I just wanted to share some quick feedback about my visit this morning.
What more can you ask for? Great bagel Clean restaurant Exceptional customer service
Overall, it was a great experience, and my morning is much better because of it. I’ll definitely be coming back for more! Thanks again for the wonderful service.
Atmosphere: 5
Food: 5
Service: 5
Sharon Bell
Just moved to the neighborhood from out of state, and Einstein Bros is one of my favorite bagel companies. Stopped in to grab breakfast for myself and my family and was welcomed with friendly smiles,and greetings. I asked what new breakfast sandwiches they had and they were very informative and shared recommendations. I highly recommend the chorizo breakfast sandwich with an egg. One thing I did also notice was the store was very clean compared to my old local store, that was a plus as well as a yummy sandwich so glad that they are in my neighborhood. I’ll be back soon!
Atmosphere: 5
Food: 5
Service: 5
Spencer garcia
Rey was so nice and kind! definitely coming back
Atmosphere: 5
Food: 5
Service: 5
Jimmy Benavidez
Favorite bagel place in town, love the customer service and speed. Store is always clean, employees all in a great mood.
Atmosphere: 5
Food: 5
Service: 5
Jake Roberson
Audrey and Sydnee were so friendly! The food was really good too!
Atmosphere: 5
Food: 5
Service: 5
Jasmine
Great visit! I ordered 2 dozen bagels last minute for my team, and they had it ready when I got there! Thank you Sydnee and Olympia!
Atmosphere: 5
Food: 5
Service: 5
J S
Rubi and Colby are amazing! Extremely nice and helpful! You can tell Rubi is a very nice, happy person. She was knowledgeable about the menu and knew how to use the computer to check us out. Rubi and Colby are top quality. Thank you for your welcoming hospitality and help ordering our first time at Einstein’s.
Atmosphere: 5
Food: 5
Service: 5
Lucelia Carmo
I was at the restaurant today and waited for my order for 20 minutes. When I went to ask what was happening, the employee said I could leave if I wanted to. Besides the restaurant taking a very long time to deliver orders, the staff are completely lacking in manners towards customers. Terrible service.
Atmosphere: 1
Food: 1
Service: 1
Ed Tapia (Ed)
I genuinely like bagels and I like Einstein Bros, however, I’ve just about had it with this location. It has been three times now that I order ahead, wait a couple of minutes past pickup time and head inside to get my order only to be ignored. On every occasion, people on the line ordering inside the restaurant are being prioritized unless I get an employee’s attention. This time even after getting their attention I was ignored, even though the whole purpose of ordering ahead is to have my order ready for pickup, which it was, just sitting behind the employee while I sat there and waited for her to care.
I try to be very polite and patient to employees. I don’t interrupt their interactions, and I get their attention without causing disruptions. I stand to the side to avoid taking up space, and I smile to ensure I appear warm and friendly. This is the only place where employees have treated me with such disrespect multiple times.
Edit: I understand management is poor at this location, an employee is not entirely to blame for poor customer service if their manager can’t train them to be that. The responsibility falls on leadership to make sure customers are receiving good service.
Atmosphere: 2
Food: 5
Service: 1
Burt Harvey
What the hell is going on with on with Einstein's? Both this location and the Provo location have broken equipment and staff that just don't seem to care or pay attention. I had to ask for my drink cup, ask for chips and ask for ice for my fountain drink because their ice dispenser is broken. The sandwich so far is fine, but I shouldn't have to go ask for every piece of my order. If you know your ice machine is broken, how about you ask if someone would like ice for their drink?
Arrived 2 hours after opening. Many of the flavors were not available.
Atmosphere: 5
Food: 4
Service: 4
Simon McFarland
Super friendly and helpful staff, and incredibly fast delivery time! We sat down and tried to make some origami with our receipt and the order was ready before we could finish.
Atmosphere: 5
Food: 5
Service: 5
Yael Delao
I ordered some bagels with strawberry jelly and this is what i got. hardly any jam .
Atmosphere: 2
Food: 1
Service: 2
Always be kind
I used to frequent this location, but stopped due to poor customer service and poor management. My coworker recently started going back and told me that there was new management and much better service. As a business owner, I wanted to give this location another chance. The new manager has implemented changes, including staff training and a focus on customer satisfaction. I went in this week and was greeted with a professional outgoing attitude. The new manager was polite and handled herself very professionally. It was refreshing to see someone with an upbeat attitude. I will definitely be returning as a regular to this location. By the way, my food order was on point. The restaurant was clean and inviting. All it takes is the proper management to run a business correctly.
Hi Store TEAM -
I just wanted to share some quick feedback about my visit this morning.
What more can you ask for?
Great bagel
Clean restaurant
Exceptional customer service
Overall, it was a great experience, and my morning is much better because of it. I’ll definitely be coming back for more!
Thanks again for the wonderful service.
Atmosphere: 5
Food: 5
Service: 5
Just moved to the neighborhood from out of state, and Einstein Bros is one of my favorite bagel companies. Stopped in to grab breakfast for myself and my family and was welcomed with friendly smiles,and greetings. I asked what new breakfast sandwiches they had and they were very informative and shared recommendations. I highly recommend the chorizo breakfast sandwich with an egg. One thing I did also notice was the store was very clean compared to my old local store, that was a plus as well as a yummy sandwich so glad that they are in my neighborhood. I’ll be back soon!
Atmosphere: 5
Food: 5
Service: 5
Rey was so nice and kind! definitely coming back
Atmosphere: 5
Food: 5
Service: 5
Favorite bagel place in town, love the customer service and speed. Store is always clean, employees all in a great mood.
Atmosphere: 5
Food: 5
Service: 5
Audrey and Sydnee were so friendly! The food was really good too!
Atmosphere: 5
Food: 5
Service: 5
Great visit! I ordered 2 dozen bagels last minute for my team, and they had it ready when I got there! Thank you Sydnee and Olympia!
Atmosphere: 5
Food: 5
Service: 5
Rubi and Colby are amazing!
Extremely nice and helpful!
You can tell Rubi is a very nice, happy person. She was knowledgeable about the menu and knew how to use the computer to check us out.
Rubi and Colby are top quality.
Thank you for your welcoming hospitality and help ordering our first time at Einstein’s.
Atmosphere: 5
Food: 5
Service: 5
I was at the restaurant today and waited for my order for 20 minutes. When I went to ask what was happening, the employee said I could leave if I wanted to. Besides the restaurant taking a very long time to deliver orders, the staff are completely lacking in manners towards customers. Terrible service.
Atmosphere: 1
Food: 1
Service: 1
I genuinely like bagels and I like Einstein Bros, however, I’ve just about had it with this location. It has been three times now that I order ahead, wait a couple of minutes past pickup time and head inside to get my order only to be ignored. On every occasion, people on the line ordering inside the restaurant are being prioritized unless I get an employee’s attention. This time even after getting their attention I was ignored, even though the whole purpose of ordering ahead is to have my order ready for pickup, which it was, just sitting behind the employee while I sat there and waited for her to care.
I try to be very polite and patient to employees. I don’t interrupt their interactions, and I get their attention without causing disruptions. I stand to the side to avoid taking up space, and I smile to ensure I appear warm and friendly. This is the only place where employees have treated me with such disrespect multiple times.
Edit: I understand management is poor at this location, an employee is not entirely to blame for poor customer service if their manager can’t train them to be that. The responsibility falls on leadership to make sure customers are receiving good service.
Atmosphere: 2
Food: 5
Service: 1
What the hell is going on with on with Einstein's? Both this location and the Provo location have broken equipment and staff that just don't seem to care or pay attention. I had to ask for my drink cup, ask for chips and ask for ice for my fountain drink because their ice dispenser is broken. The sandwich so far is fine, but I shouldn't have to go ask for every piece of my order. If you know your ice machine is broken, how about you ask if someone would like ice for their drink?
Atmosphere: 2
Food: 3
Service: 2
Restaurantji Recommends
A little slow sometimes not terribly so
Atmosphere: 5
Food: 5
Service: 4
Arrived 2 hours after opening. Many of the flavors were not available.
Atmosphere: 5
Food: 4
Service: 4
Super friendly and helpful staff, and incredibly fast delivery time! We sat down and tried to make some origami with our receipt and the order was ready before we could finish.
Atmosphere: 5
Food: 5
Service: 5
I ordered some bagels with strawberry jelly and this is what i got. hardly any jam .
Atmosphere: 2
Food: 1
Service: 2
I used to frequent this location, but stopped due to poor customer service and poor management. My coworker recently started going back and told me that there was new management and much better service. As a business owner, I wanted to give this location another chance. The new manager has implemented changes, including staff training and a focus on customer satisfaction. I went in this week and was greeted with a professional outgoing attitude. The new manager was polite and handled herself very professionally. It was refreshing to see someone with an upbeat attitude. I will definitely be returning as a regular to this location. By the way, my food order was on point. The restaurant was clean and inviting. All it takes is the proper management to run a business correctly.
Atmosphere: 5
Food: 5
Service: 5
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