It's the worst, they treat you badly, they treat you as if you were asking for something free, especially on the night shift. I arrived at 9:30 pm and they didn't let me eat inside when it said it was open, and they kicked me out.
Shane Jacobson
Marcos has amazing pizza but this location is so mismanaged. We had a 20-25 minute time told to us...which is kinda getting pathetic anyway. Well we are at 1 hour and 10 minutes of sitting at the location waiting for our order. WOW. That is embarrassing. Do better Marcos. This is the second time this has happened at this location and I've had a similar experience at the Lindon one so just can't with with Marcos around here.
Wayne Logan
Came in and placed our order (med pep & cheese breadsticks). Was told 15 minutes. Waited and the pizza didn’t come. Went to the counter and was told “ya lots of phone orders came in and yours got bumped. It’ll be about 20 more minutes.” So irritated as I sit here waiting longer. Grrr. Oh well—it’s just pizza and time, I suppose. Just not the service we were hoping for.
Cindy Crompton
I ordered my pizza on line set it to be delivered at 7 witch was over an hour to get my pizza at 740 still no pizza I called they explained they called door dash to have them deliver and I could cancel go back on line and reorder they could not do deal that is on line mind you already 40 min past time finally at 8 pm the driver showed up I paid for the pizza it was cold marcos service is not good pretty sad they wanted me to wait another hour to get my food
JP Lewis
Lovin the condition of this delivered pizza xoxo ❤️
Tom Garcia
Really good pizza!
David Briggs
The last three times we have ordered form then for delivery they give it to a door dasher who then looses it or claims that the address is wrong. The address is never a problem anywhere else. This policy kf giving it to a dasher when you didn't order through door dash is trash.
joshcble
Ordered delivery, but our pizza was never delivered. The store manager said there is nothing they could do so we are without a pizza and they didn’t offer to refund us either. Terrible customer service, zero accountability, and and they had the audacity to give me attitude when I told them simply that I would leave a negative review.
Ryan Green
Completely incompetent manager. I have ordered multiple times through DoorDash and the order is wrong literally every time. The receipt is correct, but the pizza is always wrong. How does that happen? The manager wouldn’t do anything to fix it. I got a refund through DoorDash, but no effort was made to make sure I got my correct order. Absolutely ridiculous!!!
Atmosphere: 2
Food: 3
Service: 1
Mckenzie Pead
Calld in to ask for a cheesy bread wasn't that busy when I got there was told to wait 20 minutes. I waited 20 minutes I went in there. They made me wait 5 more minutes. Turn into 10 minutes made me wonder where my cheesy bread was. I asked they answer with a petty. Looks like It never got put in yall suck provo one better i love Marcos, just not this location.
Quincy had a phenomenal attitude and the best service I’ve ever received at a pizza place. He rocks and because of him I’ll continue coming back!!
ryan hickey
Quincen was awesome!!! Very personable individual. Great guy, deserves to move up.
Atmosphere: 5
Food: 5
Service: 5
Joan Mackay
THEY STARTED USING DOOR DASH FOR DELIVERY AND TWICE IT HAS TAKEN DOOR DASH A LITTLE OVER AN HOUR TO DELIVER - 2.1 MILES AWAY - A 6 MINUTE DRIVE!! WHAT'S WRONG WITH DOOR DASH?? BUT THE [IZZA IS DELICIOUS, THE BEST!! JUST DON'T USE THEIR DELIVERY!!
Food: 5
Service: 1
Jarom Tracy
Transaction#: 158486040
I ordered my pizza through the app and came into the store to pick it up and pay for it. Upon arrival, the young man working there was on his phone and slowly made his way to the register. He checked on the status of my pizza and came back so I could pay for it. While I paid, he remained on his phone texting/scrolling. The payment didn't go through at first and I asked if there was a problem. He didn't immediately respond or even look up from his phone as he continued typing away. We got the payment sorted out and I sat down and minutes later he came and gave me my pizza. I took it home to find out he had forgotten to add the crust topping and the dipping cup I ordered. The pizza was okay, kind of sloppily made compared to other Marcos Pizzas I've had.
Such small mistakes and poor service wouldn't normally bother me, but because it came entirely from a lack of effort/interest from this employee, I am leaving this review.
Atmosphere: 2
Food: 3
Service: 1
Jonny
I liked it no problem with the employees and everything was fast yummy and easy I highly recommend it.
It's the worst, they treat you badly, they treat you as if you were asking for something free, especially on the night shift. I arrived at 9:30 pm and they didn't let me eat inside when it said it was open, and they kicked me out.
Marcos has amazing pizza but this location is so mismanaged. We had a 20-25 minute time told to us...which is kinda getting pathetic anyway. Well we are at 1 hour and 10 minutes of sitting at the location waiting for our order. WOW. That is embarrassing. Do better Marcos. This is the second time this has happened at this location and I've had a similar experience at the Lindon one so just can't with with Marcos around here.
Came in and placed our order (med pep & cheese breadsticks). Was told 15 minutes. Waited and the pizza didn’t come. Went to the counter and was told “ya lots of phone orders came in and yours got bumped. It’ll be about 20 more minutes.” So irritated as I sit here waiting longer. Grrr. Oh well—it’s just pizza and time, I suppose. Just not the service we were hoping for.
I ordered my pizza on line set it to be delivered at 7 witch was over an hour to get my pizza at 740 still no pizza I called they explained they called door dash to have them deliver and I could cancel go back on line and reorder they could not do deal that is on line mind you already 40 min past time finally at 8 pm the driver showed up I paid for the pizza it was cold marcos service is not good pretty sad they wanted me to wait another hour to get my food
Lovin the condition of this delivered pizza xoxo ❤️
Really good pizza!
The last three times we have ordered form then for delivery they give it to a door dasher who then looses it or claims that the address is wrong. The address is never a problem anywhere else. This policy kf giving it to a dasher when you didn't order through door dash is trash.
Ordered delivery, but our pizza was never delivered. The store manager said there is nothing they could do so we are without a pizza and they didn’t offer to refund us either. Terrible customer service, zero accountability, and and they had the audacity to give me attitude when I told them simply that I would leave a negative review.
Completely incompetent manager. I have ordered multiple times through DoorDash and the order is wrong literally every time. The receipt is correct, but the pizza is always wrong. How does that happen? The manager wouldn’t do anything to fix it. I got a refund through DoorDash, but no effort was made to make sure I got my correct order. Absolutely ridiculous!!!
Atmosphere: 2
Food: 3
Service: 1
Calld in to ask for a cheesy bread wasn't that busy when I got there was told to wait 20 minutes. I waited 20 minutes I went in there. They made me wait 5 more minutes. Turn into 10 minutes made me wonder where my cheesy bread was. I asked they answer with a petty. Looks like It never got put in yall suck provo one better i love Marcos, just not this location.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Quincy had a phenomenal attitude and the best service I’ve ever received at a pizza place. He rocks and because of him I’ll continue coming back!!
Quincen was awesome!!! Very personable individual. Great guy, deserves to move up.
Atmosphere: 5
Food: 5
Service: 5
THEY STARTED USING DOOR DASH FOR DELIVERY AND TWICE IT HAS TAKEN DOOR DASH A LITTLE OVER AN HOUR TO DELIVER - 2.1 MILES AWAY - A 6 MINUTE DRIVE!! WHAT'S WRONG WITH DOOR DASH?? BUT THE [IZZA IS DELICIOUS, THE BEST!! JUST DON'T USE THEIR DELIVERY!!
Food: 5
Service: 1
Transaction#: 158486040
I ordered my pizza through the app and came into the store to pick it up and pay for it. Upon arrival, the young man working there was on his phone and slowly made his way to the register. He checked on the status of my pizza and came back so I could pay for it. While I paid, he remained on his phone texting/scrolling. The payment didn't go through at first and I asked if there was a problem. He didn't immediately respond or even look up from his phone as he continued typing away. We got the payment sorted out and I sat down and minutes later he came and gave me my pizza. I took it home to find out he had forgotten to add the crust topping and the dipping cup I ordered. The pizza was okay, kind of sloppily made compared to other Marcos Pizzas I've had.
Such small mistakes and poor service wouldn't normally bother me, but because it came entirely from a lack of effort/interest from this employee, I am leaving this review.
Atmosphere: 2
Food: 3
Service: 1
I liked it no problem with the employees and everything was fast yummy and easy I highly recommend it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
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