I went there before closing about 30 minutes before and they declined me service. I think it is absolutely unacceptable to decline service when a restaurant is still open. If you want to close the store just lock the doors and turn off the open sign it’s that easy. I will not be going there again. Jimmy John’s will be my new destination.
Brent Snarr
I’m writing this on behalf of my daughter, we’ll call her J. She said when she pulled up everything looked normal, there was en employee inside and all the lights are on including the open sign. When J reached the entrance she even noticed a sign on the doors about new hours. She then grabbed the door handle to go inside and it was locked. J said at first she thought maybe it was just a mistake and they accidentally locked the door. When she looked inside she saw a female employee mopping and tried to get her attention by knocking on and rattling the door but the employee just ignored her. J said I finally just stood there for at least five minutes waiting for the employee to acknowledge her. The employee finally looked up and stared daggers at my daughter. J said the employee then started tapping her wrist as if there was a watch insinuating it was too late. My daughter then double checked and pointed at the sign on the store entrance that listed 9 PM as closing time. When she tried to get the employee’s attention again they went back to just ignoring her. So she went back to her car and left.
J told me she it had already been difficult day and that experience just made worse, she said once she got back in her car she just wanted to cry. She then drove o to a different subway in Taylorsville that apparently treated her very well.
When she told me about that experience, I was just dumbfounded! Then I thought if they’re willing to do something like that to her I could only imagine what other customers have gone through. So I started reading reviews and they did not disappoint, terrible customer service and terrible food has become this stores specialty. Apparently they accomplish by employing staff with little to no training, bad Customer Service skills with leadership that is either clueless or too lazy to care.
Atmosphere: 1
Food: 1
Service: 1
jaugam
I went 3 times to this place and always they say “We don’t have system…”
Atmosphere: 1
Service: 1
Rodrigo Mendez
Thomas(owner according to what he said) try’s his absolute best to drive costumers away. Waste of time don’t go here.
Atmosphere: 1
Food: 1
Service: 1
Alejandra Coronado
Best place was so disgusting. We couldn’t even eat our sandwiches that’s how nasty they were. When I tried to call back to complain or get our money back because we didn’t want no food out of there. I should’ve followed my first instinct and turned around and walked out. It was disgusting. The atmosphere was nasty. It was dirty. Most of the vegetables were frozen. They were so busy talking in Spanish and I am Mexican and I understand them and I am fluent. One of the girls were sick and kept wiping her nose with her hands and her sweatshirt. There were two girls that night. I knew I should’ve turned around and walked out with my husband. I can’t even express to you how nasty this place is and don’t come here. We took one bite of our sandwiches and literally gave me the runs the next day from one bite. Also, I don’t even know if she charged me the correct amount because she refused to give me my receipt and that’s fraud.
Atmosphere: 1
Food: 1
Service: 1
Stay Away Records
Walked in and the lady didn’t even acknowledge my presence. Stood there for 5-10 min while she made one sandwich. Walked out, still said nothing as I was leaving lol. First and last time I’ll goto this location.
Atmosphere: 1
Food: 1
Service: 1
Danielle Lopez
They have been forcing the staff to work without Air Conditioning for at least 14 days so far. The staff is miserable and dripping sweat into the food sa they are making the sandwiches. Its over 95 degrees inside the store. Possible food issues with related heat issues. Don't trust the meat
Atmosphere: 1
Food: 2
Service: 1
Laurinda Broadway
Store filthy. Open food sitting in back room exposed. Had the meat and cheese lids up so exposed to the air. AC broken so stagnant air. Front door open so flys coming in. Overall disgusting. I ordered the tuna and threw it in the garbage. Store needs to be inspected. The guy working the line using foul language. This was at 6pm August 14, 2024
Thomas and Travis are exceptional workers! While working in EXTREME heat because the AC is down they still had smiles on their faces and were still busting their behinds! They deserve better imo and I hope my call to corporate helped. If it weren’t for their positive attitudes and hard work this would be a very negative review. Hope the problem is solved quickly before someone gets heat stroke!!!!
Atmosphere: 1
Food: 5
Service: 5
Dalton Linnell
On 6/25/24 I made an order using the Subway app. Approximately 5 minutes after the order was made, I received a text that the location is closed, my order has been cancelled, and a refund would be made.
I found it strange for the location to be closed so I drove over. The location was open and the employee said no online orders came in. I then received a notification that my order was ready, when the employee had no record. The location the order was made to was correct.
The employee advised I reach out to Subway’s corporate customer service. After multiple emails I have received no refund or response.
I would request my order refund and a response on this. I find it to be very poor business practice and frankly theft.
Atmosphere: 1
Food: 1
Service: 1
Josilyn Freund
I was looking at the mini poster (that I couldn’t very well read) that had all the add-ons trying to build my sandwich, when the guy behind the counter said “what the hell do you keep looking at? What’s so interesting?”. Sir I could NOT READ THE POSTER!! On top of that it was all men in the building, and they all ended up just staring at me and my friend. It was a very anxiety inducing experience, and all it was was just a sandwhich?? At least the food was good and the guy that ringed up our order was nice.
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: Subway Club
Kimberley Jespersen
They are so sweet and kind and the food is amazing you should come here
Huge thank you to today's staff who corrected the error of not receiving my catered order. One staff and management completed my order quickly. Appreciate the attitude and response with today's resolution.
I went there before closing about 30 minutes before and they declined me service. I think it is absolutely unacceptable to decline service when a restaurant is still open. If you want to close the store just lock the doors and turn off the open sign it’s that easy. I will not be going there again. Jimmy John’s will be my new destination.
I’m writing this on behalf of my daughter, we’ll call her J. She said when she pulled up everything looked normal, there was en employee inside and all the lights are on including the open sign. When J reached the entrance she even noticed a sign on the doors about new hours. She then grabbed the door handle to go inside and it was locked. J said at first she thought maybe it was just a mistake and they accidentally locked the door. When she looked inside she saw a female employee mopping and tried to get her attention by knocking on and rattling the door but the employee just ignored her. J said I finally just stood there for at least five minutes waiting for the employee to acknowledge her. The employee finally looked up and stared daggers at my daughter. J said the employee then started tapping her wrist as if there was a watch insinuating it was too late. My daughter then double checked and pointed at the sign on the store entrance that listed 9 PM as closing time. When she tried to get the employee’s attention again they went back to just ignoring her. So she went back to her car and left.
J told me she it had already been difficult day and that experience just made worse, she said once she got back in her car she just wanted to cry. She then drove o to a different subway in Taylorsville that apparently treated her very well.
When she told me about that experience, I was just dumbfounded! Then I thought if they’re willing to do something like that to her I could only imagine what other customers have gone through. So I started reading reviews and they did not disappoint, terrible customer service and terrible food has become this stores specialty. Apparently they accomplish by employing staff with little to no training, bad Customer Service skills with leadership that is either clueless or too lazy to care.
Atmosphere: 1
Food: 1
Service: 1
I went 3 times to this place and always they say “We don’t have system…”
Atmosphere: 1
Service: 1
Thomas(owner according to what he said) try’s his absolute best to drive costumers away. Waste of time don’t go here.
Atmosphere: 1
Food: 1
Service: 1
Best place was so disgusting. We couldn’t even eat our sandwiches that’s how nasty they were. When I tried to call back to complain or get our money back because we didn’t want no food out of there. I should’ve followed my first instinct and turned around and walked out. It was disgusting. The atmosphere was nasty. It was dirty. Most of the vegetables were frozen.
They were so busy talking in Spanish and I am Mexican and I understand them and I am fluent.
One of the girls were sick and kept wiping her nose with her hands and her sweatshirt. There were two girls that night. I knew I should’ve turned around and walked out with my husband. I can’t even express to you how nasty this place is and don’t come here. We took one bite of our sandwiches and literally gave me the runs the next day from one bite. Also, I don’t even know if she charged me the correct amount because she refused to give me my receipt and that’s fraud.
Atmosphere: 1
Food: 1
Service: 1
Walked in and the lady didn’t even acknowledge my presence. Stood there for 5-10 min while she made one sandwich. Walked out, still said nothing as I was leaving lol. First and last time I’ll goto this location.
Atmosphere: 1
Food: 1
Service: 1
They have been forcing the staff to work without Air Conditioning for at least 14 days so far. The staff is miserable and dripping sweat into the food sa they are making the sandwiches. Its over 95 degrees inside the store. Possible food issues with related heat issues. Don't trust the meat
Atmosphere: 1
Food: 2
Service: 1
Store filthy. Open food sitting in back room exposed. Had the meat and cheese lids up so exposed to the air. AC broken so stagnant air. Front door open so flys coming in. Overall disgusting. I ordered the tuna and threw it in the garbage. Store needs to be inspected. The guy working the line using foul language. This was at 6pm August 14, 2024
Atmosphere: 1
Food: 1
Service: 1
Customer service great!
Atmosphere: 5
Food: 5
Service: 5
Went at 7 p.m. Not open
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Thomas and Travis are exceptional workers! While working in EXTREME heat because the AC is down they still had smiles on their faces and were still busting their behinds! They deserve better imo and I hope my call to corporate helped. If it weren’t for their positive attitudes and hard work this would be a very negative review. Hope the problem is solved quickly before someone gets heat stroke!!!!
Atmosphere: 1
Food: 5
Service: 5
On 6/25/24 I made an order using the Subway app. Approximately 5 minutes after the order was made, I received a text that the location is closed, my order has been cancelled, and a refund would be made.
I found it strange for the location to be closed so I drove over. The location was open and the employee said no online orders came in. I then received a notification that my order was ready, when the employee had no record. The location the order was made to was correct.
The employee advised I reach out to Subway’s corporate customer service. After multiple emails I have received no refund or response.
I would request my order refund and a response on this. I find it to be very poor business practice and frankly theft.
Atmosphere: 1
Food: 1
Service: 1
I was looking at the mini poster (that I couldn’t very well read) that had all the add-ons trying to build my sandwich, when the guy behind the counter said “what the hell do you keep looking at? What’s so interesting?”. Sir I could NOT READ THE POSTER!! On top of that it was all men in the building, and they all ended up just staring at me and my friend. It was a very anxiety inducing experience, and all it was was just a sandwhich?? At least the food was good and the guy that ringed up our order was nice.
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: Subway Club
They are so sweet and kind and the food is amazing you should come here
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: White Chip Macadamia Nut, Cinnabon Footlong Churro, Veggie Delite, Rotisserie-Style Chicken, The Boss, Auntie Anne's Footlong Pretzel, Vitamin Water xxx, Coca-Cola Classic, Chocolate Chip, Cookies, Cold Cut Combo, Subway Club, Grilled Chicken
Huge thank you to today's staff who corrected the error of not receiving my catered order. One staff and management completed my order quickly. Appreciate the attitude and response with today's resolution.
Atmosphere: 4
Food: 5
Service: 5
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