Excellent food! Very good customer service from the girl kelly
Atmosphere: 5
Food: 5
Service: 5
Alicia Hawks
I love that El Pollo Loco offers an affordable and healthier alternative to other fast food chains. Laura took my order today and was friendly, efficient and went above and beyond. She even asked if I wanted regular or light ice in my drink!
Atmosphere: 5
Food: 5
Service: 5
Teresita Maza
Delicious😋 excellent service, excellent attention from the employees😃
Atmosphere: 5
Food: 5
Service: 5
Laura Alba
Very good service, clean, fast, very quiet to eat with your family or alone.
Atmosphere: 5
Food: 5
Service: 5
Ricky Monroe
I've been going to El Pollo Loco for years, but my visits have been less frequent lately due to service issues. I decided to give it another try tonight, but unfortunately, it didn’t go well. I won’t bore you with all the details, but it started off on the wrong foot when it took nearly 20 minutes to get our order —even though there were only two other couples in the restaurant. The chicken was okay, but the sides were disappointing. One of the sides was Pinto Beans, and it was mostly water (see picture). I had to laugh when I counted only 11 whole beans and 3 half beans in total. Not the quality of food or service I used to expect from this place.
Parking: Plenty of parking.
Atmosphere: 4
Food: 3
Service: 3
Robert Ruiz
There were literally only four people in the store and we waited well over 20 minutes only to get to the car and realize that they got one item on our order wrong! Then I walked back inside and tell them I asked for mashed potatoes and they did not give me my mashed potatoes. Laura The manager asked me to walk back to my car and bring the macaroni and cheese back to them, which I did not order. They treated me like I was trying to get free food when they are the ones who made the mistake! They made us wait forever when nobody was in the store and then she didn’t even get my order right so I left upset without my mashed potatoes! Disappointing and I will not go back.
Atmosphere: 1
Food: 5
Service: 1
Ekaterina Anatskaya
They prepare food without using the gloves. It’s disgusting. Never coming back.
Atmosphere: 1
Food: 1
Service: 1
Charlie Lewis
The afternoon window staff was so kind to me today. So appreciative of the team working at pollo loco.
Atmosphere: 5
Food: 5
Service: 5
Laura Veliz
Excellent chicken and great service. Love it
Atmosphere: 5
Food: 5
Service: 5
Milau
I love the chicken. And the salsas are really good.
The team at El Pollo Loco in Orem was outstanding! The food was hot. The service was very friendly and quick. My order was perfect. I come here often and I am always pleased with the service and the experience that I get. As the former general manager and co-owner of Cafe Rio, I appreciate it when a team and a manager get it right. Castillo Leonard and his team deserve recognition for a consistently great experience! Thank you to all of them! Bib Nilsen
Atmosphere: 5
Food: 5
Service: 5
Brandie Rivas
Everytime I order food for delivery. It comes to me missing items. It's so hard to get a refund from this place.
Excellent food! Very good customer service from the girl kelly
Atmosphere: 5
Food: 5
Service: 5
I love that El Pollo Loco offers an affordable and healthier alternative to other fast food chains. Laura took my order today and was friendly, efficient and went above and beyond. She even asked if I wanted regular or light ice in my drink!
Atmosphere: 5
Food: 5
Service: 5
Delicious😋 excellent service, excellent attention from the employees😃
Atmosphere: 5
Food: 5
Service: 5
Very good service, clean, fast, very quiet to eat with your family or alone.
Atmosphere: 5
Food: 5
Service: 5
I've been going to El Pollo Loco for years, but my visits have been less frequent lately due to service issues. I decided to give it another try tonight, but unfortunately, it didn’t go well. I won’t bore you with all the details, but it started off on the wrong foot when it took nearly 20 minutes to get our order —even though there were only two other couples in the restaurant. The chicken was okay, but the sides were disappointing. One of the sides was Pinto Beans, and it was mostly water (see picture). I had to laugh when I counted only 11 whole beans and 3 half beans in total. Not the quality of food or service I used to expect from this place.
Parking: Plenty of parking.
Atmosphere: 4
Food: 3
Service: 3
There were literally only four people in the store and we waited well over 20 minutes only to get to the car and realize that they got one item on our order wrong! Then I walked back inside and tell them I asked for mashed potatoes and they did not give me my mashed potatoes. Laura The manager asked me to walk back to my car and bring the macaroni and cheese back to them, which I did not order. They treated me like I was trying to get free food when they are the ones who made the mistake! They made us wait forever when nobody was in the store and then she didn’t even get my order right so I left upset without my mashed potatoes! Disappointing and I will not go back.
Atmosphere: 1
Food: 5
Service: 1
They prepare food without using the gloves. It’s disgusting. Never coming back.
Atmosphere: 1
Food: 1
Service: 1
The afternoon window staff was so kind to me today. So appreciative of the team working at pollo loco.
Atmosphere: 5
Food: 5
Service: 5
Excellent chicken and great service. Love it
Atmosphere: 5
Food: 5
Service: 5
I love the chicken. And the salsas are really good.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I love the burritos and have a good service.
Atmosphere: 5
Food: 5
Service: 5
A great place I love the chicken
Atmosphere: 5
Food: 5
Service: 5
Good service
Atmosphere: 5
Food: 5
Service: 5
The team at El Pollo Loco in Orem was outstanding! The food was hot. The service was very friendly and quick. My order was perfect. I come here often and I am always pleased with the service and the experience that I get. As the former general manager and co-owner of Cafe Rio, I appreciate it when a team and a manager get it right. Castillo Leonard and his team deserve recognition for a consistently great experience!
Thank you to all of them!
Bib Nilsen
Atmosphere: 5
Food: 5
Service: 5
Everytime I order food for delivery. It comes to me missing items. It's so hard to get a refund from this place.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Taco, Burrito
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