I had a horrible morning and all I wanted was a bagel. I went to the Provo location and they were unexpectedly closed, I then drove to the Orem one and the sign said “Open” but it was 2:02. I walked in and the guy behind the counter said “we’re closed” and I basically walked out and cried in my car lol. It was just another thing added on to a bad day. Would it really have been so difficult to hand me a plain bagel (which is all I wanted)? 😭
Atmosphere: 1
Food: 5
Service: 1
Hunter C
Dining room was not swept and tables had crumbs all of over them, trash was full. Had to push down on trash to throw away our drinks and food. Food came out decently quick but waited 10-15 minutes extra due to “forgetting” to make our drinks said one of the female employees whom took our order originally. Both female employees proceeded to chitchat instead of working. Male employee was doing his job. I’ve worked food service most of my life and this atmosphere and customer service sucked. Food was decent. Caramel Shake tasted like vanilla…
Atmosphere: 1
Food: 3
Service: 1
D M
The food was great and the staff was friendly. However, the bathrooms and lobby could use a little more cleaning.
Atmosphere: 3
Food: 5
Service: 5
James Rodriguez
My pops ordered a black coffee and they gave him a latte. The whole lobby is disgusting and the employees are just standing around. Then I realized that even the trashcan hasn't been taken out since yesterday it seems. Lokey one of the worst places I've gone to. And the bathrooms aren't even clean which imo is crucial. Make UT clean again man.
Atmosphere: 1
Food: 3
Service: 3
Samantha Alvarez
They always mess up my order. I have been here 3 times and out of the 3 times they mess up my order twice now! I always get the tomato bacon avocado egg whites and I always say no bacon! Twice in a row they put bacon in it when I said no bacon! And they always forget that yummy sauce that goes on it!! That’s the whole point of that bagel! You guys should fire better staff! This is not acceptable!
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Bacon Avocado & Tomato Breakfast Egg White Sandwich
Abigail Armstrong
I got a simple order, two bagels with smear. The bagels themselves tasted as expected, but I am incredibly disappointed with the lack of cream cheese. There wasn’t enough to cover both halves of either bagel. I got maybe half the smear that normally comes on my bagels here. Definitely feel like I was cheated out on- probably won’t go to this location again as this has become more regular recently.
Atmosphere: 2
Food: 1
Service: 2
Andrew Olvera
They don't know the difference between a bagel and burrito.
Atmosphere: 1
Food: 1
Service: 1
Talmage White
Clean, friendly employees and the food was great. Can’t complain.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Bagel
Travis Gill
absolutely terrible. 20 minutes for a single bagel. and the customer service is horrendous. seems like everyone that works here hates their job
Atmosphere: 1
Food: 1
Service: 1
Tiffany Lavigne
We used to really love this place. Don't get me wrong, the bagels are great, the service is great. But 4$ for a plain toasted bagel, that wasn't even "toasted"? We got 3 bagels and it was about $16. I'm thinking what did I even just order! And then to get warm hardly toasted bagels just hurts my feelings, not even worth the money. We will miss this place.
Super slow...seems like they don't know what they are doing...
Food: 4
Service: 1
Steven Arias
Rude costumer service very sad
Atmosphere: 1
Food: 1
Service: 1
Chris Jensen
I keep saying I’m never going back because it takes sooo long to get food and there is no place to sit. Currently waiting over 30 minutes for two sandwiches and it’s not even that busy.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Breakfast Sandwich
Mylee Hardman
Food is great. Employees aren’t very personable or nice.
I had a horrible morning and all I wanted was a bagel. I went to the Provo location and they were unexpectedly closed, I then drove to the Orem one and the sign said “Open” but it was 2:02. I walked in and the guy behind the counter said “we’re closed” and I basically walked out and cried in my car lol. It was just another thing added on to a bad day. Would it really have been so difficult to hand me a plain bagel (which is all I wanted)? 😭
Atmosphere: 1
Food: 5
Service: 1
Dining room was not swept and tables had crumbs all of over them, trash was full. Had to push down on trash to throw away our drinks and food. Food came out decently quick but waited 10-15 minutes extra due to “forgetting” to make our drinks said one of the female employees whom took our order originally. Both female employees proceeded to chitchat instead of working. Male employee was doing his job. I’ve worked food service most of my life and this atmosphere and customer service sucked. Food was decent. Caramel Shake tasted like vanilla…
Atmosphere: 1
Food: 3
Service: 1
The food was great and the staff was friendly. However, the bathrooms and lobby could use a little more cleaning.
Atmosphere: 3
Food: 5
Service: 5
My pops ordered a black coffee and they gave him a latte. The whole lobby is disgusting and the employees are just standing around. Then I realized that even the trashcan hasn't been taken out since yesterday it seems. Lokey one of the worst places I've gone to. And the bathrooms aren't even clean which imo is crucial. Make UT clean again man.
Atmosphere: 1
Food: 3
Service: 3
They always mess up my order. I have been here 3 times and out of the 3 times they mess up my order twice now! I always get the tomato bacon avocado egg whites and I always say no bacon! Twice in a row they put bacon in it when I said no bacon! And they always forget that yummy sauce that goes on it!! That’s the whole point of that bagel! You guys should fire better staff! This is not acceptable!
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Bacon Avocado & Tomato Breakfast Egg White Sandwich
I got a simple order, two bagels with smear. The bagels themselves tasted as expected, but I am incredibly disappointed with the lack of cream cheese. There wasn’t enough to cover both halves of either bagel. I got maybe half the smear that normally comes on my bagels here. Definitely feel like I was cheated out on- probably won’t go to this location again as this has become more regular recently.
Atmosphere: 2
Food: 1
Service: 2
They don't know the difference between a bagel and burrito.
Atmosphere: 1
Food: 1
Service: 1
Clean, friendly employees and the food was great. Can’t complain.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Bagel
absolutely terrible. 20 minutes for a single bagel. and the customer service is horrendous. seems like everyone that works here hates their job
Atmosphere: 1
Food: 1
Service: 1
We used to really love this place. Don't get me wrong, the bagels are great, the service is great. But 4$ for a plain toasted bagel, that wasn't even "toasted"? We got 3 bagels and it was about $16. I'm thinking what did I even just order! And then to get warm hardly toasted bagels just hurts my feelings, not even worth the money. We will miss this place.
Atmosphere: 3
Food: 1
Service: 5
Restaurantji Recommends
Super rich! The best 🥰🥰
Super slow...seems like they don't know what they are doing...
Food: 4
Service: 1
Rude costumer service very sad
Atmosphere: 1
Food: 1
Service: 1
I keep saying I’m never going back because it takes sooo long to get food and there is no place to sit. Currently waiting over 30 minutes for two sandwiches and it’s not even that busy.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Breakfast Sandwich
Food is great. Employees aren’t very personable or nice.
Atmosphere: 3
Food: 5
Service: 2
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