Gluten-free, the food was fantastic. I could never go wrong with Costa Vida. Great service.
Atmosphere: 5
Food: 5
Service: 5
Wendy Phillips
I ordered a take out and when I got there it was sitting on the counter and cold when I picked it up. The ice machine was down but the crew didn’t put any ice out for the customers at all or offer any to the customers . I asked for some ice in my cup and after the boy went in the back to get some after visiting with a friend for a few minutes (I stood there and watched) he came out with about 5 ice cubes in my cup. There was NOTHING stocked or wiped down by the drink machine. Got home to eat my cold smothered burrito and learned it wasn’t smothered at all. Thinking about not going back.
Atmosphere: 1
Food: 1
Service: 1
Naomi Peterson
I love the food here at Costa Vida, but the customer service here is the worst I've ever seen. I've seen better customer service from McDonalds with their ecoli outbreak. We paid $40 for food online, and we were told the food would be ready in 20 minutes. So when we finally went to pick up our order, we were told that the order wasn't even in the system, even though we came 5 minutes after the pickup time. We were told to wait in line if we wanted to get the order made, even though there were 30 people in front of us. The whole point of us ordering online is so we didn't have to wait in line. Plus, we would've had to pay double for food that we ordered an hour before hand. So we asked for a refund, and they said they couldn't give us a refund at the store and they had to contact corporate and IF the complaint goes through, then we would see a refund in our account in 2-5 business days, and even at that point it isn't guaranteed. Never in my life have I ever had to contact corporate for a refund. Ever. That's a first for me. I will not be eating here for a while, as much as I love the food.
Atmosphere: 1
Food: 4
Service: 1
James Alyce
Matthew H. is one of the kindest individuals I’ve had the pleasure of meeting at this franchise. He was genuinely charming, sincere, and attentive, going above and beyond to ensure all my needs were met with care. Equally commendable was the manager, Jayden, whose warmth and support made my experience even better. Jayden took the time to address each client’s needs and concerns thoughtfully, exemplifying excellent leadership and embodying the role of a true manager. This team’s commitment to service is truly outstanding.
Atmosphere: 5
Food: 5
Service: 5
David Kinney
Kayleb. How lazy do you have to be. If a customer informs you that one of your fountain drinks is out of syrup you mite want to address it. Costa Vida pays you to work. Not offer smart mouth answers as to why there is no out of order sign on that drink!
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Breakfast Burrito
STEPHANIE BOHMAN
Loved the barbacoa enchiladas. Great smokey taste! Couldn't eat it all, took it home and had left overs the next day, so good
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Enchiladas
John Wilson
The burrito was really good - I liked it much better than Chipotle's. The service was quick. I was happily surprised!
Atmosphere: 4
Food: 5
Service: 5
Shelly Wiley
I was not asked if I wanted hot sauce or anything on the quesadilla. It was just put together thrown on a plate and given to me, I asked for salsa and was told it’s already put together and.
The place is dirty from the floors to the tables, the soda machines. The trash overflowing. The food bland cold. The steak was awful the worst I've ever had. The time I spent there no one was cleaning the kitchen area very dirty. Floors cover in food.
Atmosphere: 1
Food: 1
Service: 1
Deanna Jamison
Fresh ingredients prepared custom to your liking. Very friendly staff. They were very busy when we got there but the wait time was minimal.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chips & Queso, Enchiladas
sammy shock
Workers where nice but the portions and sizes where very small than what other costas have. They also took a minute to make the food.
Atmosphere: 3
Food: 3
Service: 4
Ann B
Don't know why this is rated so high. The food is mediocre. The employees preparing and serving the food were not organized. The restaurant didn't look that clean. The drink station was a mess.
Atmosphere: 2
Food: 2
Service: 2
Morgan M
Cool aesthetics in the store!
First time customer.
1. Employees seemed overwhelmed and stumbled around and looked lost. 2. I had chicken enchiladas; they were tasty but the beans were way overcooked and really dry. I won't even mention the rice. 3. Clean the tables and floor. Sticky floor and leftover goop on the tables is disgusting.
Gluten-free, the food was fantastic. I could never go wrong with Costa Vida. Great service.
Atmosphere: 5
Food: 5
Service: 5
I ordered a take out and when I got there it was sitting on the counter and cold when I picked it up. The ice machine was down but the crew didn’t put any ice out for the customers at all or offer any to the customers . I asked for some ice in my cup and after the boy went in the back to get some after visiting with a friend for a few minutes (I stood there and watched) he came out with about 5 ice cubes in my cup. There was NOTHING stocked or wiped down by the drink machine. Got home to eat my cold smothered burrito and learned it wasn’t smothered at all. Thinking about not going back.
Atmosphere: 1
Food: 1
Service: 1
I love the food here at Costa Vida, but the customer service here is the worst I've ever seen. I've seen better customer service from McDonalds with their ecoli outbreak. We paid $40 for food online, and we were told the food would be ready in 20 minutes. So when we finally went to pick up our order, we were told that the order wasn't even in the system, even though we came 5 minutes after the pickup time. We were told to wait in line if we wanted to get the order made, even though there were 30 people in front of us. The whole point of us ordering online is so we didn't have to wait in line. Plus, we would've had to pay double for food that we ordered an hour before hand. So we asked for a refund, and they said they couldn't give us a refund at the store and they had to contact corporate and IF the complaint goes through, then we would see a refund in our account in 2-5 business days, and even at that point it isn't guaranteed. Never in my life have I ever had to contact corporate for a refund. Ever. That's a first for me. I will not be eating here for a while, as much as I love the food.
Atmosphere: 1
Food: 4
Service: 1
Matthew H. is one of the kindest individuals I’ve had the pleasure of meeting at this franchise. He was genuinely charming, sincere, and attentive, going above and beyond to ensure all my needs were met with care. Equally commendable was the manager, Jayden, whose warmth and support made my experience even better. Jayden took the time to address each client’s needs and concerns thoughtfully, exemplifying excellent leadership and embodying the role of a true manager. This team’s commitment to service is truly outstanding.
Atmosphere: 5
Food: 5
Service: 5
Kayleb. How lazy do you have to be. If a customer informs you that one of your fountain drinks is out of syrup you mite want to address it. Costa Vida pays you to work. Not offer smart mouth answers as to why there is no out of order sign on that drink!
Atmosphere: 4
Food: 5
Service: 1
Recommended dishes: Breakfast Burrito
Loved the barbacoa enchiladas. Great smokey taste! Couldn't eat it all, took it home and had left overs the next day, so good
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Enchiladas
The burrito was really good - I liked it much better than Chipotle's. The service was quick. I was happily surprised!
Atmosphere: 4
Food: 5
Service: 5
I was not asked if I wanted hot sauce or anything on the quesadilla. It was just put together thrown on a plate and given to me, I asked for salsa and was told it’s already put together and.
Atmosphere: 1
Food: 1
Service: 1
Okay service, but the food was good as per usual
Atmosphere: 3
Food: 4
Service: 2
Decent food, horrendous service
Restaurantji Recommends
The place is dirty from the floors to the tables, the soda machines. The trash overflowing. The food bland cold. The steak was awful the worst I've ever had. The time I spent there no one was cleaning the kitchen area very dirty. Floors cover in food.
Atmosphere: 1
Food: 1
Service: 1
Fresh ingredients prepared custom to your liking. Very friendly staff. They were very busy when we got there but the wait time was minimal.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chips & Queso, Enchiladas
Workers where nice but the portions and sizes where very small than what other costas have. They also took a minute to make the food.
Atmosphere: 3
Food: 3
Service: 4
Don't know why this is rated so high. The food is mediocre. The employees preparing and serving the food were not organized. The restaurant didn't look that clean. The drink station was a mess.
Atmosphere: 2
Food: 2
Service: 2
Cool aesthetics in the store!
First time customer.
1. Employees seemed overwhelmed and stumbled around and looked lost.
2. I had chicken enchiladas; they were tasty but the beans were way overcooked and really dry. I won't even mention the rice.
3. Clean the tables and floor. Sticky floor and leftover goop on the tables is disgusting.
Atmosphere: 5
Food: 2
Service: 2
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