Cafe Rio Fresh Modern Mexican

I went in and placed my order at the kiosk. I was the only one there, and they took forever with my food. At first I was okay with it, but the workers were just standing around talking, flirting with each other, and messing around. So I went up to the young lady who was almost done with my order and asked if it was almost ready. She said yes, but then continued flirting with her coworker and ignored me and still kept taking her time mind you my order just needed to be bagged up.

grabbed a burrito through the drive through only to find a bug in the container upon arriving at home. was offered a quick refund and the apology seemed half assed. didnt catch the name of the person who helped me with the refund but I'll never trust this location again.

Atmosphere: 1

Food: 1

Service: 4

Employee's work hard! Food was great!

Atmosphere: 5

Food: 5

Service: 5

The app is quite frustrating and the food at this location is not super great BUT doing pickup at another location is worth it until March 1st. #iykyk

The food doesn’t have flavor, the food portion is small. We were very disappointed with this location.

Atmosphere: 1

Food: 1

Service: 3

Bad food, TERRIBLE service. They forced us to use the mobile kiosk. When the kiosk broke, the guy in charge said he was too busy to fix it. We waited an hour for our food. He kept saying it would be a few minutes. He made me feel like it was my fault that they were taking too long. I asked for my money back and he was sarcastic and said he'd do it later if he had time. The employees were clearly overwhelmed but also had no idea how to handle customer complaints or restaurant operations. I pity the fool who goes here.

Atmosphere: 1

Food: 2

Service: 1

Strangest customer service experience I’ve ever had. The food upset all of mine and my friend’s stomachs. The people serving our food didn’t know how to ring me up and tried to charge me twice. Definitely not coming back and their are much better food options that won’t destroy my stomach.

Atmosphere: 2

Food: 1

Service: 1

This location needs a better management and employees. We waited while an employee got their meal and then only one employee worked. There were 5 employees with one helping all the customers. The food was not good, the chicken was very dry and tough. We ended up throwing away our salad. I had to give a star, but would have liked to not give any. Needs better employees and fresh food.

Atmosphere: 1

Food: 1

Service: 1

The sweet pork is WAY over salted. I got a quesadilla and could not eat it. This is not the first time this has happened either. I got a sweet pork burrito a couple months ago and it was the same thing. I could not eat more than two bites.

I don’t know what it is but the quality has just gone down. Pick up said ready at 8:21. Literally one other person in here besides me. The ladies are just talking back there and moving at a snails pace. Didn’t get my order until 8:42. Not even joking. Terrible service here. Imagine a busy night.

Edit: just got home. The manager tonight 12/31/25 took over 20 min to make a sale and a bowl. She assured me she gave me double meat which I already paid for. Just got home. LESS than a normal portion! I’m sick of this!

Atmosphere: 1

Food: 1

Service: 1

The food was fine but the girl at the window was not. I work in service so i’m intentionally kind when i’m on the other end. Being the only person they needed to serve at the time I was confused why the girl seemed so put out. There was no one in the drive through or inside. Maybe she was having the worst day of her life, but either way when you work in service you have to be kind no matter what kind of day you’re having :)

Atmosphere: 1

Food: 4

Service: 1

have to edit my review. Used to be five stars until they messed up my order in the drive-through. There have been many times they messed up in the drive through line and forgot stuff

The food is great and the staff makes a fun atmosphere.

Atmosphere: 5

Food: 5

Service: 5

It is divine!!!

Atmosphere: 5

Food: 5

Service: 5

This is the worst location I’ve been too. They have some of the worst customer service in Utah valley. I hardly ever go through the drive through without my order being messed up. When mistakes are brought up to the staff they seem very annoyed and inconvenienced.

Atmosphere: 1

Food: 1

Service: 1