El Pollo Loco

76 E University Pkwy, Orem
(801) 360-9436

Recent Reviews

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Nikolas Ver Steeg

Underrated chicken place. The braised they do on it is unlike any of the other chicken places around. My favorite is the family meal packs where you get tortillas, sides, and some really tasty guacamole salsa. I like to peel the chicken apart and make little tacos with the tortillas. My only complaint is the mashed potatoes and most of the sides are pretty bland, but the gravy makes up for it.

Atmosphere: 4

Food: 4

Service: 4

Kenna Christopherson

I have honestly never had a bad experience with this team at El Pollo Loco. Every single time I come in, I’m greeted with kindness and genuine hospitality, and they always make sure I’m well taken care of from start to finish. The staff goes above and beyond to create a welcoming and positive atmosphere, which truly makes a difference as a customer.

The food is consistently amazing—always fresh, flavorful, and prepared with care. No matter how busy they are, the quality never slips. What really stands out to me, though, is how efficient this team is. They work together seamlessly, stay organized, and handle everything quickly without ever making you feel rushed or ignored.

I also highly recommend their catering services. The food is just as fresh and delicious as dining in, and everything is prepared and delivered with the same level of care and professionalism. It’s perfect for events, gatherings, or any occasion where you want great food without the stress.

I can confidently say this is one of the most efficient and hardworking groups of employees I’ve ever seen in any restaurant. Their professionalism, teamwork, and friendly attitudes keep me coming back time and time again. If you’re looking for great food, outstanding customer service, and reliable catering, this El Pollo Loco location truly sets the standard.

Atmosphere: 5

Food: 5

Service: 5

Jared

Walking into this place it smelled so good. The staff was kind and the atmosphere was great and relaxing. The food came out to us fast and it was delicious! Would be returning. Sadly forgot to take photos. Next time I will 😋

Atmosphere: 5

Food: 5

Service: 5

Mindy Erickson

We drove through the drive thru at 9:20pm (closes at 10pm) to pick up four meals, the total would have been $65. We started to order when they told us they were out of chicken. Ummm. How are you out of chicken when that’s the main item on your menu.

Food: 1

Service: 1

Alex Gehring

Found bones in my burrito. It's been a while since I ate here because I found bones in the food. Decided to try it again the other night and got another bone in my burrito.

Atmosphere: 3

Food: 2

Service: 4

Julia B

I really like this chain, but this location was a huge letdown. I had to wait an extra 10 minutes in the drive thru, and they still messed up my order 🤦🏻‍♀️

Jasson Jimenez

Prices for the chicken have gotten out of control but the churros are fire! Love em.

Food: 4

Phill Jenkins

Best chicken thighs around

JITTLE YANG\\

MY FOOD WAS SO GOOD, THE MACROS WERE INSANE. CUSTOMER SERVICE WAS IMPECCABLE. ABSOLOUTELY RECOMMEND. JITTLE YANG OUT.

Atmosphere: 5

Food: 5

Service: 5

Barbie Blas

Need to step up the food. Chicken was dry in the salad. The staff was extremely awsome though.

Atmosphere: 2

Food: 2

Service: 4

Maritza Hamel Ibanez

The chicken was sooo good!! 😍 But we ordered rice as a side and I wouldn’t recommend it, it tasted like plastic 😭. Also we went around noon, almost all the tables were REALLY dirty.

Atmosphere: 3

Food: 3

Service: 3

Mario Torres

I love the taste!

Atmosphere: 4

Food: 5

Service: 5

Grace Johnson

Mmm yum

Food: 5

Daniela Arroyo

Ir says it’s open on Sunday (drive thru only) but it was closed. It has to be updated in the website.

henry lee

Food was spot on. Clean and well maintained restaurant. Service was outstanding. One of the best fast food experiences I have had in a long time.

Atmosphere: 5

Food: 5

Service: 5

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