosphere: 5
Food: 5
Service: 5
I didn't even get food because the people making food kept cross contaminating by touching gluten items. I'm the past Costa Vida has been really good about making sure people with Celiac Disease are able to eat at their restaurants. I will not trust eating at this chain again because it would affect my health negatively.
Atmosphere: 3
Food: 1
Service: 1
This location is terrible they nickel and dime you for everything, portions are poor. Workers are stingy like it comes out of their paycheck
Atmosphere: 3
Food: 1
Service: 1
TERRIBLE!!!
Way overstaffed. Walked in at dinner time, no other customers. Should’ve took that as a hint to leave. 6 employees behind the counter and still waiting for tortillas to be made when we got up to the counter to order. The two middle age Mexican women were staring and laughing the whole way from the door to the counter. I ordered a small sweet pork salad and got the saddest pinch of pork. When I asked for a little more, I was told it would be $4.99. What!? At least put the right amount in the first place. She then told me “it’s 4 oz” and I wish I would’ve told her to with it because NO WAY was that even 4oz. Then, I asked for the bigger cup of ranch and was told that was an extra $0.45. Oh. My. God. The whole time the staff are just had attitudes and didn’t want to even be there I’m sure. Maybe… if you can learn to handle the 2 customers per 20+ min with half the staff, you wouldn’t have to take the budget cuts out on the portion sizes. Get rid of the Mexican woman. There’s several other reviews about them. They are HORRIBLE and ruining your business.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The very carefree attention to the customer. Lack of products in the showcase. They don’t have corn. Every time I have bought they tell me that the avocado is charged extra. They don’t speak it with suggestion. They say it as if I didn’t have enough money to pay for it.The Latin cashier speaks Spanish with her co-workers and with the client who asked her if she speaks Spanish, she says no.
Atmosphere: 5
Food: 4
Service: 1
How do you manage to make enchiladas with no sauce?? They stiffed me on my guacamole too! Get it together!
I normally don’t leave reviews, but this location is horrible. They made me feel like I was wasting their time as I ordered, even rolling their eyes when I asked for chips and queso. The portion sizes at this location are significantly smaller than other locations. I have been to this location 3 times now, and each time I thought maybe it was jsut the day, but this is my experience each time. I will not be returning. Driving the extra 10 minutes to another location will be worth it. Worst experience ever.
Atmosphere: 1
Food: 1
Service: 1
Wow this place is something else, and not in a good way. Terrible portions, overpriced, eh food, and the worst attitudes I’ve ever encountered. The manager had a terrible attitude, and was soo rude. Honestly this just put a bad taste in my mouth for going to costa vida again.
Atmosphere: 1
Food: 3
Service: 1
Quick and efficient. Very allergy friendly.
Atmosphere: 5
Food: 5
Service: 5
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