This was a combined A&W and Kentucky Fried Chicken. We went with the KFC menue and were pleased.
Atmosphere: 4
Food: 5
Service: 5
Michelle Gilson
Took a bit to get helped they were talking ,then biscuits were really doughy, my chicken was strips were cold also were over cooked and hard to eat. My husband's food was also cold ,The cole slaw was dry and hardly had flavor. It's never been this bad here before we go to this location often.
Atmosphere: 3
Food: 2
Service: 2
Janell Lieber
The country fried steak was terrible. The root beer float was great though.
Atmosphere: 3
Food: 2
Service: 4
Bee Money
Food was extremely expensive but it was good for the occasion!
Atmosphere: 4
Food: 4
Service: 4
TheOtherJames (Hubert James Johnson Jr)
This is my second review, worse than the first.I've added the screenshot of my first review down below, as well as the reply I got from the owner.NEW REVIEW:I received a reply from the owner on my first review, offering to call and sort out my poor experience. When I did, I was told the owner was not in but they could refund my meal or make me a new one. I told them I'd call back another day.I did call back another day, deciding to cash in on that new meal offered. I talked to the same two people. The manager who was in that day had a thick Hispanic accent and used another employee to help explain things through the phone. Which is fine, except they didn't seem to remember me from the day previous. Eventually, they told me:"We can't refund you or give you an extra meal, because that's done through corporate. They're sending you a coupon or a voucher or something..."I saw right through this lie and asked, "Oh, would that be through email or mail?"The boss and the employee quickly exchanged some words in Spanish so I couldn't hear. The hilarious thing is that I speak Spanish so I understood exactly what they were saying - and they were spinning lies.He came back and said, "They've sent it to you through the mail. You'll receive it through mail."I immediately shut it down, "Nope, I don't think so. How would they get my address? I haven't given you anything like that."They quickly conversed again in Spanish and came back saying:"Oh, you should receive it in one or two days."I replied, "Nope. That is NOT what I asked. How could they have sent me something if they don't have my mailing address?"They quickly talked in Spanish and I could tell they realized that they lied themselves into a corner. So, he came back on the phone and said, "Would you like to come into our location to settle this in person?"I said, "Yes, I'm already on my way."To their credit, they gave me a free meal and an extra cake. But this is outlandishy unacceptable, the fact that I had to drag it out of them and expose them for their straight-faced lies.To whoever manages these two employees and whoever else was involved, you need to address this right away.I'm appalled at the lack of integrity and dishonesty this location had. Nobody should be going here if this is how they're going to treat their customers.
Atmosphere: 1
Food: 1
Service: 1
TheOtherJames (Hubert James Johnson)
This is my second review, worse than the first.I've added the screenshot of my first review down below, as well as the reply I got from the owner.NEW REVIEW:I received a reply from the owner on my first review, offering to call and sort out my poor experience. When I did, I was told the owner was not in but they could refund my meal or make me a new one. I told them I'd call back another day.I did call back another day, deciding to cash in on that new meal offered. I talked to the same two people. The manager who was in that day had a thick Hispanic accent and used another employee to help explain things through the phone. Which is fine, except they didn't seem to remember me from the day previous. Eventually, they told me:"We can't refund you or give you an extra meal, because that's done through corporate. They're sending you a coupon or a voucher or something..."I saw right through this lie and asked, "Oh, would that be through email or mail?"The boss and the employee quickly exchanged some words in Spanish so I couldn't hear. The hilarious thing is that I speak Spanish so I understood exactly what they were saying - and they were spinning lies.He came back and said, "They've sent it to you through the mail. You'll receive it through mail."I immediately shut it down, "Nope, I don't think so. How would they get my address? I haven't given you anything like that."They quickly conversed again in Spanish and came back saying:"Oh, you should receive it in one or two days."I replied, "Nope. That is NOT what I asked. How could they have sent me something if they don't have my mailing address?"They quickly talked in Spanish and I could tell they realized that they lied themselves into a corner. So, he came back on the phone and said, "Would you like to come into our location to settle this in person?"I said, "Yes, I'm already on my way."To their credit, they gave me a free meal and an extra cake. But this is outlandishy unacceptable, the fact that I had to drag it out of them and expose them for their straight-faced lies.To whoever manages these two employees and whoever else was involved, you need to address this right away.I'm appalled at the lack of integrity and dishonesty this location had. Nobody should be going here if this is how they're going to treat their customers.
Atmosphere: 1
Food: 1
Service: 1
Mark Echevarrieta
Went in order a large meal for me and 2 meals for my kids waited for more than 30 minutes to get food and when I get to my house I have completely oil soaked fries that are garbage a hamburger completely covered in mustard and aamager who refused to remake my food or return my money his name was Peter I would give 0 stars but not an option
Atmosphere: 1
Food: 1
Service: 1
Louis Jackman
Good fried chicken good hand
Atmosphere: 4
Food: 4
Service: 4
Devan Salazar
Had to wait for a pot pie since it is combined with KFC. Watched them put my daughters hamburger in the bag and keep it under the lamp for the 10 minutes it took to finish the pot pie. When I confronted them they lied to me telling me it was fresh...
It was a KFC/A&W restaurant. We did KFC. The coleslaw was all juice. The chicken fried chicken was like a dried out biscuit. And the plastic utensils were a joke. I would have been better off getting a burger from the A&W side.
Atmosphere: 5
Food: 2
Service: 4
Joe Grotton
Had me pull up into traffic to save their timer on drive thru. Then severed customers behind me forcing me to pull to the side the street so other could get out. They then forgot about me and my food. I eventually left without my food. I’ll pay 10 bucks to never have to go here again.
Atmosphere: 1
Food: 1
Service: 1
Steve Bowles
Fast, friendly, service. Good American burgers and if you feel like KFC it's there too. Great place to eat.
Atmosphere: 5
Food: 5
Service: 5
Stephen and Deborah Walter
It's just ok.
Atmosphere: 3
Food: 3
Service: 3
Hunter Bartley
Have some professionalism, just the slightest bit. This isn’t Popeyes.
So cool you folks cane to Provo! Thanks!
Atmosphere: 5
Food: 5
Service: 5
This was a combined A&W and Kentucky Fried Chicken. We went with the KFC menue and were pleased.
Atmosphere: 4
Food: 5
Service: 5
Took a bit to get helped they were talking ,then biscuits were really doughy, my chicken was strips were cold also were over cooked and hard to eat. My husband's food was also cold ,The cole slaw was dry and hardly had flavor. It's never been this bad here before we go to this location often.
Atmosphere: 3
Food: 2
Service: 2
The country fried steak was terrible. The root beer float was great though.
Atmosphere: 3
Food: 2
Service: 4
Food was extremely expensive but it was good for the occasion!
Atmosphere: 4
Food: 4
Service: 4
This is my second review, worse than the first.I've added the screenshot of my first review down below, as well as the reply I got from the owner.NEW REVIEW:I received a reply from the owner on my first review, offering to call and sort out my poor experience. When I did, I was told the owner was not in but they could refund my meal or make me a new one. I told them I'd call back another day.I did call back another day, deciding to cash in on that new meal offered. I talked to the same two people. The manager who was in that day had a thick Hispanic accent and used another employee to help explain things through the phone. Which is fine, except they didn't seem to remember me from the day previous. Eventually, they told me:"We can't refund you or give you an extra meal, because that's done through corporate. They're sending you a coupon or a voucher or something..."I saw right through this lie and asked, "Oh, would that be through email or mail?"The boss and the employee quickly exchanged some words in Spanish so I couldn't hear. The hilarious thing is that I speak Spanish so I understood exactly what they were saying - and they were spinning lies.He came back and said, "They've sent it to you through the mail. You'll receive it through mail."I immediately shut it down, "Nope, I don't think so. How would they get my address? I haven't given you anything like that."They quickly conversed again in Spanish and came back saying:"Oh, you should receive it in one or two days."I replied, "Nope. That is NOT what I asked. How could they have sent me something if they don't have my mailing address?"They quickly talked in Spanish and I could tell they realized that they lied themselves into a corner. So, he came back on the phone and said, "Would you like to come into our location to settle this in person?"I said, "Yes, I'm already on my way."To their credit, they gave me a free meal and an extra cake. But this is outlandishy unacceptable, the fact that I had to drag it out of them and expose them for their straight-faced lies.To whoever manages these two employees and whoever else was involved, you need to address this right away.I'm appalled at the lack of integrity and dishonesty this location had. Nobody should be going here if this is how they're going to treat their customers.
Atmosphere: 1
Food: 1
Service: 1
This is my second review, worse than the first.I've added the screenshot of my first review down below, as well as the reply I got from the owner.NEW REVIEW:I received a reply from the owner on my first review, offering to call and sort out my poor experience. When I did, I was told the owner was not in but they could refund my meal or make me a new one. I told them I'd call back another day.I did call back another day, deciding to cash in on that new meal offered. I talked to the same two people. The manager who was in that day had a thick Hispanic accent and used another employee to help explain things through the phone. Which is fine, except they didn't seem to remember me from the day previous. Eventually, they told me:"We can't refund you or give you an extra meal, because that's done through corporate. They're sending you a coupon or a voucher or something..."I saw right through this lie and asked, "Oh, would that be through email or mail?"The boss and the employee quickly exchanged some words in Spanish so I couldn't hear. The hilarious thing is that I speak Spanish so I understood exactly what they were saying - and they were spinning lies.He came back and said, "They've sent it to you through the mail. You'll receive it through mail."I immediately shut it down, "Nope, I don't think so. How would they get my address? I haven't given you anything like that."They quickly conversed again in Spanish and came back saying:"Oh, you should receive it in one or two days."I replied, "Nope. That is NOT what I asked. How could they have sent me something if they don't have my mailing address?"They quickly talked in Spanish and I could tell they realized that they lied themselves into a corner. So, he came back on the phone and said, "Would you like to come into our location to settle this in person?"I said, "Yes, I'm already on my way."To their credit, they gave me a free meal and an extra cake. But this is outlandishy unacceptable, the fact that I had to drag it out of them and expose them for their straight-faced lies.To whoever manages these two employees and whoever else was involved, you need to address this right away.I'm appalled at the lack of integrity and dishonesty this location had. Nobody should be going here if this is how they're going to treat their customers.
Atmosphere: 1
Food: 1
Service: 1
Went in order a large meal for me and 2 meals for my kids waited for more than 30 minutes to get food and when I get to my house I have completely oil soaked fries that are garbage a hamburger completely covered in mustard and aamager who refused to remake my food or return my money his name was Peter I would give 0 stars but not an option
Atmosphere: 1
Food: 1
Service: 1
Good fried chicken good hand
Atmosphere: 4
Food: 4
Service: 4
Had to wait for a pot pie since it is combined with KFC. Watched them put my daughters hamburger in the bag and keep it under the lamp for the 10 minutes it took to finish the pot pie. When I confronted them they lied to me telling me it was fresh...
Atmosphere: 3
Food: 4
Service: 1
Restaurantji Recommends
It was a KFC/A&W restaurant. We did KFC. The coleslaw was all juice. The chicken fried chicken was like a dried out biscuit. And the plastic utensils were a joke. I would have been better off getting a burger from the A&W side.
Atmosphere: 5
Food: 2
Service: 4
Had me pull up into traffic to save their timer on drive thru. Then severed customers behind me forcing me to pull to the side the street so other could get out. They then forgot about me and my food. I eventually left without my food. I’ll pay 10 bucks to never have to go here again.
Atmosphere: 1
Food: 1
Service: 1
Fast, friendly, service. Good American burgers and if you feel like KFC it's there too. Great place to eat.
Atmosphere: 5
Food: 5
Service: 5
It's just ok.
Atmosphere: 3
Food: 3
Service: 3
Have some professionalism, just the slightest bit. This isn’t Popeyes.
Atmosphere: 2
Food: 3
Service: 1
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