Waitress need to have their hair tied and also more focus with clients who are waiting food
Atmosphere: 1
Service: 1
David Cooley
It's been over a year since I was here last, and they are STRUGGLING. We were sat with no menus, my wife had to go grab some after we waited a whole for them to bring some. I then had to go grab a booster seat for our child as we hadn't seen anyone to ask in the last 10 minutes or so. That in itself was a pain as the hall where the booster seats and bathrooms are was behind a table, so someone was seated In front of the door. All of the prices have went up, some doubling. After we finally got to order a frazzled looking lady that I assume was the owner came out and went table to table asking if people had given orders. Food was good, but the service we received was not. Meanwhile the owner spent upwards of 20 minutes talking to a neighboring table about how they plan to open another location when they can't even handle this one, all while I'm chugging the broth of my pho because I can't find a waitress to bring me a container and my daughter is getting frustrated because we haven't left yet. I finally finish it and the owner suddenly turns to us as we get up to leave to ask if we're ok. Don't open another location.
Atmosphere: 2
Food: 4
Service: 1
Andrew Mallory
I haven’t been here for some years after having not such a great experience previous. I decided to give it another go. They have really upped their game since my last visit! Their broth is rich and flavorful and their ingredients are fresh and the whole takeout experience was good! I’ll definitely be back!
Atmosphere: 4
Food: 5
Service: 5
Kurt Barton
I usually never leave reviews but this was some of the worst pho I’ve ever had. Nothing about it was good. I got the king size combo and there was about 5 pieces of meat in the whole thing.
Atmosphere: 2
Service: 1
tony stank
Disappointed. The food quality has dropped significantly compared to before.
Atmosphere: 1
Food: 1
Service: 1
marley
i’ve been coming to this place for years and have always supported the business through repeat visits and generous tipping. i used to enjoy the atmosphere and friendly conversations with the owner, which makes writing this especially disappointing.
during my most recent visit, multiple friends informed me that the owner made comments about my body when i was not present. this included asking if i was bulimic, making gagging gestures with his finger in his mouth, and joking about throwing up food. these comments were made to my own friends and were entirely inappropriate and personal.
i personally witnessed the owner flirt with one of my friends by commenting on how young she looked, touching her hand, and making her visibly uncomfortable. i also witnessed him yelling at and belittling employees in front of customers. when concerns were brought up to staff, they appeared scared and uncomfortable.
this experience completely changed how i view this business. as a long time customer, i no longer feel comfortable supporting or recommending a place where customers are spoken about this way, boundaries are crossed, and employees are treated poorly. it was upsetting and unprofessional, and i hope others are aware before choosing to spend their money here.
i also just want to add that the employees were great. the service from the employees were great no concerns there!
Mikayla Murphy
Still to this day Pho KIng Orem is my favorite place to go get pho! I love that you can order to go. This is one of my husbands and i’s favorite places to eat. The food is always yummy and I love that they do punch cards! For every bowl of pho you order you get a punch, once you have 7 punches you get a free bowl! Love this place and recommend it to everyone!!!
Bran
Great place overall, their food never disappoints.
Atmosphere: 5
Food: 5
Service: 5
Isaiah Nelson
So pho king good!! Came here for my birthday dinner and it was my first time having pho. It was delicious and their service was great!
Terrible experience. We waited 10 minutes just to get our drinks, another 10 minutes for the appetizers, and then an additional 20 minutes for our pho — which never arrived. We ended up paying and leaving without ever being served our main dishes.
To make matters worse, the appetizer we finally received was mid at best and absolutely not worth the wait. The servers never acknowledged the long delays or offered any explanation or apology. The staff seemed disengaged and more focused on their phones than on customers — the cashier in particular barely looked up from her phone instead of checking on guests.
Overall, the service was extremely disappointing and unprofessional. I wouldn’t recommend this place based on our experience.
Atmosphere: 1
Food: 1
Service: 1
Patricia Orozco
The food is spectacular, the most delicious you'll ever taste. The owner is very nice. I'd never been there before, but I liked the morning staff more. In the afternoons, I had a girl who forgot everything, and if you asked for something extra, she'd say maybe, maybe, maybe she'd bring it. But the food is 1000 out of 10
Atmosphere: 5
Food: 5
Service: 1
ana
The first time I went, the service was great. The owner came out and talked to us and it was overall a great experience. 11/21, I went there today, the service was horrible. The blonde lady at the counter did not serve us and was constantly on her phone rather than making sure that we were having a good time. Very disappointed honestly, I only went back because it was a good first experience.
Atmosphere: 1
Food: 4
Service: 1
Angelina Hall
We had several people order pho, but they only gave one plate of bean sprout. The lady at the desk gave no service. It was not the busy at all with only 5 tables including us. She was on her phone the entire time we were dining. Not a great experience, wouldn’t recommend.
Atmosphere: 1
Food: 3
Service: 1
Joanna Lin
Service was not good. The waitress was on her phone the whole time except to bring us food. Slow services too.
Waitress need to have their hair tied and also more focus with clients who are waiting food
Atmosphere: 1
Service: 1
It's been over a year since I was here last, and they are STRUGGLING. We were sat with no menus, my wife had to go grab some after we waited a whole for them to bring some. I then had to go grab a booster seat for our child as we hadn't seen anyone to ask in the last 10 minutes or so. That in itself was a pain as the hall where the booster seats and bathrooms are was behind a table, so someone was seated In front of the door. All of the prices have went up, some doubling. After we finally got to order a frazzled looking lady that I assume was the owner came out and went table to table asking if people had given orders. Food was good, but the service we received was not. Meanwhile the owner spent upwards of 20 minutes talking to a neighboring table about how they plan to open another location when they can't even handle this one, all while I'm chugging the broth of my pho because I can't find a waitress to bring me a container and my daughter is getting frustrated because we haven't left yet. I finally finish it and the owner suddenly turns to us as we get up to leave to ask if we're ok. Don't open another location.
Atmosphere: 2
Food: 4
Service: 1
I haven’t been here for some years after having not such a great experience previous. I decided to give it another go. They have really upped their game since my last visit! Their broth is rich and flavorful and their ingredients are fresh and the whole takeout experience was good! I’ll definitely be back!
Atmosphere: 4
Food: 5
Service: 5
I usually never leave reviews but this was some of the worst pho I’ve ever had. Nothing about it was good. I got the king size combo and there was about 5 pieces of meat in the whole thing.
Atmosphere: 2
Service: 1
Disappointed. The food quality has dropped significantly compared to before.
Atmosphere: 1
Food: 1
Service: 1
i’ve been coming to this place for years and have always supported the business through repeat visits and generous tipping. i used to enjoy the atmosphere and friendly conversations with the owner, which makes writing this especially disappointing.
during my most recent visit, multiple friends informed me that the owner made comments about my body when i was not present. this included asking if i was bulimic, making gagging gestures with his finger in his mouth, and joking about throwing up food. these comments were made to my own friends and were entirely inappropriate and personal.
i personally witnessed the owner flirt with one of my friends by commenting on how young she looked, touching her hand, and making her visibly uncomfortable. i also witnessed him yelling at and belittling employees in front of customers. when concerns were brought up to staff, they appeared scared and uncomfortable.
this experience completely changed how i view this business. as a long time customer, i no longer feel comfortable supporting or recommending a place where customers are spoken about this way, boundaries are crossed, and employees are treated poorly. it was upsetting and unprofessional, and i hope others are aware before choosing to spend their money here.
i also just want to add that the employees were great. the service from the employees were great no concerns there!
Still to this day Pho KIng Orem is my favorite place to go get pho! I love that you can order to go. This is one of my husbands and i’s favorite places to eat. The food is always yummy and I love that they do punch cards! For every bowl of pho you order you get a punch, once you have 7 punches you get a free bowl! Love this place and recommend it to everyone!!!
Great place overall, their food never disappoints.
Atmosphere: 5
Food: 5
Service: 5
So pho king good!! Came here for my birthday dinner and it was my first time having pho. It was delicious and their service was great!
Best Pho King noodles in all of Utah!
Restaurantji Recommends
Terrible experience. We waited 10 minutes just to get our drinks, another 10 minutes for the appetizers, and then an additional 20 minutes for our pho — which never arrived. We ended up paying and leaving without ever being served our main dishes.
To make matters worse, the appetizer we finally received was mid at best and absolutely not worth the wait. The servers never acknowledged the long delays or offered any explanation or apology. The staff seemed disengaged and more focused on their phones than on customers — the cashier in particular barely looked up from her phone instead of checking on guests.
Overall, the service was extremely disappointing and unprofessional. I wouldn’t recommend this place based on our experience.
Atmosphere: 1
Food: 1
Service: 1
The food is spectacular, the most delicious you'll ever taste. The owner is very nice. I'd never been there before, but I liked the morning staff more. In the afternoons, I had a girl who forgot everything, and if you asked for something extra, she'd say maybe, maybe, maybe she'd bring it. But the food is 1000 out of 10
Atmosphere: 5
Food: 5
Service: 1
The first time I went, the service was great. The owner came out and talked to us and it was overall a great experience.
11/21, I went there today, the service was horrible. The blonde lady at the counter did not serve us and was constantly on her phone rather than making sure that we were having a good time. Very disappointed honestly, I only went back because it was a good first experience.
Atmosphere: 1
Food: 4
Service: 1
We had several people order pho, but they only gave one plate of bean sprout. The lady at the desk gave no service. It was not the busy at all with only 5 tables including us. She was on her phone the entire time we were dining. Not a great experience, wouldn’t recommend.
Atmosphere: 1
Food: 3
Service: 1
Service was not good. The waitress was on her phone the whole time except to bring us food. Slow services too.
Atmosphere: 2
Food: 3
Service: 1
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