Subway

1410 N State St, Orem
(801) 229-1118

Recent Reviews

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Lobstaguy 1

Honestly, I love this subway. 99% of the time, the service is crazy fast and the employees are nice and proficient at guiding people through their orders. However, I’m leaving a 1 star review because the owner needs to see this. (Potential customers should read too.) The other 1% of the time I visit here, there is a single employee working with a massive line, not because they’re swamped but simply because they are VERY slow at making sandwiches. I don’t know this guy’s name because he doesn’t even wear his name tag but him being horrifically (I don’t mean this lightly) slow at making sandwiches aside, he is a SINGLE PERSON working. His attitude isn’t the best when he is swamped like this, which I guess I get. Anyways, my mobile order ended up being over an hour OVERDUE, meaning the order was placed over 1.25 hours before it was finished. Either fire this guy because it actually takes him 7 minutes to make a SINGLE sandwich or put him in with another coworker. He does not know the premade sandwiches’ recipes, and for how carefully and methodically he places each single ingredient, he gives a depressingly small amount of it. The reason I know all of this, despite ordering on the mobile app, is because I sat in the lobby for over 20 minutes observing. Plus, this has happened before. Same guy, same slowness. The first time this happened, I thought he was new. 6 months later, he should be much more proficient. Anyways, it seems mobile orders are treated as last priority, which is not ok. Also, the app does not allow for cancellation of an order. So, for potential customers, either take the gamble of having a slowly made small sandwich, or go in and check out the conditions and then order in person. Owner, do better. Many reviews from many months ago have stated the same issue of a single employee working. (Granted, I haven’t seen any mention of the slow employee)

Atmosphere: 3

Food: 3

Service: 1

Recommended dishes: Oven Roasted Turkey

Vera Wang

Rude employee, didnt get her name but it was around lunch time in Feb. Seemed annoyed the minute I walked in and also during the process of making my sandwich, she went to the back to touch something and didn’t even replace the gloves she was wearing when she came back to touch the sandwich. Disgusting attitude and establishment. Lol never going to a subway again

Atmosphere: 1

Food: 1

Service: 1

Kelli Murray

It's an average subway, but on the cleaner side with nice employees

Atmosphere: 3

Food: 4

Service: 4

Userr L444

RUDE! Employees. Who don’t do their job correctly.
Didn’t even ask if I wanted my sandwich toasted. Then I told them did you toast it? He goes “well did you want it toasted?” I replied yes. He said “it’s too late for that!” Then why you asking me? And you should be doing your job right, ASKING customers if they want their sandwich toasted.
They are always rude here! Wouldn’t go.
I should’ve just driven off.

matthew manning

They are great 100% of the time I’ve been in there countless times and everyone is just excellent. The food is great and fresh and they treat you well too. Top tier

Atmosphere: 4

Food: 5

Service: 5

animals lovers

I love this Subway the employee
" Cole" is the best always with a great energy and services Thank you Cole !!

Atmosphere: 5

Food: 5

Service: 5

Tabiblanco

The food is always good, but the service is not so good, not friendly at all, the salary is probably not good. The place needs cleaning.

Atmosphere: 3

Food: 5

Service: 3

Rachael Jackson

The food was great except for the churros. They tasted freezer burnt. The two employees were so nice and helpful.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Subway Club

Avidi

Went here after waiting 10 minutes in another subway drive through with no response. When I walked in lady working said with an annoyed tone “We’re only taking Card or exact change” I responded with “That’s fine.” But she kept glaring at me like she was annoyed and upset that I was ok with it. I told her again, it’s ok but she just still seemed annoyed. Then it took her 8 minutes to just put veggies on 2 sandwiches when the kids ahead of me asked for another foot long. Since I was at Walmart decided I could make my own Meatball Sub for cheaper and not have to deal with a poor attitude. I think she was just having an off day but didn’t intend to cause harm. I won’t go back still though.

Atmosphere: 1

Food: 1

Service: 1

Rick Madsen

Most poorly managed Subway I've ever been to. Drive thru closed because there's only one employee who's brand new and doesn't know how to make a lot of the sandwiches. Manager's fault not hers. Won't be going there again.

Atmosphere: 1

Food: 5

Service: 1

Sheila Carter

Loved both sandwiches!!

M Christensen

Tj is incredible. Will come here again just for the friendliness

Atmosphere: 5

Food: 5

Service: 5

Linda G

Went into store and was totally ignored by employee. He was doing online orders, which was fine, but he did not acknowledge me or speak to me. The other employee was on a break. After about 5 minutes, I left. Very rude customer service.... or lack of customer service. He could have at least said hello or it would be a few minutes. RUDE!!!

Alejandro Soberanis

Very good customer service. Great food. You need to taste this delicious subway. They go and beyond.

Atmosphere: 5

Food: 5

Service: 5

Magdalena Zurita

They ignored us while we’re waiting at the drive through. Bad service!!!!

Service: 1

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