I’ve been having terrible luck at the Riverton location. This location nailed it today. The brisket was juicy and delicious. The smoked turkey came straight from the smoker. I don’t know if it’s always this good, but today was definitely 5 star worthy.
Atmosphere: 5
Food: 5
Service: 5
Reed Anderson
Ribs tips were running late. Things happen. Order the Caveman burger. Loved the fried jalapeños on it. Just the right amount. Sausage, pork, cheese, BBQ sauce. I got it with fries. Pretty good. I wouldn't think of this place as a burger place. Would consider it again but, usually get the real BBQ menu items. I'll be back. The ribs tips got done while I was there...they brought me a couple to have. They were good and the reason I came today. So .....awesome staff experience.
Atmosphere: 5
Food: 5
Service: 5
Gilberto Rodrigues
I absolutely love this place, but just a heads up — they often run out of meat. Try to get there before 7 PM to avoid missing out!
Atmosphere: 5
Food: 5
Service: 4
Ian Oates
Always love it here, staff was cordial and food is awesome!
Atmosphere: 5
Food: 5
Service: 5
Elizabeth Cohen castillo
Good wings, I really like
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Este Es Costillas de Cochino Riquísimo Y Es El Plato del Día Que Corresponde Al Jueves
Richard Bennett
Excellent staff, Bronson is perhaps the greatest person I have ever met in the food industry business.
Atmosphere: 5
Food: 5
Service: 5
Kade Bishop
I have really enjoyed the food at R&R for a while. It has gone down in quality after the Savory Fund acquired it, but it's still reasonably good.
What is not good anymore is their service/customer support! Which you might imagine would be easier/better under a large restaurant private equity company that can streamline those precesses. This has not been my experience.
When using their app I had a technical issue redeeming a reward. I tried to find contact information, but their website has only a contact form. I filled it out, but it was broken and would not send my message.
In the past, a manager of R&R had reached out to me after I gave them some feedback. I tried emailing that address I had and then tried [email protected] and [email protected], but to no avail. Finally, I sent them a message on LinkedIn!
It has been over a week and I've received no reply. They don't seem to care about their customers' experience.
UPDATE: They responded and I had the technical issue resolved after a week or so. Slow response, for sure. Food still pretty good.
Atmosphere: 4
Food: 4
Service: 2
Lane Franks
Staff is weak. Out of various items.
Zan R
Legit out of everything when we got there. It was a Saturday at 7pm. No brisket, no mac and cheese, no ribs. Somehow they still have the audacity to call themselves a Bbq restaurant.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Meat Plate
Mylee Hardman
Came in at 7 for an event. They were out of pork, brisket, and ribs. We ended up with chicken thigh (which was dry even though how the hell do you dry out chicken thigh). After they said they were out of pork we found pork in our caveman burger which is wild considering they said they were out. They were open for another three hours without their top sellers. Do better
The potatoes are good but they didn't have them and it bothers me a lot that they offer something and don't always have them.
Atmosphere: 3
Food: 4
Service: 3
Nathan Burdette
We went here for date night. I’ve been to this location before which is why I gave it a 4 instead of a 3. The brisket before was better and not dry, this time was pretty dry, maybe because it was like 9pm when we ate, but I still would expect a little better from r and r all the way until they are closed. They were out of two of the meats my wife wanted but they did give us free drinks so that was nice of them. Guy that rang us up was also nice.
Atmosphere: 5
Food: 3
Service: 5
Cake Henline
It’s not good, but it’s also not terrible. The best way to describe it is like the food you eat at a football game. Expensive, but average at best. (And no football game)
I’ve been having terrible luck at the Riverton location. This location nailed it today. The brisket was juicy and delicious. The smoked turkey came straight from the smoker. I don’t know if it’s always this good, but today was definitely 5 star worthy.
Atmosphere: 5
Food: 5
Service: 5
Ribs tips were running late. Things happen. Order the Caveman burger. Loved the fried jalapeños on it. Just the right amount. Sausage, pork, cheese, BBQ sauce. I got it with fries. Pretty good. I wouldn't think of this place as a burger place. Would consider it again but, usually get the real BBQ menu items. I'll be back. The ribs tips got done while I was there...they brought me a couple to have. They were good and the reason I came today. So .....awesome staff experience.
Atmosphere: 5
Food: 5
Service: 5
I absolutely love this place, but just a heads up — they often run out of meat. Try to get there before 7 PM to avoid missing out!
Atmosphere: 5
Food: 5
Service: 4
Always love it here, staff was cordial and food is awesome!
Atmosphere: 5
Food: 5
Service: 5
Good wings, I really like
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Este Es Costillas de Cochino Riquísimo Y Es El Plato del Día Que Corresponde Al Jueves
Excellent staff, Bronson is perhaps the greatest person I have ever met in the food industry business.
Atmosphere: 5
Food: 5
Service: 5
I have really enjoyed the food at R&R for a while. It has gone down in quality after the Savory Fund acquired it, but it's still reasonably good.
What is not good anymore is their service/customer support! Which you might imagine would be easier/better under a large restaurant private equity company that can streamline those precesses. This has not been my experience.
When using their app I had a technical issue redeeming a reward. I tried to find contact information, but their website has only a contact form. I filled it out, but it was broken and would not send my message.
In the past, a manager of R&R had reached out to me after I gave them some feedback. I tried emailing that address I had and then tried [email protected] and [email protected], but to no avail. Finally, I sent them a message on LinkedIn!
It has been over a week and I've received no reply. They don't seem to care about their customers' experience.
UPDATE: They responded and I had the technical issue resolved after a week or so. Slow response, for sure. Food still pretty good.
Atmosphere: 4
Food: 4
Service: 2
Staff is weak. Out of various items.
Legit out of everything when we got there. It was a Saturday at 7pm. No brisket, no mac and cheese, no ribs. Somehow they still have the audacity to call themselves a Bbq restaurant.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Meat Plate
Came in at 7 for an event. They were out of pork, brisket, and ribs. We ended up with chicken thigh (which was dry even though how the hell do you dry out chicken thigh). After they said they were out of pork we found pork in our caveman burger which is wild considering they said they were out. They were open for another three hours without their top sellers. Do better
Atmosphere: 4
Food: 1
Service: 4
Restaurantji Recommends
The potatoes are good but they didn't have them and it bothers me a lot that they offer something and don't always have them.
Atmosphere: 3
Food: 4
Service: 3
We went here for date night. I’ve been to this location before which is why I gave it a 4 instead of a 3. The brisket before was better and not dry, this time was pretty dry, maybe because it was like 9pm when we ate, but I still would expect a little better from r and r all the way until they are closed. They were out of two of the meats my wife wanted but they did give us free drinks so that was nice of them. Guy that rang us up was also nice.
Atmosphere: 5
Food: 3
Service: 5
It’s not good, but it’s also not terrible. The best way to describe it is like the food you eat at a football game. Expensive, but average at best. (And no football game)
Food: 2
Food was good service was good.
Atmosphere: 4
Food: 4
Service: 4
Excellent menu and very well served.
Atmosphere: 4
Food: 4
Service: 4
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