Extremely professional, some of the best food I’ve had in a while. I highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Philip Benson
Spent nearly $20 on a pickup order just for the sandwich to be missing over half the requested toppings. Some of the toppings that were included in the sandwich were not supposed to be there, such as the included cheese that we explicitly asked them not to put on. I don’t know if the servers didn’t look at what we requested on the order and just made what whatever, but receiving this sandwich was very disappointing.
Food: 2
Jeffrey Stewart
The food was overpriced (we got medium sandwiches but they were much smaller than we were led to believe), even if it tasted fine. The pickles were frozen and the soup was cold. We got it to go, but ate it five minutes after pickup. It also took 15 minutes to get our food after ordering 2 sandwiches.
Atmosphere: 3
Food: 1
Service: 3
Greg Brown
Tasty & quick.
Atmosphere: 5
Food: 5
Service: 5
Nanette Baker
Fabulous every time!! We need one in Spanish Fork too!
Atmosphere: 5
Food: 5
Service: 5
Charles Bearman
Met expectations…
Atmosphere: 4
Food: 4
Service: 5
Chris Medina
For the first time ever eating hear in Provo, I decided to try this, I had the stake & Cheese, well I sorry but my bun was soggy my cheese was not completely melted the onions & green peppers where soggy as well who eats a Cold stake and Cheese , Subway & Sensuous dose a way better job of making a sandwich , also to top the night, there was 20 minutes till they closed and one lady that was working was not very nice with the look on her face saying we close in 20 minutes , what a joke some people have become working in fast food, my day age we took pride in our job & making food!
Atmosphere: 3
Food: 1
Service: 1
Mark Taylor
We stopped here to get some sandwiches before we went boating on Labor Day. We got there at about 1230 and there was no line. We ordered right away. And then we sat down and waited and waited and waited for almost 45 minutes to get our sandwiches.And we only ordered three sandwiches. The people getting their online orders were coming in and getting their sandwiches. So I think the best bet is to order online and not in the store.
Atmosphere: 4
Food: 4
Service: 2
Kira Boner
I have never had a bad experience with firehouse subs, whether I am door dashing or picking up the food myself it is always in pristine condition and the taste... ✨ phenomenal✨ literally the best sub ship around
Food: 5
Service: 5
Zac Winsor
Orderd a build your own super basic. Waited way to long for being the only customer in the building. Got my food checked completely wrong order dude called my name and gave me some other guys order. Then proceed to check all over for my food that was just sitting on the table. Gave me my supposed heated food cold and nothing more sorry and some cold food... this place has gone downhill used to love it but my last 4 visit have really been sad
I love the sandwich always good quality but what is this excuse for a side pickle 😭😭 be careful if you order for delivery
Food: 3
Nancy Fuller
The food is SO good, fresh, and tasty! The prices are really reasonable, and the service is fast and accurate.
Atmosphere: 5
Food: 5
Service: 5
Brenda B
Placed an order on line, when I got there they did not welcome me or or ask if I needed to place an order. It looks like the had a very large order placed but there should still be some acknowledgement.
Atmosphere: 1
Food: 5
Service: 1
Danielle Barnes
If I could give this place zero stars all around, I would! For starters the customer service was terrible!! The worst I had ever experienced anywhere. No greeting from anyone. The girl, Ella, at the register got on her phone to text as I approached to order. She finally stopped doing what she was doing on her phone for a second to start taking my order.. she would ask what I would like and then go back to her phone.. back and forth from phone to register screen during the whole time of taking my order. I paid with a gift card and then had a remainder to pay with a different card.. I stood there waiting for her to select on the screen for me to pay that remainder because she was back in her phone. There was a kid on the food line with long dark curlyish/ frizzy hair not properly restrained. Another that couldn’t speak English to be the one to call out the names of finished orders. Just “slapped” my bag of food up on the counter and no thanks for coming in. Food was cold and bread wasn’t toasted. I will never visit this store again and will spread the word about how terrible this place is to my friends and family and to never go there!
Extremely professional, some of the best food I’ve had in a while. I highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Spent nearly $20 on a pickup order just for the sandwich to be missing over half the requested toppings. Some of the toppings that were included in the sandwich were not supposed to be there, such as the included cheese that we explicitly asked them not to put on. I don’t know if the servers didn’t look at what we requested on the order and just made what whatever, but receiving this sandwich was very disappointing.
Food: 2
The food was overpriced (we got medium sandwiches but they were much smaller than we were led to believe), even if it tasted fine. The pickles were frozen and the soup was cold. We got it to go, but ate it five minutes after pickup. It also took 15 minutes to get our food after ordering 2 sandwiches.
Atmosphere: 3
Food: 1
Service: 3
Tasty & quick.
Atmosphere: 5
Food: 5
Service: 5
Fabulous every time!! We need one in Spanish Fork too!
Atmosphere: 5
Food: 5
Service: 5
Met expectations…
Atmosphere: 4
Food: 4
Service: 5
For the first time ever eating hear in Provo, I decided to try this, I had the stake & Cheese, well I sorry but my bun was soggy my cheese was not completely melted the onions & green peppers where soggy as well who eats a Cold stake and Cheese , Subway & Sensuous dose a way better job of making a sandwich , also to top the night, there was 20 minutes till they closed and one lady that was working was not very nice with the look on her face saying we close in 20 minutes , what a joke some people have become working in fast food, my day age we took pride in our job & making food!
Atmosphere: 3
Food: 1
Service: 1
We stopped here to get some sandwiches before we went boating on Labor Day. We got there at about 1230 and there was no line. We ordered right away. And then we sat down and waited and waited and waited for almost 45 minutes to get our sandwiches.And we only ordered three sandwiches. The people getting their online orders were coming in and getting their sandwiches. So I think the best bet is to order online and not in the store.
Atmosphere: 4
Food: 4
Service: 2
I have never had a bad experience with firehouse subs, whether I am door dashing or picking up the food myself it is always in pristine condition and the taste... ✨ phenomenal✨ literally the best sub ship around
Food: 5
Service: 5
Orderd a build your own super basic.
Waited way to long for being the only customer in the building. Got my food checked completely wrong order dude called my name and gave me some other guys order. Then proceed to check all over for my food that was just sitting on the table. Gave me my supposed heated food cold and nothing more sorry and some cold food... this place has gone downhill used to love it but my last 4 visit have really been sad
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I love the sandwich always good quality but what is this excuse for a side pickle 😭😭 be careful if you order for delivery
Food: 3
The food is SO good, fresh, and tasty! The prices are really reasonable, and the service is fast and accurate.
Atmosphere: 5
Food: 5
Service: 5
Placed an order on line, when I got there they did not welcome me or or ask if I needed to place an order. It looks like the had a very large order placed but there should still be some acknowledgement.
Atmosphere: 1
Food: 5
Service: 1
If I could give this place zero stars all around, I would! For starters the customer service was terrible!! The worst I had ever experienced anywhere. No greeting from anyone. The girl, Ella, at the register got on her phone to text as I approached to order. She finally stopped doing what she was doing on her phone for a second to start taking my order.. she would ask what I would like and then go back to her phone.. back and forth from phone to register screen during the whole time of taking my order. I paid with a gift card and then had a remainder to pay with a different card.. I stood there waiting for her to select on the screen for me to pay that remainder because she was back in her phone.
There was a kid on the food line with long dark curlyish/ frizzy hair not properly restrained. Another that couldn’t speak English to be the one to call out the names of finished orders. Just “slapped” my bag of food up on the counter and no thanks for coming in. Food was cold and bread wasn’t toasted. I will never visit this store again and will spread the word about how terrible this place is to my friends and family and to never go there!
Atmosphere: 1
Food: 1
Service: 1
The bread had mold on it.
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