Order was right and the cashier even brought it out to me Bless his heart ❤️. Cooked to Order and all delicious!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Fries, Hamburger, The Big Carl, Double Cheeseburger, Beyond Famous Star with Cheese, The Big Carl Combo, Famous Star with Cheese
MONIQUE VUNIWAI
I'm a fan of Carl's Jr from my childhood! Haven't had one where alive now for over 20 years...The minute we walked in to this location I noticed the work ethic of what seemed to be the only person working at the front (and he was). He was hustling between the drive-thru, cash register AND prepping food! He was friendly, greeted us right away, was multi-lingual - speaking Spanish to another worker in the back. Even though we could sense he was busy, he helped us without seeming rushed, only giving quality customer service and answering our questions with good detail. After taking our BIG order for 8 people, he was considerate enough to explain that there were only 2 workers so it may take a bit of extra time. We were happy to wait because this young man was so great. And then - he managed classic business smarts - he under promised but OVER delivered, getting us our food in minutes including free cookies!!! What a great employee, great shift leader and a tremendous asset Michael is to the Orem, UT store. Wishing you great success, Michael! You're exactly the kind of person who will advance, progress & succeed as you continue demonstrating service such as this, smiling bright, and hustling!! With confidence in your future & much Aloha to you, Monique & Tai Vuniwai (Hau'ula, Hawai'i)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Fries, Sandwich, Western Bacon
Tai Vuniwai
Food and service was awesome !! We’re here visiting from Hawai’i and Michael went above and beyond to show us how much he cares for this operation!! Food was classic and so good! We’ll def be back, thank CJ’s and Michael for all you guys did for us!!!
Atmosphere: 5
Food: 5
Service: 5
Ovtsider
Literally NO WORDS for this...
Atmosphere: 1
Food: 5
Service: 1
Brent Carlisle
They didn't get my order right and when I said something about it they said to enjoy my chocolate chip cookie. I had ordered a chocolate shake.
Atmosphere: 4
Food: 4
Service: 2
Bien Helado
This used to be a favorite place. The food quality has taken a nose dive and is at least 1/3 more expensive. The $6 burger is gone. DO NOT USE THE APP. If you order from the app, you will be served last and late.
Atmosphere: 4
Food: 3
Service: 1
Jessica Taylor
Juan was INCREDIBLE! He was so patient and pleasant with a smile the whole time I was fumbling through my thoughts. Thank you, Juan, for making my day 😊
Atmosphere: 5
Food: 5
Service: 5
Christian Rodriguez
Big tasty burgers! I got the one with guacamole and bacon and it was really good.
Atmosphere: 5
Food: 5
Service: 5
Marriner Merrill
Stopped in this Saturday afternoon and for whatever reason the staff flat out refused to serve me or even recognize my presence at the counter I waited for almost 5 minutes while they walked back-and-forth two managers or assistant managers, one bald gentleman and a young woman speaking in Spanish. Business was slow and they didn’t even address me saying they would be right with me or anything. They just kept working the drive-through. I finally just left. I left about 3:08 PM if management wants to review their cameras and verify what I’m saying I hope this doesn’t represent the company as a whole.
Atmosphere: 1
Food: 1
Service: 1
sissy
isabella on night crew is so rude and was trying to charge me 5 dollors for extra guac and had me waiting at the window for 2 mins straight while she was just taking her sweet time on her phone completly ignoring me , also had a very bad attitude and rolled her eyes wheni asked her if a manager was there
Great customer service. They were quick and got my order good
Atmosphere: 5
Food: 5
Service: 5
Angel Alejandro Castro Choque
It's delicious
Atmosphere: 5
Food: 5
Service: 5
Bethany Bean
Our server Michael was courteous and helpful as he managed both the drive thru and front counter with speed and professionalism. He couldn't do enough to help, apologizing when the drive thru took him away, bringing us our food so quickly and remembering the shakes we'd ordered while juggling multiple responsibilities in a fast-paced environment without compromising courtesy, speed, or quality all without breaking a sweat.
Michael is a real treasure to Carl's Jr.
A star, if you will.
Atmosphere: 5
Food: 5
Service: 5
Alondra Alfaro
Every time i come to utah i stop here the food is soooo good and service is fast.
Atmosphere: 5
Food: 5
Service: 5
Elaine Smiley
Entering the restaurant we were quickly welcomed by Michael. He took our order and prepared our shakes while we waited. He was fast and efficient. I’ve been in before and he is always friendly and accommodating. Good man to have on your team!
Order was right and the cashier even brought it out to me Bless his heart ❤️. Cooked to Order and all delicious!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Fries, Hamburger, The Big Carl, Double Cheeseburger, Beyond Famous Star with Cheese, The Big Carl Combo, Famous Star with Cheese
I'm a fan of Carl's Jr from my childhood! Haven't had one where alive now for over 20 years...The minute we walked in to this location I noticed the work ethic of what seemed to be the only person working at the front (and he was). He was hustling between the drive-thru, cash register AND prepping food! He was friendly, greeted us right away, was multi-lingual - speaking Spanish to another worker in the back. Even though we could sense he was busy, he helped us without seeming rushed, only giving quality customer service and answering our questions with good detail. After taking our BIG order for 8 people, he was considerate enough to explain that there were only 2 workers so it may take a bit of extra time. We were happy to wait because this young man was so great. And then - he managed classic business smarts - he under promised but OVER delivered, getting us our food in minutes including free cookies!!!
What a great employee, great shift leader and a tremendous asset Michael is to the Orem, UT store. Wishing you great success, Michael! You're exactly the kind of person who will advance, progress & succeed as you continue demonstrating service such as this, smiling bright, and hustling!! With confidence in your future & much Aloha to you, Monique & Tai Vuniwai (Hau'ula, Hawai'i)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Fries, Sandwich, Western Bacon
Food and service was awesome !! We’re here visiting from Hawai’i and Michael went above and beyond to show us how much he cares for this operation!! Food was classic and so good! We’ll def be back, thank CJ’s and Michael for all you guys did for us!!!
Atmosphere: 5
Food: 5
Service: 5
Literally NO WORDS for this...
Atmosphere: 1
Food: 5
Service: 1
They didn't get my order right and when I said something about it they said to enjoy my chocolate chip cookie. I had ordered a chocolate shake.
Atmosphere: 4
Food: 4
Service: 2
This used to be a favorite place. The food quality has taken a nose dive and is at least 1/3 more expensive. The $6 burger is gone. DO NOT USE THE APP. If you order from the app, you will be served last and late.
Atmosphere: 4
Food: 3
Service: 1
Juan was INCREDIBLE! He was so patient and pleasant with a smile the whole time I was fumbling through my thoughts. Thank you, Juan, for making my day 😊
Atmosphere: 5
Food: 5
Service: 5
Big tasty burgers! I got the one with guacamole and bacon and it was really good.
Atmosphere: 5
Food: 5
Service: 5
Stopped in this Saturday afternoon and for whatever reason the staff flat out refused to serve me or even recognize my presence at the counter I waited for almost 5 minutes while they walked back-and-forth two managers or assistant managers, one bald gentleman and a young woman speaking in Spanish. Business was slow and they didn’t even address me saying they would be right with me or anything. They just kept working the drive-through. I finally just left. I left about 3:08 PM if management wants to review their cameras and verify what I’m saying I hope this doesn’t represent the company as a whole.
Atmosphere: 1
Food: 1
Service: 1
isabella on night crew is so rude and was trying to charge me 5 dollors for extra guac and had me waiting at the window for 2 mins straight while she was just taking her sweet time on her phone completly ignoring me , also had a very bad attitude and rolled her eyes wheni asked her if a manager was there
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Great customer service. They were quick and got my order good
Atmosphere: 5
Food: 5
Service: 5
It's delicious
Atmosphere: 5
Food: 5
Service: 5
Our server Michael was courteous and helpful as he managed both the drive thru and front counter with speed and professionalism. He couldn't do enough to help, apologizing when the drive thru took him away, bringing us our food so quickly and remembering the shakes we'd ordered while juggling multiple responsibilities in a fast-paced environment without compromising courtesy, speed, or quality all without breaking a sweat.
Michael is a real treasure to Carl's Jr.
A star, if you will.
Atmosphere: 5
Food: 5
Service: 5
Every time i come to utah i stop here the food is soooo good and service is fast.
Atmosphere: 5
Food: 5
Service: 5
Entering the restaurant we were quickly welcomed by Michael.
He took our order and prepared our shakes while we waited.
He was fast and efficient.
I’ve been in before and he is always friendly and accommodating.
Good man to have on your team!
Atmosphere: 5
Food: 5
Service: 5
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